OVERVIEW OF THE SKILLED HELPER MODEL Gerard Egan described three levels in his serving to mannequin, which he sees as a “map that helps . . . in your interactions with purchasers”. † Every stage can assist the helpee in asking a query of themselves. Stage 1: Present situation: “What’s right here? ” • That is about constructing a trusting relationship with the helpee and serving to them to discover and make clear their drawback scenario. • It offers with what is occurring now for the helpee. Stage II: Most well-liked situation: “What do I would like right here? ” • That is about serving to the helpee to establish what they need. • It’s about figuring out what choices are open to the helpee. Stage III: Motion: “How would possibly I assist this to occur? ” • That is about supporting the helpee to have a look at how they may assist themselves. • It’s about taking a look at potential outcomes Be aware: The levels don’t essentially observe this order – serving to relationships don’t transfer in a straight line! Consumer-centred serving to is fluid and versatile – and follows the helpee – maybe shifting in a spiral, spherical and down. This mannequin is beneficial in serving to us to have a look at the completely different ‘levels’ that we would expertise with a helpee as our relationship develops. †Egan, G. (1994) The Expert Helper: a Drawback Administration Method to
Serving to. Pacific Grove: Brooks/Cole Publishing Firm (361. 323) Overview of Expert Helper Mannequin, H Baker, 2009 ———————– Helper Abilities: empathy; upr; congruence; making & sustaining contact; reflecting; attending(to behavior & feeling); clarifying; paraphrasing. Helper Abilities: Stage I + figuring out themes; focussing; providing various views; sharing helper expertise/emotions; serving to shopper transfer to Stage III. Helper Abilities: Stage II + facilitate helpee in growing and selecting methods to assist self; serving to helpee to contemplate and consider their selections.
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