Leadership and Corporate Culture
Leadership traits are essential in managing conflict in organizations. One of the leadership traits is emotional intelligence. Emotional intelligence refers to understanding personal emotions and those of other people (Dabke, 2016). It is a crucial trait in managing conflict since it brings two conflicting groups together. It comprises of social awareness, self-management, relational management, and self-awareness. For example, social awareness helps a person to establish good intentions in the bad behavior of other people. A person with high levels of social awareness will empathize with others rather than triggering a conflict. In case a conflict occurs, one will focus on good intentions and how bad behavior can be transformed (Dabke, 2016). On the other hand, self-management helps a person to visualize the outcomes. Rather than allowing reactions to overwhelm them, they consciously suppress the urge to react negatively. In cases of conflict, a person with high levels of self-management will not allow their emotions to overcome them.
Relationship management is crucial in managing conflict. It refers to the ability to control behavior to prevent destroying future relationships. Therefore, a person will ensure they control themselves even when they are angry for the sake of future engagements with other people (Dabke, 2016). For example, employees can argue over petty issues such as failure to meet deadlines. The conflict can cause tense relationships with other colleagues in the future. Emotional intelligence can thus be applied through self-awareness, self-management, and social-awareness to avoid sabotaging current relationships (Dabke, 2016). Leaders in organizations are expected to bear high levels of emotional intelligence to prevent and manage conflict. Managing conflicts enhances the performance of an organization since employees remain focused on the objectives.
A leader can adopt a strategy of understanding the diverse needs of the audience to enhance the quality of communication. People in an organization have diverse needs which should be addressed by a leader. In the process of communicating ideas, strategies laid out by organizations or new policies, it is crucial to understand the audience (Temminck, Mearns & Fruhen, 2015). communication homework help. When a leader understands the needs of the audience, he or she will customize the messages to fit the recipients. For example, some employees may require face-to-face communication while others may require an email. In other cases, others may need a meeting to ensure they also give their feedback. The strategies can be customized to weekly or monthly meetings.
Another way of understanding the audience is being available to receive a response from different people. In some cases, people will give negative feedback while others will give positive responses (Temminck, Mearns & Fruhen, 2015). The leader must understand how some people give a response. For example, when employees reduce their performance due to a new policy, it could be feedback that they are unhappy with the response. Therefore, the leader must understand how to be available to note and respond to communication from employees (Temminck, Mearns & Fruhen, 2015). In the process of crafting the right message for the employees, a leader may need to study the trends in an organization such as performance.
Methods of Motivating Employees
Recognizing and praising employees is one of the strategies leaders can use to motivate employees. Recognizing a job well done will raise the esteem of a person and a feeling of belonging. It helps employees to understand that what they are doing is right and that they should keep doing it. Employees who are recognized and praised publicly will tend to change their behavior to always do what attracts praise (Temminck, Mearns & Fruhen, 2015). Another method is actively involving the employees in decision-making. When the staff members are involved they will realize they are also valued. Therefore, when any form of communication is being made about a project, they will support it since they were involved (Dabke, 2016). Their behavior will change since they will own a project rather than view it as a foreign plan. Additionally, believing in the employees and delegating tasks will help them develop a positive attitude towards their work.
Creating a conducive environment motivates the employees to remain committed to an organization. In huge corporations across the world, the seating arrangement does not only involve a desk and a chair. In other cases, employees can easily walk to a coffee shop within the organization’s premises (Dabke, 2016). When the environment is friendly, people will be motivated. Additionally, people will change their behavior since they will view an office as a friendly environment where they meet other inspiring people daily.
Leaders are required to apply various strategies to manage conflicts in an organization. One of the crucial strategies is emotional intelligence, which helps empathize with other people. Emotional intelligence involves social awareness, self-management, relational management, and self-awareness. Additionally, leaders can enhance communication by applying various strategies such as understanding the audience. The communication channels or strategies should fit the needs of the audience. Leaders also need methods of motivating employees such as recognizing and praising employees and actively involving the staff in decision-making. Leaders are thus required to apply various strategies to ensure they manage conflict, motivate their employees and enhance communication.
Dabke, D. (2016). Impact of a leader’s emotional intelligence and transformational behavior on perceived leadership effectiveness: A multiple source view. Business Perspectives and Research, 4(1), 27-40.
Temminck, E., Mearns, K., & Fruhen, L. (2015). Motivating employees towards sustainable behavior. Business Strategy and the Environment, 24(6), 402-412.
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Leadership and Corporate Culture