Participate in a discussion on the Blackboard site – Discussion No. 1. The discussion concerns the article “Analysis of Service Processes Across a Range of Enterprises,” by J. Maleyeff, Journal of Service Science and Management, Vol. 2, No. 1, 2009, pp. 29-35. (http://file.scirp.org/html/260.html)

This article is important because it will help you understand the challenges faced in service operations management, including services you provide for your current or future employer.

Your assignment is as follows. Remember to create one post and to respond to the post of a classmate. Choose one option only.

Option 1: Choose a manufacturing, service, or other business process at your current or previous workplace. This process can be associated with just about any job you have held, such as orienting a new employee (HR), preparing a financial statement (accounting), researching a new market (marketing), predicting timeframe for a project task (project management), preparing an design change notice (engineering), preparing a proposal (business management), etc. Do the following: (a) Describe the process briefly; (b) List its inputs, outputs, flow units, resources, and key activities; (c) List the customers of the process; (d) What service type listed in Table 1 in the article most closely represents the service? Why? and (e) List some challenges that exist when operating the process.

Option 2: Choose a service that you encounter as a customer (be sure to check earlier posts so you do not duplicate another student’s service). Do the following: (a) Describe the process briefly; (b) List its inputs, outputs, flow units, resources, and key activities; (c) What service type listed in Table 1 in the article most closely represents the service? Why? (d) List everything you receive from this service (include tangible items and intangible items); and (e) Discuss how the service can be improved so that you get better results from the service.

There is no need to use external references during this discussion.

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