BUS 520/BUS520 FINAL EXAM PART 1

Question 1
Members of __________ can solve problems with a positive combination of
functional expertise and integrative or total systems thinking.
Answer
cross-functional teams
self-directed teams
cross-departmental teams
virtual teams
statutory teams
Question 2
When teams accomplish more than the total of their individual members’
capabilities, __________ occurs.
Answer
exchange
association
synergy
harmony
union
Question 3
Groups that form spontaneously through personal relationships or special
interests, and not by any specific organizational endorsement, are called
__________.
Answer
informal groups
virtual groups
temporary groups
interim groups
ad hoc groups
Question 4
Members of teams that __________ must have good long-term working relationships
with one another, solid operating systems, and the external support needed to
achieve effectiveness over a sustained period of time.
Answer
plan things
reengineer things
recommend things
make or do things
review things
Question 5
The __________ is another name for the functional silos problem.
Answer
individual unit problem.
serviceable group problem
functional chimney problem
hyper-focused team problem
exclusive over-assemblage problem
Question 6
__________ refers to a person’s relative rank, prestige, and standing in a
group.
Answer
Condition
Standing
Fullness
Status
Prominence
Question 7
Tasks that are routine and easily subdivided lend themselves to:
Answer
hierarchical communication networks.
parallel communication networks.
decentralized communication networks.
restricted communication networks.
centralized communication networks
Question 8
_________-role conflict occurs when a person’s values and needs come into
conflict with role expectations.
Answer
Intrasender
Intersender
Person
Inter
Outer
Question 9
__________is a “logically perfect” group decision making method because all
team members agree totally on a course of action.
Answer
Consensus
Unanimity
Majority rule
Minority rule
Lack of response
Question 10
__________ occurs when too much is expected and the individual feels
overwhelmed with work.
Answer
Role conflict
Role indifference
Role encumberment
Role overload
Role frustration
Question 11
When workspace architecture is studied as an influence on communication
behavior, this is part of:
Answer
cohesiveness.
proxemics.
virtual communication networks.
team building.
relationships.
Question 12
Decision by __________ is often done by providing a suggestion and then forcing
quick agreement by challenging the group with such statements as “Does anyone
object?…No? Well, let’s go ahead then.
Answer
majority rule
lack of response
authority rule
consensus
minority rule
Question 13
What Decision-Making concept is reflected in the popular adage, “If at first
you don’t succeed, try, try again?”
Answer
Intuition
Escalating commitment
Bounded rationality
Non-programmed Decision-Making
Satisficing
Question 14
The __________ model views decision makers as acting in a world of complete
certainty.
Answer
behavioral decision
true decision
cognitive decision
classical decision
aesthetic decision
Question 15
The first step in the rational decision model is _______________.
Answer
choosing a preferred course of action
recognizing and defining the problem or opportunity
identifying the alternative courses of action
evaluating the results
implementing the preferred course of action
Question 16
A decision maker holds a meeting to get everyone’s agreement on a system for
deciding how to make a lunch schedule. This is an example of a(n) _________
decision method.
Answer
groupthink
authority
consultative
team
minority
Question 17
__________, or the use of one’s intellect, is important in all aspects of
Decision-Making.
Answer
Intuition
Attitudinal formation
Judgment
Perceiving
Sensing
Question 18
The process of choosing a course of action for dealing with a problem or
opportunity is __________.
Answer
selection making
decision shaping
decision-making
judgment resolution
judgment generation
Question 19
__________ is a superficial and often temporary form of conflict resolution
that leaves the situation open to future conflict over similar issues.
Answer
Leniency
Suppression
Neglect
Avoidance
Tolerance
Question 20
__________ involves interpersonal difficulties that arise over feelings of
anger, mistrust, dislike, fear, resentment, and the like.
Answer
Substantive conflict
Emotional conflict
Indigenous conflict
Rational conflict
Impulsive conflict
Question 21
__________ conflicts occur when the communication of task expectations is
unclear or upsetting in some way, such as a team member receiving different
expectations from the leader and other members.
Answer
Vertical
Horizontal
Line-staff
Task
Role ambiguity
Question 22
__________ goals deal with outcomes that relate to the “content” issues under
negotiation.
Answer
Relationship
Substance
Object
Discretionary
Material
Question 23
__________ occurs when a formal authority simply dictates a solution and
specifies what is gained and what is lost by whom.
Answer
Competition
Avoidance
Collaboration
Authoritative command
Compromise
Question 24
__________ negotiation focuses on the merits of the issues, and the parties
involved try to enlarge the available pie rather than stake claims to certain
portions of it.
Answer
Integrative
Distributive
Good-faith
Consolidating
Process
Question 25
__________ distributive negotiation takes place when one party is willing to
make concessions to the other to get things over with.
Answer
Indirect
Hard distributive
Direct distributive
Integrative
Soft distributive