1. One of the reasons why operations
management is so important to organizations and managers is that it plays a
strategic role in an organizationâs competitive success.
2. The transformation process is as
evident in service organizations as it is in manufacturing organizations.
3. The U.S. economy, and to a large extent
the global economy, is dominated by the creation and sale of physical goods.
4. For individual organizations,
increased productivity gives them a more competitive cost structure and the
ability to offer more competitive prices.
5. High productivity can come solely from good
people management.
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