Communications Management (MGT 421)

Assignment 2
Communications Management (MGT 421)
Due Date: 18/2/2023 @ 23:59
Course Name: Communication Management Student’s Name:
Course Code: MGT421 Student’s ID Number:
Semester: 2nd Semester CRN: 21898
Academic Year: 2022-23-2nd
For Instructor’s Use only
Instructor’s Name: Dr Mohammed Mallick
Students’ Grade: /15 Level of Marks: High/Middle/Low
• The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
• Use APA reference style.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1.1 Recognize and memorize concepts of communication theory as they affect business organizations and the individuals in them.
3.1 Analyze effective business letters, memorandums, and case studies.
Assignment Structure:
Type Marks
Assignment-2 Part 1 10
Part 2 5
Total 15

Assignment Question(s):
Part 1 (10 Marks)
Find a job announcement for a position of interest to you and answer the following:
1. Group and categorize the key abilities and attributes that are being sought. (4 Marks)
2. Create either a chronological or functional résumé. (5 Marks)
3. Explain why you selected this type of résumé. . (1 Mark)
Part 2 (5 Marks)
1. In the role of a customer, write a claim letter to a company asking them to compensate you for the harm their products caused to your houseplants. (2.5 Marks)
2. Now, assuming you are the claims supervisor in that company and you want to respond negatively to the claimant, what communication channel would you choose and why? (2.5 Marks)

Part 1:

Group and categorize the key abilities and attributes that are being sought:
Leadership and management skills: The job announcement is looking for a candidate who is able to lead and manage a team, as well as delegate tasks and responsibilities effectively.
Technical skills: The job requires a candidate who is proficient in certain technical skills, such as coding or data analysis.
Strong communication skills: The job announcement places a heavy emphasis on the importance of strong communication skills, including the ability to present ideas clearly and effectively.
Problem-solving ability: The job requires a candidate who is able to analyze and solve problems effectively.
Professionalism and attention to detail: The job announcement stresses the importance of professionalism, attention to detail and the ability to meet deadlines.
Create either a chronological or functional résumé:
Chronological Résumé:

Name: John Doe
Contact Information:
Phone: 555-555-5555

Highly skilled and experienced software developer with over five years of experience in the industry. Strong leader with excellent problem-solving and communication skills. Proficient in C++ and Python.

Bachelor of Science in Computer Science, XYZ University, 2016-2020

GPA: 3.8
Relevant coursework: Data Structures, Algorithms, Operating Systems

Software Developer, ABC Company, 2020-Present

Led a team of developers on a major project, resulting in a 20% increase in productivity
Developed and implemented new coding standards, improving code quality and readability
Proficient in C++ and Python
Software Developer, DEF Company, 2016-2020

Developed and maintained software applications for clients, resulting in increased customer satisfaction
Worked closely with clients to understand and meet their needs, resulting in a 30% increase in repeat business
Explain why you selected this type of résumé:
I selected a chronological résumé because it is the most common and widely accepted format. It clearly presents my work experience and education in a clear, easy-to-read format, with the most recent experience listed first. This format is also useful for highlighting my growth and progress in my career.
Part 2:

In the role of a customer, write a claim letter to a company asking them to compensate you for the harm their products caused to your houseplants:
[Your Address]
[City, State ZIP Code]
[Email Address]
[Phone Number]

[Company Address]
[City, State ZIP Code]


Dear [Company Name],

I am writing to make a claim for compensation for the harm caused to my houseplants as a result of using your products. I purchased your [Product Name] from [Retailer Name] on [Date], and within a week of using it, I noticed that my houseplants were wilting and dying. I have attached pictures of the damage caused to my plants as evidence.

I have always trusted your company and its products and it is with great disappointment that I have to make this claim. I would like to request that your company compensate me for the cost of my damaged plants and any additional expenses incurred as a result of this problem.

I look forward to hearing from you and hope that this matter can be resolved as quickly as possible.

[Your Name]

Now, assuming you are the claims supervisor in that company and you want to respond negatively to

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