BSOP 588 Final Exam

BSOP 588 Final Exam
Page 1
1. TCO E)
Determining how customers will value your products can be assessed by all of
the following EXCEPT:
2. TCO D)
All of the following are stages in developing an improvement plan EXCEPT:
3. (TCO C)
Terms such as kanban, single-minute exchange of dies, and visual controls are
most closely associated with:
4. (TCO C)
Which one of the following would not be a primary step in the poka-yoke
process?
5. (TCO B)
_____ measures are generally tracked by senior leadership to gauge overall
organizational performance.
6. (TCO I)
The cost associated with unplanned machine downtime, when operators halt the
production line after identifying an unacceptably high rate of defective
output, should be classified as:
7. (TCO A)
Lean approaches focus on:
8. (TCO B)
Robert Kaplan and David Norton developed a balanced scorecard which had four
perspectives. Which one of the following is NOT one of them?
9. (TCO D)
ISO 9000 requires that all the elements required for a quality system, such as
control processes, measuring and test equipment, and other resources needed to
achieve the required quality of conformance, be documented in a _____, which
serves as a permanent reference for implementing and maintaining the system.
10. (TCO H)
Determining the most likely causes of defects occurs during which DMAIC phase?
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1. TCO B)
Explain why it is difficult to obtain a single, universal definition of
quality. Be specific in your response.
2. (TCO I)
Identify three aspects of managing and using performance data so that it is
useful to the organization. Provide an example of each aspect. Be specific in
your response.
3. (TCO G)
Discuss how the corporate culture is displayed and its role on quality
management behavior. Please provide multiple examples.
4.(TCO F)
What could be the reason(s) for failed quality management strategies?
5.(TCO H)
Explain the process of design failure mode and effects analysis and describe
how it could be applied to the cashier checkout stand at a supermarket. Make
sure you provide at least three examples.
6. TCO C)
Some have argued the Six Sigma programs are merely repackaged versions of older
quality improvement programs that originally accompanied TQM initiatives in the
1980s. Present arguments both support and refute this view. Make sure you link
your discussion with examples of the older quality improvement programs (i.e.
Deming, Juran, and so forth).