Chapter 11 Managing Knowledge

1)
Wisdom is thought to be the collective and individual experience of applying
knowledge to the solution of problems.

2)
Wisdom management refers to the set of business processes developed in an
organization to create, store, transfer, and apply knowledge.

3)
The second knowledge management systems sought to build corporate repositories
of documents, reports, presentations, and best practices.

4)
Once they are discovered, documents, patterns, and expert rules must be hidden
so they can be retrieved and used by employees.

5)
Contemporary technology seems to have created a deluge of information and
wisdom.

6)
Knowledge that is shared and applied to the practical problems facing firms and
managers does not add business value.

7)
Communities of practice (COPs) are informal social networks of professionals
and employees within and outside the firm who have similar work-related
activities and interests.

8)
There are essentially three major types of knowledge management systems:
enterprise-wide knowledge management systems, knowledge work systems, and
intelligent techniques.

9)
Enterprise-wide knowledge management systems are general-purpose firm-wide
efforts to collect, store, distribute, and apply digital content and knowledge.

10)
Knowledge work systems (KWS) are specialized systems built for engineers,
scientists, and other knowledge workers charged with discovering and creating
new knowledge for a company.

11)
Knowledge management also includes a diverse group of intelligent techniques,
such as data mining, expert systems, neural networks, fuzzy logic, genetic
algorithms, and intelligent agents.

12) Enterprise content management systems help
organizations manage both types of information.