BUS430 QUIZ 9

Question 1
3 out of 3 points
Correct
Which of the following is not directly related to W. Edwards
Deming?
Question 2
3 out of 3 points
Correct
A tool to help focus on the most significant problems is
Answer
Question 3
3 out of 3 points
Correct
A tool to help determine how a process works and what it is
supposed to do is a
Question 4
3 out of 3 points
Correct
In reference to quality cost classifications, training and
equipment design would fall in the ____ category.
Question 5
3 out of 3 points
Correct
Root cause analysis uses all of the following tools and
methods except

Question 6
3 out of 3 points
Correct
Machine down time and downgrading costs are examples of
which type of quality cost?
Question 7
3 out of 3 points
Correct
Which of the following is not one of W. Edwards Deming’s 14
points?
Question 8
3 out of 3 points
Correct
In the SERVQUAL instrument for measuring service quality,
the concept of assurance is associated with
Question 9
3 out of 3 points
Correct
The dpmo or epmo for a three-sigma quality level is
Question 10
3 out of 3 points
Correct
Which does not fit with Six Sigma implementation?
Question 11
3 out of 3 points
Correct
Which of the following emphasizes defects per million
opportunities as a key measure of quality?
Question 12
3 out of 3 points
Correct
In applying Six Sigma to services, the four key measures of
performance include all of the following except
Question 13
3 out of 3 points
Correct
ISO 9000:2000 principles consist of all of the following
except
Question 14
3 out of 3 points
Correct
At a gas station, a diesel pump nozzle that will not fit
into a non-diesel automobile is an example of ____?
Question 15
3 out of 3 points
Correct
Which of the following is not a part of Philip Crosby’s
philosophy of quality?
Question 16
3 out of 3 points
Correct
Indications in a control chart of an out-of-control
situation include all of the following except
Question 17
3 out of 3 points
Correct
To monitor the fraction of printed circuit boards that do
not pass a functional test, a(n) ____ is used.
Question 18
3 out of 3 points
Correct
Which is not related to a discrete metric?
Question 19
3 out of 3 points
Correct
c-charts
Question 20
3 out of 3 points
Correct
Which of the following suggests a process that is not in
control?
Question 21
3 out of 3 points
Correct
Which of the following is not a component of a control
system?
Question 22
3 out of 3 points
Correct
The center line (p-bar) for a p-chart is 0.50 with an UCL =
0.70 and a LCL = 0.35. The results of the next eight sample means are 0.45,
0.60, 0.39, 0.44, 0.48, 0.53, 0.54, and 0.61. What would you do?
Question 23
3 out of 3 points
Correct
A supplier is producing a machined part for the transmission
of your vehicle. The upper specification limit is 0.125 cm and the lower
specification limit is 0.085. The process standard deviation for the process
that makes this part is 0.008 and the process average is 0.105. What conclusion
can be drawn from these process capability data?
Question 24
3 out of 3 points
Correct
Common cause variation
Question 25
3 out of 3 points
Correct
Honda wants to monitor the number of blemishes (scratches,
blisters, etc.) on the fenders of its cars using a statistical process control
chart. The most appropriate type of SPC chart is
Question 26
3 out of 3 points
Correct
If one was monitoring the average time to load a web page,
the chart to use would be the
Question 27
3 out of 3 points
Correct
p-charts
Question 28
3 out of 3 points
Correct
Testing whether a computer boots up the first time is an
example of
Question 29
3 out of 3 points
Correct
Which of the following is not related to a continuous
metric?
Question 30
3 out of 3 points
Correct
If no special causes affect the output of a process, we say
that the process is ____; when special causes are present, the process is said
to be ____.