Strategic health care: discussion board

A CEO of a horizontally built-in well being care group, in a presentation to earlier EMHA college students, urged that the individuals receiving providers at their services are 'precise sufferers' for about 5% of the time they're on the facility and for the remainder of the time they're normal customers.  As a result of affected person satisfaction is considered one of their strategic objectives, the CEO defined that addressing this aim begins earlier than people even get to the car parking zone. For instance: Are cellphone calls answered in well timed trend; 1-what is the tone of the respondent on the decision; 2-how well timed are appointments; Three-is there ease of parking; Four-what are the attitudes of the valets, receptionists' physique language; 5-do care suppliers make eye contact; 6-does the care workforce seem kempt and competent; 7-is the scientific go to (the 5%) rushed; Eight-how are troublesome monetary points dealt with; and so forth.  9-How can a healthcare group tackle all these, in addition to the opposite unlisted points, with out getting slowed down in minutia? 10-What are your ideas?
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