MGT 311 Final Exam

MGT 311 Final Exam

1.
Vera’s job in publishing requires her to seek out new writers. She has
chosen a bunch of talented writers, but none of them seem to get chosen for
publishing. She thinks this has something to do with conflicts in management.How would you describe Vera’s job attitude?

2.
Julia is a receptionist at a stockbroker’s office. Her boss just came in
and chewed her out for no apparent reason. Julia freaks out and slams her iPad
in the garbage. What is the cause of Julia’s reaction?

3.
Erin is a customer service rep a social media software company. A
customer calls and chews her out because the software is down. She needs to
leave her desk to cool down. Why is her anger an emotion and NOT a mood?

4) Incompatibility
two or more attitudes or between behavior and attitudes is referred to as?

5) What
is the term that describes a person’s connection to their job and their view of
self-worth from their work at the job?

6) Some
companies require their employees to display a certain type of emotion when
performing their job. What term refers to these emotions?

7) Janet
must find a writer who can be assigned to an big advertising account. She pours
over data from the past performance of her writers. Eventually she chooses a
writer that has shown great results on similar accounts. What is the basis for
Janet’s choice?

8) What
is it called when managerial methods are based on the scientific evidence?

9) A
construction manager is spending a great deal of time conducting interviews,
due to high turnover rates of skilled workers. Many people quit because the
workplace is not safe. Some foreman employees were encouraged to break rules in
order to get the job done faster. How can the manager control these bad foremen?

10) Phil
is a great salesman who has had a passion for sales since a young age. He
recently won a trip to Hawaii for setting a new company sales record. Based on
self-determination theory, why did the company recognition and award motivate
Phil?

11) Tony
is a computer program who is being forced to make a presentation about a
project. He loves programming, but this project is going to take up much of his
personal time. Based on self-determination theory, why is this presentation
reducing Tony’s motivation?

12) Glendon
is a business graduate who worked at a firm in Spain making a lot of money. The
firm was hit by a financial crisis and sent Glendon back home where he makes
less money at a non-profit, but is much happier. Which theory explains why
Glendon is more happy?

13) Marci
was sitting at her desk, when her boss walked in a gave her a bunch of really
nice compliments. This made her very happy and satisfied with her career.
Marci’s boss uses what type of communication?

14) How
can manages make sure that employees do not withhold important info by being
silent?

15) A
CEO sent a super mean email to over 500 managers at his company. What did he do
wrong?

16) Araceli
works for a large corporation. She never speaks at meetings because employees
like to gossip after work. What contextual issue is damaging the performance of
Araceli’s team?

17) Ayesha
is creating a team to build a new prototype. The other two team members have
show great success working together in the past. She brings a high level of
expertise for this project. Which best describes Ayesha’s group?

18) Irma
is assigned to a project, but does not like some of the rules that have been
set. However, other team members are perfectly fine with rules, so Irma decided
to go along. What is this called?

19) Angelina
has a cubicle neighbor that talks in a really annoying voice. She decides it’s
not even worth talking to this individual. What is this called?

20) What
is needed to keep process conflict productive?

21) What
is the inherent right of a manager to have orders followed and obeyed?

22) Consider the following actions: reduce costs,
cut overhead, speed up decision making, increase flexibility, get closer to
customers, and empower employees. What type of strategy is this?

23) What
is the term for employees adapting to organizational culture?

24) Imagine
if an employee’s expectations do not reconcile with reality… At which stage of
socialization is this person going to quit?

25) Your
boss offers you a raise for doing additional work. What type of power is this
called?

26) How
do Political behaviors factor into the workplace?

27) How
can a manager leverage the diversity of group, regardless of its actual
composition?

28) Workforce
programs that focus on diversity can be broken down into 3 steps. What is the
third step in the process?

29) Sometime
people will resist change. A manager gain their support by letting them
contributes to the change process. What is this tactic called?

30) What
strategy can quickly gain the support of enemies, but could backfire?