Chapter 13 Developing Information Systems

1)
The most common form of IT-enabled organizational change is automation.

2)
Calculating paycheques and payroll registers, giving bank tellers instant
access to customer deposit records are both examples of early automation.

3)
A paradigm shift involves rethinking the nature of the business and the nature
of the organization.

4)
Many companies today are focusing on developing new information systems that
will improve their business processes.

5)
Work flow management is the process of streamlining business procedures so that
documents can be moved easily and efficiently.

6)
One of the most important strategic decisions that a firm can make is not
deciding how to use information systems to improve business processes but
rather understanding what business processes need improvement.

7)
Work flow management (WFM) enables organizations to manage incremental process
changes that are required simultaneously in many areas of the business.

8)
Sevensigma is a specific measure of quality, representing 3.4 defects
per million opportunities.

9)
TQMconsists of setting strict standards for products, services, and
other activities and then measuring performance against those standards.

10)
The activities that go into producing an information system solution to an
organizational problem or opportunity are called systems analysis.

11)
The systems design would include a feasibility study to determine whether that
solution was feasible or achievable from a financial, technical, and
organizational standpoint.

12)
Systems design is the analysis of the problem that the organization will try to
solve with an information system.