011 Communicating in teams and organisations

[QUESTION]
1.
Communication exists whenever someone sends a message to someone else, even
when the person receiving the message does not understand it.

[QUESTION]
2.
Interpersonal communication occurs as soon as a message is received by someone
else.

[QUESTION]
3.
Communication is an essential part of the coordination process.

[QUESTION]
4.
Effective communication potentially improves knowledge management and decision
making.

[QUESTION]
5. One reason
that people communicate with each other is to fulfil their drive to bond.
[QUESTION]
6. In the
communication process model, ‘encoding the message’ refers to selecting the
appropriate medium and sending your ideas through that medium.

[QUESTION]
7. According
to the communication process model, communication begins with forming the
message, then encoding it.
[QUESTION]
8. The
image used in the communication process model is that information is like fruit
on a tree that needs to be picked.

[QUESTION]
9. Intended
feedback is encoded, transmitted, received and decoded from the receiver to the
sender of the original message.

[QUESTION]
10. People
tend to understand technical information better through aural rather than
written communication media.
[QUESTION]
11. The
introduction of email in organisations tends to reduce some face-to-face and
telephone communication but increase the flow of information to higher levels
in the organisation.

[QUESTION]
12. Email
removes problems of social status in the communication process.

[QUESTION]
13. One
limitation of email is that both sender and receiver need to coordinate the
communication session.

[QUESTION]
14. One
consequence of introducing email is that it tends to increase the amount of
communication across the organisation.
[QUESTION]
15. Email
is a very good medium for communicating emotions.
[QUESTION]
16. Email
is usually developed and sent so quickly that it increases the risk of
transmitting an emotionally charged message before the sender has time to
reconsider sending the message.
[QUESTION]
17. One
advantage of email is that it is very easy to interpret the emotional tone of
the sender’s message.

[QUESTION]
18.
‘Flaming’ refers to the capacity of an organisation to transmit information
more quickly through computer networks than through traditional paper media.
[QUESTION]
19.
Employees use ‘emoticons’ in electronic mail messages to clarify the emotional
meaning of their messages.

[QUESTION]
20. Email
is an inefficient medium for communicating in ambiguous, complex and novel
situations.

[QUESTION]
21. Instant
messaging provides more efficiency and real-time communication than is
available in traditional email systems.

[QUESTION]
22. One of
the main problems with instant messaging is that the sender communicates with
only one receiver at a time.

[QUESTION]
23. Email
creates real-time communities of practice as employees form clustered
conversations around specific fields of expertise.

[QUESTION]
24. One
limitation of blogging is that it is almost impossible to archive content for
future reference.
[QUESTION]
25. Most
information is communicated verbally rather than nonverbally in quiet settings.

[QUESTION]
26.
Nonverbal communication is less rule-bound than is verbal communication.

[QUESTION]
27.
Mimicking the sender’s behaviour is a central part of emotional contagion.

[QUESTION]
28.
Mimicking the nonverbal behaviours of other people seems to help us to receive
the emotional experience of the people we mimic.

[QUESTION]
29.
Face-to-face interaction has higher media richness than a telephone
conversation.

[QUESTION]
30. Media
richness refers to the financial cost of using the medium relative to its
frequency of use in the organisation.
[QUESTION]
31. People
experienced with a particular communication medium can ‘push’ the amount of
media richness normally possible through that information channel

[QUESTION]
32. Senders
and receivers who share common mental models of the situation require a
communication medium with higher data-carrying capacity compared to senders and
receivers who lack common mental models of the situation.

[QUESTION]
33. A
communication channel with high media richness should be used in routine
situations where the sender and receiver have common understanding and expectations.

[QUESTION]
34. When
sending a message, the choice of medium also communicates information from the
sender to receiver.

[QUESTION]
35.
Perceptions, filtering and jargon are three types of noise in the communication
process.
[QUESTION]
36.
Empathy, emotional contagion and MBWA are three types of noise in the
communication process.
[QUESTION]
37. Jargon
improves communication efficiency when both the sender and receiver understand
this specialised language.
[QUESTION]
38.
Ambiguous language is sometimes necessary to describe situations or concepts
that are ill-defined or lack agreement between sender and receiver.
[QUESTION]
39.
Information overload occurs when a person’s information-processing capacity
exceeds the job’s information load.

[QUESTION]
40.
Employees increase their information-processing capacity by reading abstracts
and other summaries.

[QUESTION]
41.
Omitting and buffering strategies help employees to reduce the amount of
information they must process (i.e. information load).
[QUESTION]
42.
Language differences represent one of the most obvious cross-cultural
communications challenges.

[QUESTION]
43. In
Japan, the sender’s true meaning is more likely to be found through nonverbal
messages than through verbal and written messages.

[QUESTION]
44.
Maintaining eye contact to show interest in someone’s conversation is one of
the few forms of nonverbal communication that transmits common meaning across
all cultures.
[QUESTION]
45. The
common handshake (holding the other person’s right hand firmly and pumping it
up and down a few times) has the same meaning across cultures.

[QUESTION]
46. When
having a conversation with someone from Japan, it is polite to allow some
silence after the person has spoken before beginning your reply.

[QUESTION]
47. In
Japan, silence in conversation demonstrates respect and empathy between people.

[QUESTION]
48. When
working in Brazil, colleagues expect you to be silent for several seconds after
the other person has spoken before beginning your reply.
[QUESTION]
49. One
problem in communication between men and women is that most women do not know
how to engage in ‘report talk’.
[QUESTION]
50.
Research has found that women are generally more sensitive than are men to
nonverbal communication.