Watch the quick video https://www.youtube.com/watch?v=fbNPq-ZLzMM on a business-to-business (B2B) buyer-seller relationship, take into consideration the way it connects to what you have discovered to date, and reply the questions under. Be sure you perceive what a B2B relationship is!
State the query after which your responses.
Query 1. In your personal phrases (roughly 50 phrases), clarify how this video illustrates a customer-centric philosophy.
Query 2. Clarify how George and his firm (vendor) achieved a 360o view or ‘single view of XYZ Company (purchaser)’?
Query three. Clarify two (2) connections you noticed on this video that had been mentioned in Module 1, apart from the one view of the client. Be sure you clarify what the idea is, how it’s illustrated on this video, and the place you discovered it within the course supplies.
Query four. How may CRM be utilized in a not-for-profit setting similar to native authorities or charitable fundraising? Be particular.
Query 5. State a thought-provoking query you might have about differentiation or CRM on the whole. Do not ask it if the reply might be simply discovered within the course materials!
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