PGXPM: Strategic Total Quality Management

Assignment Task


Q 1 a) What are the impressive concepts, framework, and skills that you learned during the course on STQM?

b) Which of the concepts, frameworks and tools of Total Quality could be useful to you in your work and personal life? How will you apply?

Q 2 How did your understanding of quality evolve or change or get reinforced during the course on Strategic Total Quality Management?

You could answer all the above questions in a holistic manner in a single narration rather than answer each question as a separate unconnected element of your learning. Your answers can be in brief sentences, bulleted texts and with sketches and diagrams. There is no need for any long essays.

This Management Assignment

During the course on Strategic Total Quality Management, I learned several impressive concepts, frameworks, and skills, which could be useful in both my work and personal life. Some of the key takeaways from the course are:

Quality is not just about meeting customer expectations, but it also includes meeting the expectations of other stakeholders, such as employees, shareholders, and society at large.

Total Quality Management (TQM) is a comprehensive approach to management that aims to improve organizational performance by focusing on customer satisfaction through continuous improvement.

Six Sigma is a data-driven approach to quality management that seeks to eliminate defects and reduce variation in processes.

Lean Management is a philosophy that aims to eliminate waste and increase efficiency by focusing on value-added activities.

Baldrige Criteria is a framework for organizational excellence that helps organizations assess their performance and identify areas for improvement.

Quality tools such as Ishikawa diagram, Pareto chart, and Statistical Process Control (SPC) can be used to analyze and improve processes.

In my work and personal life, I can apply some of these concepts and tools in the following ways:

Applying TQM principles to improve customer satisfaction, employee engagement, and organizational performance.

Using Six Sigma methodologies to identify and eliminate defects in processes, leading to cost savings and improved quality.

Applying Lean Management principles to eliminate waste
and increase efficiency in my work and personal life, such as reducing unnecessary activities and optimizing my time management.

Using the Baldrige Criteria to assess my personal performance and identify areas for self-improvement.

Applying quality tools to analyze and improve processes in both my work and personal life, such as using the Pareto chart to identify the most common sources of problems and using the Ishikawa diagram to analyze the root cause of issues.

Throughout the course on STQM, my understanding of quality evolved from seeing it as merely meeting customer expectations to a more comprehensive approach that considers the needs and expectations of all stakeholders. I also gained a deeper understanding of the importance of continuous improvement and the use of data-driven approaches to quality management. Overall, the course reinforced the idea that quality is not a one-time effort but a continuous journey towards excellence.

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