MSSU GB0320 final exam

MSSU GB0320 final exam
Question
1
“Programs such as Microsoft PowerPoint and Adobe Presenter
allow presenters to design ____, which can include sound, videos, and
hyperlinks.

overhead
transparencies

multimedia slides

videos

handouts

Question 2
“Informal reports are written in a style that uses

contractions.

third-person
pronouns, such as the researcher and the writer.

passive-voice
verbs.

All of these
choices

Question 3
“Select the most accurate statement about proposals.

Most internal
proposals are written in response to Requests for Proposals (RFPs).

Most proposals
are unsolicited.

Proposals are legal contracts.

Most proposals
are internal.

Question 4
“Informational reports should be organized using which of the
following patterns?

Introduction/problem,
facts/findings, conclusions/recommendations, discussion/analysis

Introduction/problem,
conclusions/recommendations, facts/findings, discussion/analysis

Introduction/background, facts/findings,
summary/conclusion

Summary/conclusion,
introduction/background, facts/findings

Question 5
“Formal proposals differ from informal proposals in

style.

size and format.

emotional and
rational appeals.

persuasive
techniques used.

Question 6
“The conclusions of a report

should be
written using command language.

offer specific
suggestions for actions that can solve a report problem.

should analyze information logically and show
how the data answer questions and solve problems.

All of these
choices

Question 7

“Unsolicited
proposals should

Question 8
“Determine the mean of the numbers 30, 25, 25, 45, and 70.

195

25

30

39

Question
9
“The primary reason that management often requires trip,
convention, and conference reports is to

get a thorough
chronological list of everything that occurred during a trip, convention, or
conference.

determine
whether the employee can be trusted to travel alone.

find out whether the organization’s money was
well spent in funding the
travel.

gather
material for press releases.

Question 10
“You want to be prepared if you are asked about your salary
expectations during a job interview. What should you do?

Do research before the interview so that you
know what similar jobs are paying in your geographic region.

Determine what
you would like to earn per hour so that you can give an exact dollar amount
when asked.

Create a
budget that details your personal expenses so that you can show the employer
exactly how much you need to earn to cover your bills.

All of these
choices

Question
11
“An effective résumé style for job hunters who are afraid of
appearing overqualified is the

scannable
résumé.

functional
résumé.

chronological
résumé.

online résumé.

Question
12
“A good introductory paragraph for a business report should

preview the
main points and the order in which they will be developed.

tell the
purpose of the report.

describe the
significance of the report topic.

All of these choices.

Question 13
“The first step in writing a report is to

prepare a
work plan.

implement
your research strategy.

analyze the problem or assignment clearly.

compose the
first draft.

Question 14
“Which of the following appears in the market analysis
section of a business plan?

A discussion
of barriers to entry

An overview of
complementary products and services

A summary of
the strengths and weaknesses of your direct and indirect competitors

All of these choices

Question 15
“Shondra will graduate from college soon and is beginning
the job search process. What should she do first?

Research
salary, benefits, and job stability in a chosen field

Develop an
effective résumé to be sent to prospective employers

Locate a
specific job opening at a desirable company

Identify her interests and goals and evaluate
her qualifications

Question 16
“Much of the information that allows decision makers to run
their organizations effectively comes to them in the form of

Web searches.

reports.

Wikipedia entries.

employees’
comments during meetings.

Question 17
”

conclusions.

criteria.

verbal
signposts.

components.

Question
19
“An abstract included with a formal proposal is typically

one page long.

three to four
pages long.

five to six
pages long.

up to 10
percent of the original text.

Question 20
“Select the statement that best describes the summary of
qualifications portion of a résumé.

Place the
summary of qualifications at the bottom of your résumé to give it a strong
ending.

A summary of qualifications makes your résumé
easier to read.

Recruiters and
hiring managers dislike the summary of qualification section because it adds
to reading time.

Format the
summary of qualifications section as one or two concise paragraphs.

Question 21
“What should you do after the interview?

Write a thank-you letter immediately.

Wait a few
days to see if you hear from the employer; if not, write a thank-you letter.

Call the
interviewer to thank him or her.

Send the
interviewer flowers.

Question 22
“Because it quickly reveals a candidate’s education and
experience most recruiters favor a(n)

scannable
résumé.

functional
résumé.

chronological
résumé.

online résumé.

Question
24
“Which of the following statements about employment trends in
today’s workplace is most accurate?

Companies today
are employing more people in permanent positions.

Employees
today can count on regular pay raises, promotions, and a comfortable
retirement income.

Employees
today must constantly upgrade their skills and retrain themselves to remain
marketable.

Because new
technologies can spring up overnight making today’s skills obsolete,
employers try to hire people into jobs with focused descriptions.

Question
25
“Short (eight or fewer pages) informal reports addressed
outside an organization are usually presented in

memo format.

manuscript
format.

letter format.

handwritten
format.

Question 26
0 out of 2 points
“Which of the following components is typically
included in a formal proposal but is optional in an informal proposal?
Selected Answer:
[None Given]
Question 27
0 out of 2 points
“For a job candidate, the job interview is an
opportunity to
Selected Answer:
[None Given]
Question 28
0 out of 2 points
“Ged was interviewed by a team of five people for a
management position. What type of hiring/placement interview is this?
Selected Answer:
[None Given]
Question 29
0 out of 2 points
“The staffing section of an informal proposal may
Selected Answer:
[None Given]
Question 30
0 out of 2 points
“Because it is the most remembered part of a speech,
spend sufficient time making the ____ as effective as possible.
Selected Answer:
[None Given]
Question 31
0 out of 2 points
“Shauna has interviewed several of her colleagues to
gather their ideas for improving productivity. She now has raw verbal data to
analyze. What is the best tool to analyze raw verbal data?
Selected Answer:
[None Given]
Question 32
0 out of 2 points
“Which of the following is a purpose of a customized
cover letter?
Selected Answer:
[None Given]
Question 33
0 out of 2 points
“Which of the following is a traditional job search
technique?
Selected Answer:
[None Given]
Question 34
0 out of 2 points
“Which statement is incorrect?
Selected Answer:
[None Given]
Question 35
0 out of 2 points
“The letter of transmittal and/or executive summary of
a business plan should
Selected Answer:
[None Given]
Question 36
0 out of 2 points
“In which of the following situations should the direct
pattern of organization be used for a business report?
Selected Answer:
[None Given]
Question 37
0 out of 2 points
“Team members determine whether the document or
presentation is fulfilling its purpose and meeting the needs of the audience
while
Selected Answer:
[None Given]
Question 38
0 out of 2 points
“A digitized e-portfolio is
Selected Answer:
[None Given]
Question 39
0 out of 2 points
“Select the statement that most accurately describes
references.
Selected Answer:
[None Given]
Question 40
0 out of 2 points
“Keisha has been asked to give a presentation about a
new method for processing customer returns. The first thing she should do is
Selected Answer:
[None Given]
Question 41
0 out of 2 points
“What is the purpose of business reports?
Selected Answer:
[None Given]
Question 42
0 out of 2 points
“Speakers can establish credibility by
Selected Answer:
[None Given]
Question 43
0 out of 2 points
“Which of the following is an example of a feasibility
report?
Selected Answer:
[None Given]
Question 44
0 out of 2 points
“Nadia is conducting research on the use of social
networking sites by observing how her coworkers use these tools in the
workplace. What type of data is she collecting?
Selected Answer:
[None Given]
Question 45
0 out of 2 points
“Sources of primary information include
Selected Answer:
[None Given]
Question 46
0 out of 2 points
“Which of the following is correct?
Selected Answer:
[None Given]
Question 47
0 out of 2 points
“What question(s) should you ask about your audience to
determine your pattern, delivery style, and supporting material?
Selected Answer:
[None Given]
Question 48
0 out of 2 points
“Effective interview preparation techniques include
practicing answers to possible questions, preparing to explain problem areas on
your résumé, deciding what to wear, and
Selected Answer:
[None Given]
Question 49
0 out of 2 points
“Google, Yahoo, Bing, About, and Ask are examples of
Selected Answer:
[None Given]
Question 50
0 out of 2 points
“The opening of an oral presentation should
Selected Answer:
[None Given]