1.
Which of the following statements is true of human
capital?
A.
Human capital is
an organization’s tangible asset.
B.
Motivation to
deliver high-quality products and services is a part of human capital.
C.
It is easy to
imitate or purchase an organization’s human capital.
D.
Human capital is
standardized throughout all companies.
2.
Informal learning:
A.
is developed and
organized by a company.
B.
is not required
for the development of human capital.
C.
cannot be
controlled by the employees.
D.
leads to the
effective development of tacit knowledge.
3.
Which of the following is true of tacit knowledge?
A.
It is easily
codified and transferred from person-to-person.
B.
Formulas and
definitions are examples of tacit knowledge.
C.
Formal training
and development programs limit the extent to which tacit knowledge can be
acquired.
D.
It cannot be
shared through employee personal interactions with peers, colleagues, and
experts.
4.
A(n) _____ is an example of tacit knowledge.
A.
employee’s
experience
B.
business process
C.
flowchart
D.
formula
5.
_____ refers to a systematic approach for developing training
programs.
A.
Total quality
management
B.
Continuous
learning
C.
Training design
process
D.
Orientation
training program
6.
The fifth step in the training design process is to develop an
evaluation plan that involves identifying:
A.
an appropriate
training method.
B.
the requirements
for training.
C.
employees with
motivation and basic skills.
D.
the types of
outcomes training is expected to influence.
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