BUS 520 Final Exam

BUS 520 Final Exam
1. The __________ characteristic of team effectiveness is
being demonstrated when the members of a team are sufficiently satisfied to
continue working well together on an ongoing basis and/or look forward to
working together again at some future point in time.
2. A(n) __________ team is one that achieves high levels of
task performance, member satisfaction, and team viability.
3. Self-managed teams have structural and management
implications for organizations because they largely eliminate __________.
4. When people work less hard in teams than they would
individually, __________ occurs.
5.Which one of the following characteristics truly
differentiates self-managing teams from the more traditional work group?
6.Which of the following sequences accurately describes the
order of the stages of team development?
7.__________ is a sequence of planned activities designed to
gather and analyze data on the functioning of a team and to initiate changes
designed to improve teamwork and increase team effectiveness.
8. Researchers point out that collective intelligence is
_________ in teams whose processes result in social sensitivity and absence of
domination by one or a few members.
9. In the __________, team building takes place during
off-site meetings.
10. In terms of team productivity, the best-case scenario of
a work team’s performance norms and cohesiveness occurs with __________
performance norms and __________ team cohesiveness.
11. Edgar Schein identified three common behavior profiles
that may hinder group operations when people try to cope with individual entry
problems in self-serving ways. These three profiles are __________.
12. __________is a “logically perfect” group decision making
method because all team members agree totally on a course of action.
13. What Decision-Making concept is reflected in the popular
adage, “If at first you don’t succeed, try, try again?”
14. A decision is exposed to public scrutiny and forces
decision-makers to consider it in the context of full transparency with the use
of __________.
15. The process of choosing a course of action for dealing
with a problem or opportunity is __________.
16. __________, or the use of one’s intellect, is important
in all aspects of Decision-Making.
17. A key element in Decision-Making under risk and
uncertainty is __________.
18. The most difficult environment for decision makers to
cope with is the __________ environment.
19. __________ goals deal with outcomes that relate to the
“content” issues under negotiation.
20. __________ negotiation occurs when substance issues are
resolved and working relationships are maintained or even improved.
21. __________ is a superficial and often temporary form of
conflict resolution that leaves the situation open to future conflict over similar
issues.
22. In __________ negotiation, the manager is involved in
negotiation with other persons, with each party representing a broader
constituency.
23. __________ negotiation focuses on positions staked out or
declared by the parties involved who are each trying to claim certain portions
of the available pie.
24. __________ distributive negotiation takes place when one
party is willing to make concessions to the other to get things over with.
25. __________ negotiation focuses on the merits of the issues,
and the parties involved try to enlarge the available pie rather than stake
claims to certain portions of it.