ASSESSMENT COVER PAGE
STUDENT DETAILS / DECLARATION:
Course Name: SIT40521 Certificate iv in Kitchen Management
Unit / Subject Name: SITXHRM009 Lead and Manage People
Trainer’s Name: Asaduzzaman Sohag Assessment No: Task 1, Task 2 & Task 3
I declare that: I fully understand the context and purpose of this assessment.
I am fully aware of the competency standard/criteria against which I will be assessed.
I have been given fair notice of the date, time and venue for the assessment.
I am aware of the resources I need and how the assessment will be conducted.
I have had the appeals process and confidentiality explained to me.
I agree that I am ready to be assessed and that all written work is my own.
This assessment is my:
o First submission o Re-submission (Attempt )
Student Name: Student ID:
Student’s Signature: Submission Date: / /
ASSESSOR USE ONLY:
Result: Assessment Task 1: o Satisfactory o Not Satisfactory
Assessment Task 2: o Satisfactory o Not Satisfactory
Assessment Task 3: o Satisfactory o Not Satisfactory
Final Assessment Result for this unit C / NYC
Feedback: Feedback is given to the student on each
Assessment task & final outcome of the unit Yes / No
Assessor’s
Feedback:
Assessor’s
Signature: Date: / /
ASSESSMENT FIRST SUBMISSION/RE-SUBMISSION RECEIPT:
It is student’s responsibility to keep the assessment submission receipt as a proof of submission of assessment tasks
Student Name: Student ID:
Unit / Subject Code: SITXHRM009 Lead and Manage People
Assessment No:
Trainer Name: Asaduzzaman Sohag Date: / /
Signature:
This page left blank intentionally.
TyPES of evidence
The RTO ensures that assessment is carried out in accordance with the requirements of the unit and the standards and will implement an assessment process which identifies the evidence required for each unit of competency. They will identify the type of evidence and the assessment methods used.
Types of evidence include:
Direct Evidence – things that the assessor, observes first-hand, e.g., observation or work samples
Indirect Evidence – things that someone else has observed and reported to us, e.g., third party reports
Supplementary Evidence – other things that can indicate performance, such as training records, questions, written work, portfolios
Assessment methods may include but are not limited to:
Written Activity
Case Study
Observation/Demonstration
Practical Activity
Questions
Third Party Report
Assessment must comply with the assessment methods of the training package and be conducted in accordance with the Principles of Assessment and assessment conditions. This means the assessment must be fair, flexible, reliable and valid.
ASSESSMENT INFORMATION for students
Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.
You are going to be assessed for:
Your skills and knowledge using written and observation activities that apply to the workplace.
Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.
All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.
HOW YOU WILL BE ASSESSED
The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.
The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.
Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.
The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.
What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?
Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.
In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
What if I believe I am already competent before training?
If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).
Assessor Responsibilities
Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:
Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.
Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.
Ensure that their own qualifications are current.
When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
When required, ensure supervisors and students sign off on third party assessment forms or third party report.
Follow the recommendations from moderation and validation meetings.
How should I format my assessments?
Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.
How long should my answers be?
The length of your answers will be guided by the description in each assessment, for example:
Type of Answer Answer Write My Essay Today: No1 Essay Writing Service AU for Your Academic Papers – Guidelines
Short Answer 4 typed lines = 50 words, or
5 lines of handwritten text
Long Answer 8 typed lines = 100 words, or
10 lines of handwritten text = 1⁄3of a foolscap page
Brief Report 500 words = 1 page typed report, or
50 lines of handwritten text = 11⁄2foolscap handwritten pages
Mid Report 1,000 words = 2 page typed report
100 lines of handwritten text = 3 foolscap handwritten pages
Long Report 2,000 words = 4 page typed report
200 lines of handwritten text = 6 foolscap handwritten pages
How should I reference the sources of information I use in my assessments?
Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Write My Essay For Me | Essay Writing Service For Your Papers – Harvard Style. For example:
Website Name – Page or Document Name, Retrieved insert the date. Webpage link.
For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State
Assessment Task 1
Assessment type:
Written Questions
Assessment task description:
This is the first (1) unit assessment task you have to successfully complete to be deemed competent in this unit of competency.
The Unit Knowledge Test is comprised of thirty-three (33) written questions.
You must respond to all questions and submit them to your Trainer/Assessor.
You must answer all questions to the required level, e.g. provide the number of points, to be deemed satisfactory in this task
You will receive your feedback within two weeks – you will be notified byyour Trainer/Assessor when results are available.
Applicable conditions:
All knowledge tests are untimed and are conducted as open book tests (this means you are able to refer to your textbook during the test).
You must read and respond to all questions.
You may handwrite/use computers to answer the questions.
You must complete the task independently.
No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
As you complete this assessment taskyou are predominately demonstrating your written skills and knowledge to your trainer/assessor.
The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is yourown work.
Resubmissions and reattempts:
Where a student’s answers are deemed not satisfactory after the first attempt a resubmission attempt will be allowed.
You must speak to your Trainer/Assessor if you have any difficulty in completing this task and require reasonable adjustments (e.g. can be given as an oral assessment)
For more information, please refer to your RTO Student Handbook.
Location:
This assessment task may be completed in a learning management system (i.e. Moodle) or independent learning environment.
Yourtrainer/assessor will provide you further information regarding the location for completing this assessment task.
Purpose of the assessment
The purpose of this assessment task is to assess the students’ knowledge essential to lead and manage people in a range of contexts and industry settings.
Instructions for answering written questions:
Complete a written assessment consisting of a series of questions.
You will be required to correctly answer all the questions.
Do not start answering questions without understanding what is required from you. Read the questions carefully and critically analyse them for a few seconds, this will help you to identify what is really needed.
Your answers must demonstrate an understanding and application of relevant concepts, critical thinking, and good writing skills.
Be concise to the point and write answers according to the given word-limit to each question and do not provide irrelevant information. Be careful, quantity is not quality.
Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research yourwork, you must always acknowledge the source.
How your trainer/assessor will assess yourwork?
This assessment task requires the student to answer all the questions.
Answers must demonstrate the student’s understanding and knowledge of the unit.
If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
If at least one of the assessment task is deemedNot Satisfactory (NS), then the unit outcome is Not Yet Competent (NYC).
Once all assessment tasks allocated to this Unit of Competency have been undertaken, trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will be either Competent (C) or Not Yet Competent (NYC).
The “Assessment Plan” is available with the Unit Assessment Pack (UAP) – Cover Sheet.
Assessment Task 1 – Unit Knowledge Test (UKT)
Instructions:
This is an individual assessment.
The purpose of this assessment task is to assess the students’ knowledge essential to lead and manage people in a range of contexts and industry settings.
To make full and satisfactory responses you should consult a range of learning resources, other information such as handouts and textbooks, learners’ resources and slides.
All questions must be answered in order to gain competency for this assessment.
Submit Assessment with a proper cover page is mandatory.
Why it is important to act as a positive role model through individual performance in Hospitality Industry? Write your answer in 50-100 words.
Why is it necessary to demonstrate support and commitment in organisational goals in everyday work performance? Write your answer in 50-100 words.
What are four (4) steps that you should keep in mind, before interacting with team members in a positive and professional manner? Write your answer in 50-100 words.
Why communication has important role in an organisation? Write your answer in three (3) or four (4) sentences.
Write down the steps to motivate individuals and teams to achieve optimum performance in any organisation? Explain in 150-200 words.
How can employees be given recognition and rewards for team achievements? Write your answer in 150-200 words.
Why is it important in any organisation to clearly communicate short, medium and long-term plans with employees? Write your answer in 50-100 words.
As a team leader how will you communicate goals, roles and responsibilities to team members and encourage them to achieve the target? Write your answer in 100-150 words.
What are the benefits of encouraging teams and individuals to be innovative in work? Explain in any five (5) points.
How can you encourage team members to develop innovative approaches at the work place? Write your answer in 50-100 words.
Write the procedures to recognise staff members and team to reward them for their contribution for the organisation? Write your answer in 50-100 words.
Write down the six (6) steps to encourage an open and supportive communication environment within the team.
Why is it required to seek and share information related to business within the team? Write your answer in 50-100 words.
Why is it important to get feedback from team members to implement changes within the bounds of organisational goals and policies? Write your answer in 100-150 words.
How do you delegate responsibilities to others and provide any five (5) barriers in delegation? Write your answer in 50-100 words.
Write down any five (5) steps that could be implemented to overcome obstacles in delegation process.
Write down any four (4) steps to evaluate team member skills.
List any six (6) steps to monitor staff performance to ensure that the progress going toward achievement of goals.
What is the importance of providing mentoring and coaching to support team members? Explain in 50-100 words.
How can you represent team interest with management and other stakeholders? Explain in 50-100 words.
List any five (5) leadership and management role that need to be performed by supervisors and managers.
List any five (5) information that supervisors and managers need to provide.
What are the five (5) major expectations, roles and responsibilities of any member of the team?
List out five (5) considerations in the development of individual employee?
What are the different leadership styles used by supervisors and managers? Write few sentences on each. Explain in 150-200 words.
Harry reports to you as an electrician. He is technically sound but in his past few assignment, his output was not on par and his team members were complaining about not communicating on few major issues he faced. His efficiency has seemed to decrease.
List out strategies on how you would seek and response to give him proper feedback as his manager. Explain in 100-150 words.
List any five (5) features of open and supportive communication
List any Eight (8) characteristics of effective leadership
When leading your team, what team characteristics you think is important to make the team effective? List any ten (10)
What are the benefits of effective team work and group dynamics. Also list out potential team problems you can encounter in the lack of effectiveness. Explain in 100 -150 words
List three (3) theories of motivation and brief in 2 to 3 lines for each that manager can apply to manage the team. Explain in 100 -150 words
List five (5) forms of team and individual recognition and rewards used in the organization.
List four (4) types of organizational plans and write 2-3 lines in each plan types. Also list out the organizational planning processes steps.
Assessment Task 2 – Unit Skills Test
Assessment Instructions
You will assume/ take on the role of Supervisor of Housekeeping department under Rooms & Guest Services operations.
You must establish, identify and analyses various shortcomings of the management and devise plans for listed areas:
Short, medium and long-term plans and objectives of the team
Communication plan
Roles and responsibility plan
Performance monitoring plan
Performance Evaluation plan
Individual development plan
Reward and recognition plan
Employee feedback plan
You must complete this activity in the provided assessment task template provided in each question.
Your assessor will assess your work according to the given performance criteria/ performance checklist.
You may attach a separate sheet if required.
You must include the following particulars in the footer section of each page of the attached sheets:
Student ID or Student Name
Unit ID or Unit Code
Course ID or Course Code
Trainer and assessor name
Page numbers
You must staple the loose sheets together along with the cover page.
You must attach the loose sheets chronologically as per the page numbers.
Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
Resources required to complete the assessment task:
Computer
Internet
MS Word
Printer or e-printer
Research Essay Master: Write My Essay For Me Online Cheap & Essay Writer Service – Scenario :
You are a Supervisor in the Hilton Hotel, Melbourne looking after the Housekeeping department under Rooms & Guest Services operations. The hotel is renounced for its exceptional luxurious experience to its guest. 18 employees report to you out of which 4 are room attendants, 10 cleaners, 2 maintenance personals and 2 electricians.
In the department, there seems to be lack of proper communication in team members and management. The management is not providing proper training/ mentoring to each member and each employee are not clear about their roles and responsibilities. Also, the due to lack of proper monitoring and performance evaluation, employees are not recognized for their work.
Vision of Hilton Hotel: To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.
Mission of Hilton Hotel: To be the most hospitable company in the world – by writing a UK dissertation assignment pro papers masters thesis writing – creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.
Values of Hilton Hotel:
Hospitality: we’re passionate about delivering exceptional guest experiences.
Integrity: we do the right thing, all the time.
Leadership: we’re leaders in our industry and in our communities.
Teamwork: we’re team players in everything we do.
Ownership: we’re the owners of our actions and decisions.
Now: we operate with a sense of urgency and discipline.
Part A:
You should prepare short, medium and long-term plans and objectives of the team in accordance to hotel’s vision, mission and values to show support and commitment to organizational goals in day-to-day work performance.
Prepare three (3) short- term plans
Prepare two (2) mid-term plans
Prepare two (2) long-term plans
Strategy: Short term Action Plan
Action Item Responsibility Due date Status
Strategy: Mid-term Action Plan
Action Item Responsibility Due date Status
Strategy: Long term Action Plan
Action Item Responsibility Due date Status
Part B:
You should prepare communication plan to foster open and supportive communication within the team and share information from wider business environment as well as represent team’s interest in the wider environment.
Plan should contain example of face to face communication, email communication, Telephone communication
Plan should contain communication within team
Plan should contain communication from business / management to team
Plan should contain communication from team to management on feedback of working environment
write my research paper owl essayservice uk writings. Whom What When To Whom How Comment/ Result
Part C:
Student should prepare Role and responsibility plan for each type of team members (room attendant, cleaner, maintenance personal and electrician) so that team members are well communicate on their expectations, roles and responsibilities to encourage them to take responsibility for own work
List out two (2) primary and two (2) secondary responsibility for each role.
List out at least two (2) personals with whom each role need to interact with.
Role Employee Responsibility Interacts with
Primary Secondary
Part D:
Student should prepare Performance monitor plan for the team based on short-term, mid-term and long-term plans to identify when to monitor employees for each action items so as to monitor team performance to ensure team is progressing towards achievement of goals.
The monitoring date should be present for each Action item based on Plans
Team working plans / Action item Date 1 Date 2 Date 3 Date 4
Part E:
Student should prepare performance evaluation plan for Individual employees so that each team member’s skills and contribution can be measured. This will help to provide opportunities for individual development as well as monitor the team progress toward achievement of goals.
Plan should contain one (1) employee from each role (room attendant, cleaner, maintenance personal and electrician)
Identify two (2) Key performance indicator for each role
Employee Performance indicator Assignment Help & Best Dissertation Writing Services – Oxbridge Essays UK PhD Thesis Writing Frequency of evaluation
Part F:
Student should prepare Individual development plan so that manager can mentor and coach the team member to motivate them achieving optimum performance and provide opportunity for individual development.
Plan should contain one (1) employee from each role (room attendant, cleaner, maintenance personal and electrician)
Research Paper Writing Service: Professional Help in Research Projects for Students – One (1) goal should be provided for each short-term, mid-term and long-term with required information on skills, resources, activities to be performed and the status.
Name: Position:
Department: Supervisor:
Date:
Goals
(To be achieved from performance plan) Skills or competencies
(to be learned or acquired) Resources
(what is needed – money, time, etc.) Activities
(Possible learning opportunities to try) Status
(Start / Completed Results)
Short-term (critical within present position)
Mid-term (important for growth within present position)
Long-term (helpful for achieving career goals)
Part G:
Student should prepare Reward and Recognition plan so that proper recognition and rewards for team achievements can be provided and help to motivate individuals and teams to achieve optimum performance.
Term Paper Writing Service | Research Report Writing – Three (3) rewards and recognition ideas, its eligibility, criteria and frequency should be presented.
Reward / Recognition Eligibility Assignment Help & Best Dissertation Writing Services – Oxbridge Essays UK PhD Thesis Writing Frequency
Part H:
Student should prepare Feedback plan to encourage team and individual give feedback on implementation improvements and to develop innovation approaches to work.
Term Paper Writing Service | Research Report Writing – Three (3) area of improvements should be provided along with its benefit and any comments.
Date Area of improvement Benefit Comments
Unit Assessment Task 3
Assessment Task 3 Presentation
Assessment type:
Presentation
Assessment task description:
This is the third (3) unit assessment task that you have to successfully complete to be deemed competent in this unit of competency.
This assessment task is comprised of a role play to be completed in front of your trainer/assessor.
The premise of the role play must be closely related to the previous assessment task.
You will receive your feedback within two weeks – you will be notified by your Trainer/Assessor when results are available.
Applicable conditions:
This skill test is timed.
Time allowed to deliver the presentation is 15-20 minutes.
Time allowed to develop required resources for presentation is 3 weeks prior to the presentation.
You are expected to make 15-20 slides of PowerPoint presentation.
Electronic devices are allowed during this assessment task.
You must complete the task independently.
No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
As you complete this assessment task you are predominately demonstrating your practical skills, techniques and knowledge to your trainer/assessor.
Trainer/Assessor may ask you relevant questions during this assessment task.
Resubmissions and reattempts:
Where your answers are deemed not satisfactory after the first attempt a resubmission attempt will be allowed.
You must speak to your Trainer/Assessor if you have any difficulty in completing this task and require reasonable adjustments (e.g. can be given as an oral assessment).
For more information, please refer to your RTO Student Handbook.
Location:
This assessment task may be completed in an independent learning environment or learning management system.
Your trainer/assessor will provide you further information regarding the location of completing this assessment task.
General Instructions for attempting the role play:
You must not cut and paste chunk of text on the presentation slides however you are advised to write down the keywords and important phrases to help you to deliver the presentation.
You must not read the presentation word-by-word and should use the presentation for reference purpose only.
You must explain the topics appropriately.
Your tone, gestures, body language has to be according to the role you are portraying.
You will be required to correctly discuss all topics appropriately in easy-to-understand, slang and abbreviation free language, friendly yet professional manner for this assessment task.
Information about role play:
Please note that the task includes participation in the presentation and Research Paper Writing Service: Professional Help in Research Projects for Students – One on Research Paper Writing Service: Professional Help in Research Projects for Students – One role play.
The aim of the task is to present the management plan and conduct a Research Paper Writing Service: Professional Help in Research Projects for Students – One on Research Paper Writing Service: Professional Help in Research Projects for Students – One role play based on the scenario and work you have completed as part of Assessment Task 2 – Write My Paper for Me: Cheap and High Quality Assignment Writing Service.
This type of learning provides a controlled environment in which role players can practice skills, roles and processes.
In addition to preparing your own role play, learning is reinforced by observing other team members and offering comments and constructive feedback.
This role play focuses on the elements and performance criteria for the unit of competence, which is available on the training package website http://training.gov.au.
You have to present your role play to your trainer/assessor on the due date.
Reasonable adjustment will be allowed for those candidates who are eligible to receive it.
Please read through the instructions and assessment information carefully, prior to commencing the tasks.
How your trainer/assessor will assess your work?
This assessment task requires the student to prepare a presentation slide and present to the class and a role play with trainer/assessor in front of to the audience.
Presentation must demonstrate the student’s understanding and skills of the unit.
Student need to be briefed on the role play a minimum of 3 weeks prior to the due date as set out in the delivery and assessment guide for this unit.
A copy of the observation checklist (found in the Assessment Write My Essay Today: No1 Essay Writing Service AU for Your Academic Papers – Guide) in relation to this unit must be made available to students a minimum of three weeks prior to the assessment.
Your assessor will provide you with initial oral feedback in class, after the presentations by yourself and others. This may take the form of individual feedback, if time allows, or it may be incorporated in observations of a general nature in the debriefing exercise following the role play. Written feedback incorporating the feedback on your individual presentation, role play and preparatory work will be provided within two weeks from the due date of your assessment.
Your assessor will use an observation checklist/observation guide and provide written feedback indicating whether your role play and related preparatory work is satisfactory or not satisfactory.
A copy of the observation checklist will be made available to students with this role play task, a minimum of three weeks prior to the assessment.
If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome is Not Yet Competent (NYC).
Once all assessment tasks allocated to this Unit of Competency have been undertaken, trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will be either Competent (C) or Not Yet Competent (NYC).
The “Assessment Plan” is available with the Unit Assessment Pack (UAP) – Cover Sheet.
Purpose of the assessment task:
This assessment task is designed to evaluate your following skills and abilities:
Skill to act as a positive role model supporting commitments of organisational goals in day to day work by incorporating clear short, medium and long-term team plans.
Skill to interact with team members in positive and professional manner.
Skill to communicate clearly and professionally on roles and responsibilities of team member, on review and recognition on their performance.
Skill to delegate task and responsibilities, identify issues and implement process to overcome them.
Skill to evaluate team member skills and provide opportunities for individual development by motivating member and proper performance monitoring, mentoring and coaching.
Ability to prepare and articulate plans in written and oral communication.
Skill to seek feedback form team members and represent them.
Skill to plan and organize activities and initiatives important to team development and integrating them in work planning.
Assessment Task 3: Presentation
Instructions to complete this assessment task:
This assessment task requires you to assume/ take on the role of Supervisor of Housekeeping department under Rooms & Guest Services operations of Hilton Hotel.
You will be required to prepare and present a handout about this information to all team members/trainer/assessor.
You may use models, aids, equipment’s to deliver your presentation effectively.
Presentation may include diagrams, infographics, pictures to be interactive and interesting.
You will be required to prepare and present a power-point presentation to all team members/trainer/assessor.
You must develop 15-20 pages of Power-point slides containing relevant information from Task 2 – Write My Paper for Me: Cheap and High Quality Assignment Writing Service and 3.
Presentation delivery time is 15 to 20 minutes.
You should assume whole class as employees and get feedback on if they understood their roles and responsibilities along with team goals
You will submit a preparatory work to you before presenting.
For the Research Paper Writing Service: Professional Help in Research Projects for Students – One-on-Research Paper Writing Service: Professional Help in Research Projects for Students – One role play, student will be required to use the plans used in previous section (UAT 2).
You will submit Individual development plan based on Research Paper Writing Service: Professional Help in Research Projects for Students – One on Research Paper Writing Service: Professional Help in Research Projects for Students – One.
You will submit feedback from employee after Research Paper Writing Service: Professional Help in Research Projects for Students – One on Research Paper Writing Service: Professional Help in Research Projects for Students – One.
You will verbaly present on the leadership style and motivational theory used during Research Paper Writing Service: Professional Help in Research Projects for Students – One on Research Paper Writing Service: Professional Help in Research Projects for Students – One.
Role plays provide students with the opportunity to take part in activities which mirror real life career-related scenarios.
During the role play, the assessor will be looking for:
Appropriate interaction, body language and communication skills
The student’s ability to establish rapport and defuse potentially difficult situations
The ability to understand, interpret and answer the questions appropriately.
Suitably documenting and presenting the topics to audience.
The student meets the requirements of the unit of competency or performance criteria mentioned in the assessment task.
The presentation should be consistent, well organised and must cover all the criteria mentioned in the observation guide.
Resources required to complete the assessment task:
Computer
Internet
MS Powerpoint
Printer or e-printer
Adobe acrobat/reader
Case A: Presentation
You are a Supervisor of Housekeeping department under Rooms & Guest Services operations of Hilton Hotel (refer UAT-2).
As a Supervisor, you must perform the following as part of this assignment task:
Based on Short / medium and long-term plans prepared on UAT-2, you should make presentation for the team members on where the Hotel is heading and what team plan to do to help hotel achieve its mission, vision and Values.
You should also present on the roles and responsibility of each roles. During presentation, you should encourage the team and individuals to develop innovative approaches to work and their work will be valued by periodic performance review and recognition.
Your presentation should cover:
Short / Medium / Long-term plan of team
Roles and responsibility of each member / role
Performance review and recognition of employee
Feedback and Q&A session
Power point presentation should be of 15-20 slides containing relevant information on above mentioned content.
Presentation delivery time is 15 to 20 minutes.
You should assume whole class as employees and get feedback on if they understood their roles and responsibilities along with team goals
You are required to submit preparatory work before presenting your assessment task.
Information regarding completing the preparatory work is provided in the relevant assessment instructions section.
Venue of the presentation will be provided to you by your Trainer/Assessor weeks prior to the delivery.
Case B: Research Paper Writing Service: Professional Help in Research Projects for Students – One on Research Paper Writing Service: Professional Help in Research Projects for Students – One Role Play
Research Essay Master: Write My Essay For Me Online Cheap & Essay Writer Service – Scenario:
You are a Supervisor of Housekeeping department under Rooms & Guest Services operations of Hilton Hotel (refer UAT-2). You have already informed your employees on team’s roles and responsibilities, and you have been monitoring and evaluating your team.
Recently there are some customer complaints on the house keeping. The bed of the suit is not properly made and shampoo sachets were missing in some of the bathrooms. There were also some incidents of used chocolate packets inside the cupboard.
Based on performance monitoring plan prepared under UAT-2, you must prepare the performance evaluation plan for Cleaner and Room attendant. Use that evaluation plan and have one on one with the Cleaner ‘Peter’ on his performance as recent complaints on room cleanness came for the hotel rooms in which he worked for. Interact with him in a positive and professional manner.
Based on his one on one, decide if you (supervisor) wants to continue Peter’s 8 hours shift or reduce 2 hours to let Peter focus on his improvement plans and delegate his task to Suzie, another cleaner currently working for 5 hours shift.
After one on one with Peter, use individual development plan prepare in previous section (UAT-2) to motivate him on how he can improve and come up with the ideas on what areas he need to improve stating his short, mid and long-term goals.
Get feedback from Peter on current working environment, his work, any lacking communication within team, between other teams or within organisation and any area he sees need improvement and fill up the Feedback Plan as prepared in previous assignment (UAT-2).
After role play, you should present verbally to the Trainer/ assessor on:
What leadership style you choose and why?
Which motivational theory was used to help Peter improve his performance?
Your Trainer/Assessor will act as Peter during Research Paper Writing Service: Professional Help in Research Projects for Students – One on Research Paper Writing Service: Professional Help in Research Projects for Students – One role play.
Venue of the presentation will be provided to you by your Trainer/Assessor 3 weeks prior to the delivery.
Your presentation and Research Paper Writing Service: Professional Help in Research Projects for Students – One on Research Paper Writing Service: Professional Help in Research Projects for Students – One role play will be assessed by your assessor and must cover the following “Observation guide”:
To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence S N/S Comments and feedback to student
Appropriate and professional body language, gestures and tone Yes No
Effectiveness of the PowerPoint presentation, overall (Interesting, informative and interactive) Yes No
Discuss the management plan prepared as part of assessment tasks 2 Yes No
Act as positive role model supporting organisational goals and interacted team members in professional manner. Yes No
Clearly communicated short, medium and long-term plans, expectations, roles and responsibilities of team members and encouraged team to develop innovation approaches to work. Yes No
Help to inform on process of reward and recognition. Yes No
Evaluated team member skills and provide opportunities for individual development by proper monitoring performance and adequate guidance, mentoring and coaching. Yes No
Motivated individual to perform and seek feedback from team member for betterment of team and organization. Yes No
