Money Back Guarantee

Money Back Guarantee allows the Customer to request reimbursement in cases which are described below. This policy is designed to ensure customer satisfaction and trust in our services. If the Customer’s request does not fit into any category, he/she can contact the Support Team to discuss the nature of the request and it will be considered. Our team is committed to providing a fair assessment of each unique situation.

Order Cancellation.
If a Customer decides to cancel an Order, the following rules apply: Understanding these rules helps manage expectations and ensures transparency.

If the Customer decides to cancel an Order when no Writer has been assigned, then the Customer has the right to a 100% compensation. This full refund policy reflects our commitment to customer satisfaction. If the Customer decides to cancel an Order when a Writer has already been assigned, the amount of compensation cannot exceed 70%, because the writer’s work must be compensated. This partial refund accounts for the effort already invested by the writer. In case the Writer is assigned and more than half the deadline has passed, the Customer is entitled to a 50% compensation. This ensures fairness to both the customer and the writer.

• In case of Order cancellation, the Customer cannot use any of the products or drafts that have been provided prior to cancellation and all copyrights go back to the Company. This clause protects the intellectual property rights of the Company.

Late Delivery.
In case of delayed delivery of a product, the Customer is entitled to a Time Delivery Difference Compensation, which is calculated in every case separately, depending on the initial deadline and the time of delay. This compensation aims to address any inconvenience caused by the delay.

For long-term Orders (14 days+), the amount of compensation shall be 7%. This percentage reflects the extended nature of such orders.

Compensation for delay cannot be provided if: These exceptions ensure that compensation is fair and justified.

The delay was a consequence of actions made by the Customer. This includes a delay in payment, delay in the provision of necessary sources or failure to respond to questions or requests from us in a timely manner. Customer cooperation is essential for timely delivery. The inability to receive the product on time due to technical complications of Customer’s internet provider, Browser, or any system malfunctions. Technical issues beyond our control cannot be grounds for compensation. The Customer provided a deadline extension voluntarily. Voluntary extensions indicate acceptance of a new timeline.

Bad Quality Claims.
Note: in an instance where a bad quality claim is filed, and the order was previously sent for Revision, a compensation will not exceed 70%, because a request for Revision indicates that that customer has partially approved of the piece. This policy acknowledges the customer’s initial acceptance of the work.

If the Customer is not satisfied with the provided product and would like to get compensation, the Quality Assurance Team will conduct an investigation. This investigation ensures that all claims are thoroughly evaluated. The Customer needs to provide detailed feedback that indicates a mismatch in the Order instructions. Clear feedback helps us understand and address the issue effectively. The resolution of the Customer’s claim will be based on the result of the investigation. This ensures that decisions are made based on facts and evidence.

If the claim for compensation is due to a bad grade, such cases cannot be considered valid. Grades are subjective and beyond our control. The paper that is created by the Company is for reference purposes only and is not ready for any submission. This disclaimer clarifies the intended use of our products.

If the claim is that the paper is unoriginal, a “Turnitin.com” report is required. This report provides a reliable measure of originality. There will be no other reports that can be accepted to conduct an investigation by Quality Assurance Team. This ensures consistency in our evaluation process.

If the compensation is requested for Editing, Proofreading or Formatting Order, the investigation will not be conducted if a bad quality claim is of contextual nature. These services focus on technical aspects rather than content. Editing, proofreading and formatting services do not presuppose input to the original context. This clarifies the scope of these services.

If a compensation request is for an order with a 3-hour or 6-hour deadline, this request may be declined. Short deadlines inherently carry higher risks. This is due to the fact that the quality of a rush order may be compromised because of the small-time frames. Customers should be aware of the trade-offs involved in rush orders.

Please keep in mind that by placing a rush order, you agree to the stated terms and they may not be argued. This agreement ensures mutual understanding of the conditions.

Order Details/preferences.
Any Purchased Order Preferences are non-refundable as are inseparable from the initial product and service provided. This policy maintains the integrity of the original order. The only exceptions are ‘Draft’, ‘1-page summary’ or ‘Plagiarism report’ features if they are not provided to the Customer in addition to the product. These exceptions ensure that customers receive the full value of their purchase.

The Customer may select a Writer to work on the Order by indicating his/her ID number in the ‘Preferred Writer ID’ field on the Order form. This option allows customers to choose writers they trust. By doing so, the Customer acknowledges that there is no 100% guarantee that the specific Writer is available to work on the Order. Availability depends on the writer’s current workload. Should such instance occur, the Company reserves the right to assign the best available specialist in the Subject Area of the Order, matching Preferred Writer performance level. This ensures that the order is handled by a qualified professional. Compensation for the cost of the Preferred Writer feature can only be placed in the customer’s account toward a future order. This policy provides flexibility for future transactions.

A non-applied discount cannot be compensated in any way. Customers should ensure discounts are applied at the time of purchase. It is Customer’s sole responsibility to track the accuracy of all Order Details, including the “Discount” field. Attention to detail helps avoid misunderstandings. The Customer may consult our Support Team in Order to check the availability of discounts. Our team is available to assist with any inquiries.

Procedure.
In Order to submit a compensation request, the Customer must contact the Support Team within 2 months after the Order was completed. Timely requests help us address issues more effectively.

The Billing Department representative requires 5 days to review the request and will contact the Customer with a resolution over the phone or by e-mail. This timeframe allows for a thorough review of the request.

Our representative has the right to request any additional information from the Customer that is required to process the claim correctly. Providing complete information ensures a fair evaluation.

Refund processing.
Once the Customer receives a refund confirmation, the Company will process it within 5 business days from the confirmation date. This prompt processing reflects our commitment to customer service. Please note, that the Company cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues. These factors are beyond our control and may affect the refund process.

Refunds can only be processed if they are more than 10 (Ten) USD. This minimum amount ensures that transaction fees are covered. If the transaction is for a smaller amount – it cannot be processed due to the fact that it barely covers transaction fees both of Company and Clients’ bank. This policy prevents unnecessary financial losses. Any refund amount less than $10 will be applied to the customer’s account for use toward a future order. This alternative ensures that the customer still benefits from the refund.