ICT505 Knowledge Management
S1 2018
Report: A proposed solution to a knowledge management problem
Worth: 30% of your final grade.
Length: 1500-2000 words
Due: Sunday, 4 June 2017, 11:55 PM
Submit to: Moodle, via the Assignments tool. Submit as a single Word document. Please
ensure your student number and name are included on your assignment.
This is an INDIVIDUAL assignment.
We have now covered many different concepts relating to knowledge management over the
course of this unit, from individual methods and techniques to organisation-wide strategies
and practices. The purpose of this assignment is for you to apply what you have learned to
a specific organisational issue that you are acquainted with, using the case study of a real
This assignment addresses the following unit learning outcomes:
LO 1. Critically discuss the role and importance of knowledge management in today’s
LO 2. Critically evaluate relevant literature in the field of knowledge management
LO 3. Explain how the approach to knowledge management practice is influenced by the
underlying epistemology and source discipline
LO 4. Describe the main features of several different approaches to knowledge
management theory and practice
Details are provided in the sections on the following pages.
You will be marked on:
 Description and justification of problem to be addressed
 Demonstrated understanding of KM principles in your identification of the problem
and potential solution
 Application of KM approaches to the solution
 Use of appropriate literature to support your discussion
 Quality of research and referencing
 Structure, quality of writing and presentation of report
As part of the first workshop this semester, you were asked to reflect upon an organisation
of which you have been part of, either as an employee or as another participant, such as
student or volunteer. Later on in Topic 7, you also undertook an evaluation of the
During your time with the organisation, you probably noticed that there were situations
where knowledge wasn’t used effectively, wasn’t captured, or was even lost. This may have had a
negative impact on the organisation, or it may have prevented it from reaching its potential
in some area.
In this report you are to identify one of these situations and examine it in detail from a KM
perspective. Suppose that management, knowing that you have done this unit, have asked
you to bring your expertise to bear on the problem to propose a solution.
To do this you will need to:
 Provide a background to the organisation, describing the issues that are relevant to
the KM problem you are addressing.
 Describe the problem you are addressing. Remember that it can also be an opportunity
that is being missed, or a directive from outside (such as a compliance issue). You will need
to discuss the scope of the problem, its severity, urgency, and so on.
 Describe the benefits that a solution to the problem could provide (in other words,
why it is worth doing something about it).
 Describe how you would go about addressing the problem. Here, you will describe
and justify the appropriate approach you will take, and the specific steps. Discuss the
need for any specialist expertise or technology. Discuss the difficulties or issues you
might expect to encounter, and what you would do about them.
 Explain what expected outcome you anticipate from implementing your proposal.
 Refer to the KM literature where appropriate to support your discussion.
Your report should include at least the following sections:
Cover page and table of contents
1. Introduction
Here you should briefly introduce the report and the problem it will address.
2. The case study organisation
In this section you should describe your organisation in order to provide the context for the
work: for example what field it is in, its size, structure, and the particular department/area
that is the subject of the report.
3. The KM problem faced by the organisation
Explain what the issue is that your report will address. Be as specific as possible: explain
what the problem is, why it has arisen (if known) and what the consequences to the
organisation are.
4. Proposed solution
In this section you will describe the solution you recommend for addressing the problem.
For example, if you believe valuable knowledge is not being captured by the organisation,
describe how you would go about rectifying this: what tools and techniques would you use
to ensure it was captured? Where would you use them? What would you do with the
5. Discussion
Here you should discuss what benefits the organisation might expect from your solution.
You should also discuss any potential challenges or problems that might arise with the
solution and how they could be averted or addressed. Some problems may be technical
while others may be social in nature.
6. Conclusion
In the conclusion you should briefly summarise what has been covered in the report, and
any general conclusions that you have been able to reach.
7. References – here you should present your list of cited references, using APA referencing
You are expected to use the KM literature to support your discussions in the report. Your
report will involve some reading and library research. You are expected to cite the sources
you make use of.
You should cite references wherever required. Parts of the report where you may find it
relevant to refer to the literature include section 3 (have other organisations faced a similar
problem?), section 4 (references to tools, techniques and practices that you will use),
section 5 (references to the literature to broaden the discussion).
You can use any of the papers we have used in the unit so far as references, including those
you have used in your presentation or annotated bibliography, and the required readings.
You are also expected to include at least FOUR references that we haven’t used anywhere in
the unit. You will need to find these papers yourself, as required for your report (there is no
maximum number required). Google Scholar and Findit http://library.murdoch.edu.au/ are
easy to use search facilities for academic literature. The lecture notes and papers we have
discussed will have provided you with a starting point to research further sources. You
should use quality sources, i.e. reputable journals or conferences, not opinion pieces or
blogs, or Wikipedia. You CAN use references to specific products if you are making use of
them in your solution.
You can use the lecture notes to guide your research, but the lecture notes themselves
should NOT be quoted or used as references. You CAN use the textbook by Dalkir as a
Use APA referencing style for all references, making use of in-text citations as appropriate.
See the Library referencing guidelines: http://libguides.murdoch.edu.au/APA. See also
You can quote secondary references, where you can’t access original sources, but make sure
you cite them correctly (e.g. “Polanyi (1966), as described in Nonaka (1995)” – see ‘citing
secondary references’ at the links above). Also make sure that when paraphrasing, you use
your own words. If you use the authors’ words, they must be in “quotes”. Again, refer to the
links above for guidance. When citing a textbook, you should give the page number.
You should also read the information on the Murdoch site on Academic Integrity at

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