Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations
What could be included in a client’s treatment plan?
Write My Essay | Papers Writing Service Online by Essay Hub Experts- Describe what a treatment plan is?
List three (3) changes to skin over lifetime.
List four (4) factors that may affect health of skin.

When a skin analysis is conducted, what sorts of conditions is the skin assessed for?

List three (3) skin types.

All skin types require the same type of treatment plan. True False
Write My Essay | Papers Writing Service Online by Essay Hub Experts- Describe what combination skin may consist of.
Identify what a contraindication to facial treatment is.
When assessing client’s skin, what contra-indications or precautions may be present:
List three (3) common disorders that can be treated with scope of practice if required.

Sun damage can occur whenever the:
Skin is dehydrated
Skin gets old
You have a trip to the beach
Skin is exposed to the sun

Medical history should always be checked before performing any treatment on a new client. What should medical history of a client include?
Clients with sensitive skin are more likely to have a reaction after a facial treatment due to medication they are taking.
True False
List the steps to performing a facial.

1 © ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations
Inflamed skin conditions include:
Acne, dry and dull
Clogged pores and sun damage
Acne, roseacea and eczema
Combination skin

List three (3) common side effects of having a facial treatment.

What are the benefits of a facial treatment?

The standard recommendation is that the clients have a professional facial about every 4-6 months. True False

List areas of the treatment plan that may need to be modified or updated on a regular basis?

What materials and equipment should be prepared in the treatment are prior to a client arriving.

Within each State and Territory, there is a set of health and hygiene regulations that apply to anyone operating in the personal services industry.
True False
List four (4) items that are essential to be able to perform a Facial Treatment.

Before commencing treatment on a client it is important to prepare the work area by:
Restocking days supplies
Positioning your chair and work couch to a suitable height
Reapplying your makeup
Cleaning down walls and benches

Write My Essay | Papers Writing Service Online by Essay Hub Experts- Describe ways you could minimise energy wastage in the workplace.
Water can be saved by leaving the tap running when performing facial treatments and turning it off at all other times.
True False
2 © ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations
What is the first step in facial treatment?

List three (3) different types of skin cleansers.

List the benefits of steaming.

There are many different types of exfoliating products. Identify the purpose of an exfoliant:

Milia is a type is an open skin condition that consists of solidified trapped sebum blocking the follicle. True False
What is the best aftercare treatment for a blackhead that has been recently removed?

Massage is often incorporated in a standard facial following exfoliation and steaming process. Write My Essay | Papers Writing Service Online by Essay Hub Experts- Describe what a massage medium is.
The following three facial routines cover all general facial conditions.
Compliance facial, basic facial and refining treatment
Continental facial, basic facial and refining treatment
Steam facial, basic facial and refining treatment
Cream facial, sensitive facial and pore treatment

Facial massage offers a range of benefits to the client. List four (4) benefits of facial massage.

Facials are generally suitable for all, however there are some conditions where it may not be suitable time for treatment. List some contraindications that could restrict a facial massage include:

A skin therapist must monitor a client’s reactions to ensure the client remains at ease with the actions of the facial massage. What are some signs that a client may be feeling uncomfortable with a particular technique?

3 © ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations
The way you use your hands convey attitudes to clients which help them feel welcomed and relaxed. It is important to what the quality of your touch communicates.
True or false?
The application of a mask to the face compliments the previous applications. List three (3) benefits of the application of a mask:

Setting masks set as they dry and have a tightening effect. They suit younger skins as they draw impurities and oil out of the skin. Setting masks are usually made of:
Gels and creams that set
Clay based products
Wax or latex
Almond based products

What do post treatment skincare products include?

Skin toning is performed after the mask is removed. What is the purpose of skin toning?

Visual appearance is the most important element of a treatment room when it comes to client comfort.
True False
Why is it important to evaluate the facial treatment once completed?

Once treatment is completed describe what factors should be recorded on the clients treatment plan?
An adverse reaction to a facial may include:

Clients are more likely to rebook for a treatment when they feel:
They have purchased great homecare treatment
Relaxed and comfortable with the treatment they have received
Love the smell of the candles in the treatment room
Enjoyed the atmosphere

4 © ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations
Clients may follow a recommended after care plan to enhance the facial treatment applied. Aftercare products a client may want to purchase include:

List the effects of too much sun exposure on facial skin.

A diet rich in antioxidant vitamins and minerals is very beneficial for skin. List three (3) vitamins or minerals good for the skin.

Even if a treatment plan has been previously agreed on with the client, you should check with the client to ensure they are happy to continue with the specified treatment.
True False
Some people may be allergic to ingredients in certain products. Symptoms of a reaction to a certain product may include:

After each treatment how should the treatment area be clean and according to organisational policies and procedures.

Stock levels can only be maintained if accurate records are kept of how much stock the business has.
The importance of accurate stock records includes:
Avoids having to count stock regularly
Avoids you running out of stock or over ordering
Avoids selling old stock
Keep a record of damaged goods

What would workplace policies and procedures include?

5 © ABTA 2023 Written assignment SHBBBOS008 Provide body massages
Select 3 different types of modes of administration, from the list below and give a brief explanation of each.
Exposure of sections of the body
Rotating of exposure around the body
Use of oils and treatments
Requirement for feedback and interaction
Massage technique
Variations in application intensity
Requirements of specific positioning of client

List six massage techniques.

When disposing of treatment waste, you do not have to worry about the methods that you use to dispose of the waste.
True / False.
College Superior Papers Dissertation Writing: University Superior Essays Online Coursework Writers – Outline the six steps involved when you review a treatment and provide post-treatment advice.

List the six items that a treatment plan must include.

Give a brief explanation of what contraindications are, and give three (3) examples.

List five reactions that the client may get when you are applying their treatment.

When working with the client it is important to ensure that your massage treatment
and is
with legislative and regulatory .
Provide the missing words.
List the three different types of mediums that may be used when massaging and give a brief description of each.

1 © ABTA 2023 Written assignment SHBBBOS008 Provide body massages
You are required to set up and monitor your service area to ensure it meets workplace requirements at all times.
True/False.
Symptoms that do not have a logical explanation should be referred to a medical practitioner.
True or false?
List the six different treatment areas of the body.

A new client has just come to see you, when taking the medical history, you note the following; they have inflammation of the right wrist, they are always tired, they find that they bruise easily, and notice that they get dull pains quite often in the body. How would you treat this client?

List the three things that a treatment routine must include.

Your client has decided that they don’t want to go ahead with the treatment plan that you have advised, you think that this treatment plan will really benefit the client so you decide to talk them into it. Is this the correct approach? Explain your answer.

When performing a massage treatment it is important to use

, water and other efficiently during preparation and subsequent treatment in order to reduce any
environmental impacts. Complete the missing words.
Gives a list of the different types of clients that may come to see you.

What are the four key skills that you will require in order to perform an effective massage?

When a contraindication is present, explain the three necessary actions that you may be required to take with a client.

When a contraindication is present, explain three options/ responses that you may have to take and/ or discuss with your client.

2 © ABTA 2023 Written assignment SHBBFAS004 Provide lash and brow services
As part of your learning journey, describe what a treatment plan is. What information would you record on it?

If doing an eyelash tint for example, the tint should be tested on the clients’ skin 24 hours before the
procedure to check for any adverse reactions. True False
For the eyelashes and eyebrows, select a colour that complements the client’s hair and skin colours, their age and usual eye makeup. There are several questions you could ask to help you in your selection of a suitable treatment.
True False
List 3 characteristics that (during the treatment) will affect the client’s eyebrow results.

Consumers who undergo skin testing should know that anaphylaxis can occur anytime. List 3 symptoms (that when experienced), a physician consultation is recommended immediately:

A positive result is recognised by irritation, swelling or inflammation of the skin. If this occurs, do not proceed with the treatment.
True False
What is the main reason consumers should not get skin testing performed by people with no medical training?

List 4 contraindications.

For the safety of your client and yourself, it is important to acknowledge any conditions in the client, that you feel need further attention by a medical professional. List 2 of the appropriate medical professionals you might recommend.

When a client requests more than one treatment in one allocated appointment, there is an order or sequence in which the services are provided, which the therapist must adhere to.

1 © ABTA 2023 Written assignment SHBBFAS004 Provide lash and brow services
List 3 Factors that may restrict treatment;

12. What is 1 example of current legislation you need to consider in relation to preparing your treatment area, equipment and yourself?
In relation to preparing equipment, list 4 structural items all beauty therapists must have.

In relation to preparing your client, what types of preparations are to be included?

In relation to selecting products, what types of products are to be prepared?

In relation to using energy, water and other resources efficiently during preparation and subsequent service processes, list 5 workplace policies and procedures that need to be adhered to.

In relation to using energy, water and other resources efficiently during preparation and subsequent service processes, explain how you would go about minimalizing waste. (Your response should be no more than 250 words).

In relation to cleansing the eye area to thoroughly remove eye make-up, briefly explain the four steps involved. (Your response should be no more than 250 words)

In relation to chemical treatment procedures list 3 types of chemical treatment procedures.

Briefly explain steps 16-20 of the eyelash tint procedure. (Your response should be no more than 250 words)

In relation to applying post-treatment products, explain what process/products would be used to complete the eyelash/eyebrow treatment. (Your response should be no more than 150 words).

In relation to cleansing your clients eyebrows and surrounding area, explain how you would do this. (Your response should be no more than 150 words)

List the steps involved in setting up a wax pot.

2 © ABTA 2023 Written assignment SHBBFAS004 Provide lash and brow services
How do you know if the wax is the right working temperature? (Your response should be no more than 200 words)

In relation to deciding on the shape of the desired eyebrow, outline the basic rules you need to remember.

In 200 words or less explain how you would go about finalizing an eyebrow shaping service.

In 50 words or less explain how you would apply aftercare product.

What is the main reason you need to evaluate the services you provide with your clients?

In relation to client retention list the standards beauticians are encouraged to adopt.

For what reason do we record the outcomes of the service?

In relation to providing aftercare advice, recommended products and future treatments, list what a future treatment plan may include.

In relation to infection control, list 5 things that can be done to prevent cross-infection in the salon.

In relation to restocking equipment and products in preparation for the next treatment, list the 5 main principles of stock control.

3 © ABTA 2023 Written assignment SHBBBOS008 Provide body massages
Select 3 different types of modes of administration, from the list below and give a brief explanation of each.
Exposure of sections of the body
Rotating of exposure around the body
Use of oils and treatments
Requirement for feedback and interaction
Massage technique
Variations in application intensity
Requirements of specific positioning of client

List six massage techniques.

When disposing of treatment waste, you do not have to worry about the methods that you use to dispose of the waste.
True / False.
College Superior Papers Dissertation Writing: University Superior Essays Online Coursework Writers – Outline the six steps involved when you review a treatment and provide post-treatment advice.

List the six items that a treatment plan must include.

Give a brief explanation of what contraindications are, and give three (3) examples.

List five reactions that the client may get when you are applying their treatment.

When working with the client it is important to ensure that your massage treatment
and is
with legislative and regulatory .
Provide the missing words.
List the three different types of mediums that may be used when massaging and give a brief description of each.

1 © ABTA 2023 Written assignment SHBBBOS008 Provide body massages
You are required to set up and monitor your service area to ensure it meets workplace requirements at all times.
True/False.
Symptoms that do not have a logical explanation should be referred to a medical practitioner.
True or false?
List the six different treatment areas of the body.

A new client has just come to see you, when taking the medical history, you note the following; they have inflammation of the right wrist, they are always tired, they find that they bruise easily, and notice that they get dull pains quite often in the body. How would you treat this client?

List the three things that a treatment routine must include.

Your client has decided that they don’t want to go ahead with the treatment plan that you have advised, you think that this treatment plan will really benefit the client so you decide to talk them into it. Is this the correct approach? Explain your answer.

When performing a massage treatment it is important to use

, water and other efficiently during preparation and subsequent treatment in order to reduce any
environmental impacts. Complete the missing words.
Gives a list of the different types of clients that may come to see you.

What are the four key skills that you will require in order to perform an effective massage?

When a contraindication is present, explain the three necessary actions that you may be required to take with a client.

When a contraindication is present, explain three options/ responses that you may have to take and/ or discuss with your client.

2

SHBBFAS004
Provide lash and brow services

Candidate’s Personal Details

Unique Student Identifier (USI):

Family Name:

Given Name/s:

Address:

RTO/LTO:

Address:

Contact number:

Email:
SHBBFAS004 – Provide lash and brow services Candidate’s Workbook
Copyright
Text copyright © 2023 by ABTA
Illustration, layout and design copyright © 2023 by Australasian Beauty Therapy Academy (ABTA).
Under Australia’s Copyright Act 1968 (the Act), except for any fair dealing for the purposes of study, research, criticism or review, no part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without prior written permission from ABTA. All inquiries should be directed in the first instance to the publisher at the address below.
Copying for Education Purposes
The Act allows a maximum of one chapter or 10% of this book, whichever is the greater, to be copied by an education institution for its educational purposes provided that the educational institution (or the body that administers it) has given a remuneration notice to ABTA.
Disclaimer
All reasonable efforts have been made to ensure the quality and accuracy of this publication. ABTA assumes no responsibility for any errors or omissions and no warranties are made with regard to this publication. Neither ABTA nor any authorised distributors shall be held responsible for any direct, incidental or consequential damages resulting from the use of this publication.
Published in Australia by:
Australasian Beauty Therapy Academy Pty Ltd 4/36 Colbee Court
Phillip, A.C.T. 2606 Australia
Document Name: SHBBFAS004 – Workbook-S.docx Created Date: 01-SEP-2021
Document No:
© ABTA 2023 Version No: V1 Last Modified Date: Page Sequence: 01-JAN-2023
Page 3 of 70SHBBFAS001 – Provide lash and brow services
Contents
ESTABLISH CLIENT PRIORITIES…………………………………………………………………………………………………………………………. 7
ACCESS AND REVIEW CLIENT TREATMENT PLAN IF AVAILABLE…………………………………………………………………………….. 7
What Are Clients?……………………………………………………………………………………………………………………………………… 7
Clients may include:…………………………………………………………………………………………………………………………………… 7
Treatment Plans…………………………………………………………………………………………………………………………………………… 8
Treatment plan must include:…………………………………………………………………………………………………………………….. 8
Required Procedures………………………………………………………………………………………………………………………………….. 8
Appropriate Products…………………………………………………………………………………………………………………………………. 8
Areas of skin requiring special attention………………………………………………………………………………………………………. 8
Eyebrow Shape………………………………………………………………………………………………………………………………………….. 9
Skin Sensitivity………………………………………………………………………………………………………………………………………….. 9
Follow-up Procedures………………………………………………………………………………………………………………………………… 9
CONFIRM LASH OR BROW REQUIREMENTS WITH CLIENT…………………………………………………………………………………. 10
Client Requirements………………………………………………………………………………………………………………………………… 10
Identifying your client’s characteristics………………………………………………………………………………………………………. 10
Recording client characteristics………………………………………………………………………………………………………………….. 12
PERFORM A PATCH TEST ACCORDING TO MANUFACTURER INSTRUCTIONS AND IDENTIFY SKIN REACTIONS……………….. 13
What is a Patch Test?………………………………………………………………………………………………………………………………. 13
Patch test procedure………………………………………………………………………………………………………………………………… 14
IDENTIFY CONTRAINDICATIONS TO SERVICE, AND REFER CLIENT TO APPROPRIATE PROFESSIONAL, AS REQUIRED…………. 15
Medical Practitioner…………………………………………………………………………………………………………………………………. 18
Complementary Therapist………………………………………………………………………………………………………………………… 18
EXPLAIN SERVICE SEQUENCE AND FACTORS THAT MAY RESTRICT TREATMENT………………………………………………………. 18
Service Sequence…………………………………………………………………………………………………………………………………….. 18
Factors that may restrict Treatment………………………………………………………………………………………………………….. 19
1.6 Confirm revised treatment plan, record updates and obtain client consent……………………………………… 19
Client Consent…………………………………………………………………………………………………………………………………………. 20
Figure 4: Example of Client Consent letter…………………………………………………………………………………………………. 21
Record Updates……………………………………………………………………………………………………………………………………….. 21
PREPARE FOR LASH AND BROW SERVICE………………………………………………………………………………………………………. 23
PREPARE TREATMENT AREA, EQUIPMENT AND SELF…………………………………………………………………………………………. 23
Preparing Equipment……………………………………………………………………………………………………………………………….. 24
Preparing Treatment Area………………………………………………………………………………………………………………………… 24
Personal Appearance……………………………………………………………………………………………………………………………….. 26
PREPARE CLIENT AND SELECT PRODUCTS……………………………………………………………………………………………………… 27
Client Instructions……………………………………………………………………………………………………………………………………. 27
Positioning your client………………………………………………………………………………………………………………………………. 27
Make-up removal…………………………………………………………………………………………………………………………………….. 27
Product Selection……………………………………………………………………………………………………………………………………….. 28
Waxing…………………………………………………………………………………………………………………………………………………… 28
Tinting……………………………………………………………………………………………………………………………………………………. 29
Eyelash Perm…………………………………………………………………………………………………………………………………………… 30
Brow Bleaching……………………………………………………………………………………………………………………………………….. 30
Safe Handling of Products………………………………………………………………………………………………………………………… 30
USE ENERGY, WATER AND OTHER RESOURCES EFFICIENTLY DURING PREPARATION AND SUBSEQUENT SERVICE PROCESS 31
Waste Minimisation………………………………………………………………………………………………………………………………… 32
Recycling………………………………………………………………………………………………………………………………………………… 33
Reuse……………………………………………………………………………………………………………………………………………………… 33
Energy Efficiency……………………………………………………………………………………………………………………………………… 33
Waste Disposal……………………………………………………………………………………………………………………………………….. 34
Resource Management…………………………………………………………………………………………………………………………….. 35
Corporate website……………………………………………………………………………………………………………………………………… 35
Social media marketing……………………………………………………………………………………………………………………………… 36 Educating Clients………………………………………………………………………………………………………………………………………. 36
Water Efficiency………………………………………………………………………………………………………………………………………. 37
Workplace Time Frame Allocated for Service……………………………………………………………………………………………… 38
3. CHEMICALLY TREAT EYELASHES AND EYEBROWS…………………………………………………………………………………………. 38
CLEANSE EYE AREA TO THOROUGHLY REMOVE EYE MAKE-UP……………………………………………………………………………. 39
PERFORM CHEMICAL TREATMENT PROCEDURE ACCORDING TO MANUFACTURER INSTRUCTIONS AND TREATMENT PLAN 40
Chemical treatment procedures may include……………………………………………………………………………………………… 40
Eyelash tint procedure………………………………………………………………………………………………………………………………. 40
Eyebrow tint procedure…………………………………………………………………………………………………………………………….. 41
APPLY POST-TREATMENT PRODUCT ACCORDING TO MANUFACTURER INSTRUCTIONS…………………………………………… 44
4. SHAPE EYEBROWS…………………………………………………………………………………………………………………………………………. 44
CLEANSE EYEBROWS AND SURROUNDING AREA TO THOROUGHLY REMOVE MAKE-UP…………………………………………… 45
How and why do you cleanse eyebrows……………………………………………………………………………………………………… 45
TEST WAX TEMPERATURE, ADJUST AS REQUIRED AND MAINTAIN FOR DURATION OF EYEBROW SERVICE……………………. 45
How to set up a wax pot:………………………………………………………………………………………………………………………….. 46
How do I know my wax is the right working temperature?…………………………………………………………………………… 46
APPLY AND REMOVE WAX USING SINGLE USE APPLICATORS TO SHAPE EYEBROWS………………………………………………. 46
Deciding on shape……………………………………………………………………………………………………………………………………. 46
Hair removal method……………………………………………………………………………………………………………………………….. 47
4.4 CHECK WAX PRODUCT IS REMOVED FROM SKIN……………………………………………………………………………………………. 47
Apply wax remover…………………………………………………………………………………………………………………………………… 47
4.5 USE TWEEZERS TO FINALISE EYEBROW SHAPE………………………………………………………………………………………………… 48
Finalise eyebrow shaping………………………………………………………………………………………………………………………….. 48
APPLY AFTERCARE PRODUCT ACCORDING TO MANUFACTURER INSTRUCTIONS…………………………………………………….. 48
Apply aftercare product…………………………………………………………………………………………………………………………….. 48
Aftercare advice………………………………………………………………………………………………………………………………………. 48
5. REVIEW SERVICE AND PROVIDE POST SERVICE ADVICE………………………………………………………………………………… 49
EVALUATE SERVICE WITH CLIENT………………………………………………………………………………………………………………… 49
Using Client Records………………………………………………………………………………………………………………………………… 50
Client Retention……………………………………………………………………………………………………………………………………….. 50
5.2 RECORD OUTCOMES OF SERVICE ON CLIENT TREATMENT PLAN…………………………………………………………………………. 51
What are the outcomes……………………………………………………………………………………………………………………………. 51
PROVIDE AFTERCARE ADVICE AND RECOMMEND PRODUCTS AND FUTURE TREATMENTS……………………………………….. 52
Cleanser………………………………………………………………………………………………………………………………………………….. 52
Moisturiser……………………………………………………………………………………………………………………………………………… 54
Skin Care Management Plan…………………………………………………………………………………………………………………….. 54
Figure 9: Skin Care Management plan………………………………………………………………………………………………………. 56
FUTURE TREATMENT PROGRAM MAY INCLUDE………………………………………………………………………………………………………… 57
Number and Frequency of Future Treatments…………………………………………………………………………………………….. 57
Alternative Treatments…………………………………………………………………………………………………………………………….. 57
Permanent Hair Removal………………………………………………………………………………………………………………………….. 57
Hair growth and regrowth…………………………………………………………………………………………………………………………. 59
Regrowth patterns…………………………………………………………………………………………………………………………………….. 59
REBOOK CLIENT FOR FUTURE TREATMENT AS REQUIRED………………………………………………………………………………….. 60
Closing Consultation…………………………………………………………………………………………………………………………………. 60
Why Rebook…………………………………………………………………………………………………………………………………………….. 60
How do I Rebook……………………………………………………………………………………………………………………………………… 61
Follow-Up……………………………………………………………………………………………………………………………………………….. 61
6. CLEAN SERVICE AREA…………………………………………………………………………………………………………………………………….. 62
CLEAN SERVICE AREA, EQUIPMENT AND SURFACES ACCORDING TO ORGANISATIONAL POLICIES AND PROCEDURES…….. 62
RESTOCK EQUIPMENT AND PRODUCTS IN PREPARATION FOR NEXT TREATMENT…………………………………………………… 65
Principles of stock control………………………………………………………………………………………………………………………….. 66
DISPOSE OF GENERAL WASTE TO MINIMISE NEGATIVE ENVIRONMENTAL IMPACTS ACCORDING TO ORGANISATIONAL
POLICIES AND PROCEDURES…………………………………………………………………………………………………………………………………. 67
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Page 5 of 70
Establish client priorities.
Access and review client treatment plan if available.
Confirm lash or brow requirements with client.
1.3Perform a patch test according to manufacturer instructions and identify skin reactions.
1.4Identify contraindications to service, and refer client to appropriate professional, as required.
1.5Explain service sequence and factors that may restrict treatment.
1.6Confirm revised treatment plan, record updates and obtain client consent.
1.1 Access and review client treatment plan if available.

What Are Clients? Clients may include:
new or regular clients with routine or special needs
female or male clients
people from a range of social, cultural and ethnic
backgrounds and with varying physical and mental abilities
Lash and Brow treatments are provided either as an individual treatment or they may be provided in conjunction with other treatments, such as a make
–up consultation, or as part of a facial package. They are always provided as a result of client consultation and to meet client requirements. Just as there are many different reasons to have an eye lash and brow treatment, there is just as much diversity in your client demographic. Clients may include, new or regular clients, with routine or special needs. You may have clients that are female, or male. Basically, clients can be people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities. Subsequently, all clients must be treated with respect in a non-threatening or judgemental manner. A client may desire the treatment as a time-saving beauty trick, they may have an allergy to mascaras, or even light/blonde coloured lashes, and require it to enhance their appearance.
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Page 7 of 70Treatment Plans
Treatment plan must include:
required procedures
appropriate products
areas requiring special treatment
eyebrow shape
skin sensitivity
follow-up procedures
Required Procedures
Before you conduct any treatments on a new or potential client it is important to consult with the client to gather information. This enables the therapist to obtain a thorough evaluation of the client needs and requirements and as a result recommend the most appropriate treatment to meet the client’s needs.
Once you have identified why your client wants the treatment and any characteristics that will influence the treatment, you can start devising a treatment plan. A treatment plan is a plan that states how you are going to perform the treatment on the client and what products are going to be used.
Appropriate Products
As each client is different, so might be the products you will use during each treatment. In some cases, it is obvious, such as using darker tint on a naturally darker complexion to achieve results. But in other cases, it may not be so easy to choose appropriate products for a treatment without client information. For example, a clients’ health and medication details are important to know when assessing client suitability for treatment. The client may be a survivor of cancer who requires an eyebrow tint after chemotherapy, it would be essential for the therapist to know of current medications that can effect contra-indications such as skin sensitivity. During the consultation, the therapist should discuss the products to be used, the effect of those products, and the probable outcome of using the product. The more informed a therapist can make the client, the more confident the client will be with the advice and professional judgement, that the therapist has to offer. Eliminating any unrealistic expectations that the client may have.
Areas of skin requiring special attention
When writing a UK dissertation assignment pro papers masters thesis writing – creating a treatment plan for a client, there are areas of the face that require special attention. As lash and brow treatments focus on the sensitive eye area, you need to take precautions when working in this area. The skin is very delicate in this area and can be easily removed or burnt, leaving the client with marks on the skin that should not be there.
Conditions in the eye area that require special attention include:
swelling or bruises
pustules
very dry or flaky patches of skin
Eyebrow Shape
Consultations offer the therapist the opportunity to assess the area to be treated and explain, in detail, the benefits of a suggested treatment, and how the procedure is performed. If the eyebrow shaping is the treatment required, then eyebrow shape should be assessed. Eyebrow shaping should enhance and accentuate the eyes and will vary depending on face shape. It is the therapists job to make sure the client has realistic expectations of the eyebrow shaping procedure.
Skin Sensitivity
During the consultation the therapist should conduct a skin sensitivity patch test and any other testing they feel is necessary. If doing an eyelash tint for example, the tint should be tested on the clients’ skin 24 hours before the procedure to check for any adverse reactions. This can be done by applying a small amount of the tint to an area of soft skin, such as behind the ear, or on the inside of the forearm. The client will then come back 24 hours later and the therapist can see the results and if appropriate go ahead with the treatment. If there are any adverse reactions, then the therapist should record these on the clients’ treatment plan immediately and recommend the client forgo that particular treatment. Perhaps suggesting an alternative treatment if available.
Follow-up Procedures
The consultation is also the time to discuss the costs involved, and the frequency of treatments that is required to achieve certain results, and in maintaining those results. In some cases, follow up procedures are inevitable and essential in maintaining the look desired by the client. Eyebrow waxing/threading, eyebrow tinting and eyelash tinting are all semi-permanent in nature so will require regular up-keep to maintain the effect.
It is important for the therapist to be sincere and professional. They must use appropriate manner and communication skills to make the consultation process successful. When assessing client needs, the therapist should listen to the client carefully, being sure to clarify any areas of doubt or concern that the therapist has. It is vital that the therapist walks away from the consultation with a clear and specific idea of what the client wants and how they are going to achieve it. In situations like this, no one wants surprises. The therapist must explain to the client, the treatment requirements i.e. state of undress. Removal of watches and jewellery and appropriate position on the treatment table. Ineffective positioning can lead client discomfort and poor treatment results and risk of injury to client and therapist.
The main aims of the consultation are to:
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Establish rapport with the client.
Discuss client needs and requirements.
Ensure that there are no contra-indications for treatment.
Discuss and agree on realistic treatment options.
Gain client consent for treatments
Answer queries the client may have.
Suggest appropriate treatments and products for future or at home care.

1.2 Confirm lash or brow requirements with client

Client Requirements
An essential part of providing a professional service to your clients is to identify why they want the treatment so that you can then provide accurate advice and
recommendations for a
treatment to meet the needs the client has identified. The client may decide on a particular treatment for various reasons, which could include the following:
special occasion — function, ball or party, holidays
mascara irritates their eyes
to frame the face
to enhance the eyes
eyelashes and eyebrows are too light
eyebrows are too thick and bushy
so they do not have to apply mascara
so they are able to swim without wearing makeup.
Asking your client to describe exactly what they want shows the client that their needs are important and that they will receive the best possible service from you. To collect information about your client’s needs, you will need to ask open questions and actively listen to the client’s needs. Refer to our guide Provide Salon Services to Clients for information on strategies for effective questioning and listening skills to use with your clients.
Identifying your client’s characteristics
Before beginning a lash and/or brow treatment, you must accurately identify the client’s personal characteristics, as this information will affect the type of treatment you recommend and the end result. Accurately identifying a client’s characteristics will assist you to recommend an appropriate treatment to your client. Each client has individual characteristics and these all need to be taken into consideration before the treatment begins. What may be correct for one client could have drastic results for another.
The client’s characteristics will affect the treatment in many ways, including:
the best way to shape the eyebrows
what type of wax to use
what colour tint to apply
how long to leave the tint on the hair?
the degree of difficulty of the treatment.

The table below describes some client characteristics and how they can affect the lash and brow treatment you recommend.
Figure 1: Characteristics and Effects
Characteristics Effects on treatment
Face Shape This will affect the way the eyebrows are shaped. For example, very thin eyebrows would not be appropriate for a client with a large oval face.
Eye Shape The size, shape and width of the eyes need to be considered in order to complement the client’s other natural characteristics.
Skin sensitivity If a client has very sensitive skin, extra care should be taken with product choice. The wax should also be cooler than normal.
Skin tone If, for example, the client has naturally very pale skin, harsh, black eyebrows and lashes may look false and severe.
Hair colour Tints that complement the client’s natural hair colour will give a more natural effect.
Texture of eyebrow hair
If the texture of the eyebrow hair is very fine, you may need to leave the tint on for a little longer.
If the texture is thick, the lashes may be more porous and take to the tint more quickly.
Characteristics Effects on treatment
Curly eyebrows These will have to be brushed into line and sometimes even trimmed if they are too long and out of place.
Length of eyelashes
If the client has long eyelashes, you will need to make sure that they keep their eyes shut during
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The above characteristics or any combination of them, will determine the type of treatment suitable for different clients.
For the eyelashes and eyebrows, select a colour that complements the client’s hair and skin colours, their age and usual eye makeup. Always discuss the choice of colour carefully with your clients to help you determine their preference. There are several questions you could ask to help you in your selection of a suitable treatment.
What effect are you trying to achieve?
What colour mascara do you normally wear?
How dark would you like your eyelashes/eyebrows?
Do you normally wear eyebrow pencil? What colour?

Recording client characteristics
The best way to record your client’s characteristics is by using a client card. This is a card designed by your workplace to record the details of the client and the treatments she or he receives at your salon. Client cards may appear different across workplaces but they contain similar information. An example of a client card is provided below.
Figure 2: Example of client record card
Client record card
Client Name
Address
Postcode Date of birth
Home phone Work phone
Email Mobile phone
Special comments or requests
Date Operator Treatment/comment Price
29/12/XX Emia Eye-lash tint $25.00

Perform a patch test according to manufacturer instructions and identify skin reactions.

What is a Patch Test?
Clients will normally select lash and brow tinting to enhance their general appearance, define or correct brow shapes and emphasise the lashes with intensified colour. The function of the hair of the eyelashes and eyebrows is to protect the eyes from moisture and dust. The lashes and brows also give definition to the eye and enhance appearance. Some clients with fair lashes and brows feel that without the use of cosmetics their eyes lack this definition and detract from their appearance. Tinting the length of the lash or brow makes it appear longer and bolder, yet the effect created looks natural. For this reason, the convenience of permanent colour makes tinting a very popular and profitable salon treatment.
Because tinting involves the use of chemicals, it will be necessary to carry out patch tests before you perform any tinting procedures. A patch test is a procedure where the operator applies a very small amount of the chemical product they will be using during the treatment to their client to see if they will react to it. Clients should undergo a patch test before a permanent tinting treatment to the eyelashes or eyebrows or eyelash perming.
When to do a patch test
It is normally recommended that a patch test be performed at least 24 hours prior to the treatment. Some clients are sensitive to different products and produce an allergic reaction immediately on contact with it, while in others the allergic reaction may be delayed.
Consumers who undergo skin testing should know that anaphylaxis can occur anytime. So if any of the following symptoms are experienced, a physician consultation is recommended immediately:
Low grade Fever
Light-headedness or dizziness
Wheezing or Shortness of breath
Extensive skin rash
Swelling of face, lips or mouth
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Difficulty swallowing or speaking

Contraindications
Even though skin testing may sound like a benign procedure it does have some risks which include swollen red bumps (hives) that may occur after the test. The hives usually disappear in a few hours after the test. In rare cases they can persist for a day or two. These hives may be itchy and are best treated by applying an over the counter hydrocortisone cream. In very rare cases one may develop a full blown allergic reaction. When you perform a skin test you should always have procedures available in case an anaphylaxis reaction occurs. This is the main reason why consumers should not get skin testing performed at corner stores or by people who have no medical training.
Skin testing can be done on individuals of all ages. However, there are times when a skin test should not be done. Individuals who take medications for depression, gastric acidity or anti histamines should not undergo this test. In such cases, stopping the medications for a skin test may not be worthwhile as one may develop symptoms from the untreated medical disorders. Individuals who have severe, generalized skin disease or an acute skin infection should not undergo skin testing. Research Paper Writing Service: Professional Help in Research Projects for Students – One needs uninvolved skin for testing.
There are some individuals who are highly sensitive to even the smallest amount of allergen and in such scenarios, allergic testing is not recommended. Whenever the chances of an anaphylactic shock are high, the test is best avoided.
Patch test procedure
Apply a small quantity of the tinting product with a cotton wool bud in an area immediately behind the ear or on the inside of the arm. Apply the product by either painting or rubbing it on to the skin over an area of about the size of a five cent coin.
Figure 4:

Figure 5:
Leave the product on for at least ten minutes so that it will have an effect. Two responses to the patch test are possible — positive or negative.
A positive result is recognised by irritation, swelling or inflammation of the skin. If this occurs, do not proceed with the treatment. Wash the product off immediately and apply a soothing antiseptic cream to calm the skin. Once the offending tint is removed, the irritation normally disappears.
A negative result produces no skin reaction — in this case you may proceed with the treatment.
1.4 Identify contraindications to service, and refer client to appropriate professional, as required.
Contra-indications
Contraindications may include:
bacterial, viral or fungal infections
acne or concurrent treatment with acne medication
impetigo
warts
lice
scabies
rashes
sensitive eyes
sunburn
scar tissue and lesions
Before recommending a lash and/or brow treatment, you must identify any contra-indications to lash and brow treatments your client shows. Contra- indications are conditions that prevent you from performing a treatment or for which you must take certain precautions or modifications to treatments. Below is a list of the contra-indications for lash and brow treatments.
Figure 3: Contra-indications
Contra-indication Description of contra-indications
Any history of sensitivity or allergy to eye makeup This will indicate that the client will most likely react to the products that will be used.
Any infectious skin If a client has a skin condition in the area to
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conditions
be treated, you will not be able to perform the treatment because the condition could spread to other clients or you, or the condition could be aggravated by the treatment. You should suggest that they see a doctor.
Conjunctivitis
This is a highly contagious eye infection. The client would have sore red eyes and generally would not come into the salon if they knew they had it.
Eczema in the brow or lash hairs
Eczema is an itchy inflammatory disease and the increased skin proliferation (shedding) seen in eczema and dermatitis leaves the skin exposed and open to bacterial invasion. Reaction and swelling could result.
Contra-indication Description of contra-indications
Red, sore eyelids
Using chemical products on the eyes or wax could irritate this even more.
Styes
This is like a small boil on the edge of the eyelid and is very painful. You should recommend that the client comes back when it has gone
Sunburn or windburn If a client has sunburn or windburn to the eye area, this will prevent all lash and brow treatment because the skin will be too sensitive for treatment.
Skin irritation
Skin irritation from any source which affects the area is a contra-indication at that time.
Contra-indication Description of contra-indications
Cuts and abrasions
Avoid working in the area and do not wax over the area.
Psoriasis in the eye area
This is a common chronic skin condition characterised by scaly patches. Avoid applying product to this area.
When should you make recommendations?
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Page 17 of 70Appropriate professional may include:
medical practitioner
complementary therapist
Medical Practitioner
For the safety of your client and yourself, it is important to acknowledge any conditions in the client, that you feel need further attention by a medical professional. With some medical conditions of the skin there is a risk of transfer if the condition is in its contagious stage. There can also be certain conditions such as shingles or chicken pox that have dangerous repercussions for pregnant women if they are exposed to the virus. As a therapist, if you are unsure of what a certain condition is, then using discretion; you may advise the client to seek the advice of an appropriate professional. Under no circumstances is it acceptable for a beauty therapist to diagnose a medical condition. Depending on the condition, there are many medical practitioners you can recommend your client to see. Appropriate medical professionals may include:
General Practice Doctors
Dermatologists
Physiotherapists
Ophthalmologist

Complementary Therapist
You will have clients who prefer to use the services of complementary therapists. It is beneficial to make yourself familiar with reputable businesses and therapists offering these services so that you can confidently recommend your clients to such providers if need be. Appropriate complimentary therapists may include but are not limited to:
Naturopaths
Homeopaths
Acupuncturist
Masseuse

1.5 Explain service sequence and factors that may restrict treatment.

Service Sequence
When a client requests more than one treatment in one allocated appointment, there is an order or sequence in which the services are provided, which the therapist must adhere to. It is the therapists job to inform the client of the sequence in which they are going to perform treatments, and administer products, within those treatments. For example, if the client requires an eyebrow wax and tint, the tint will always be done first, before the waxing. If done the other way round, you will be applying tint into open pores and this may result in irritation of the area. There are other treatments that require a waiting period after application before any other treatments can be provided.
Such as, the products used in a spray tans require a 24 hour waiting period after tan is applied, to set and dry. Manufacturers also advise to wait the 24 hours before any other types of tints are applied. This is due to the risk of a reaction between the two tints. In the case of an eyebrow tint, it could result in a client with green eyebrows. Therefore, the client would have to make two appointments, the first for the spray tan, and return the day after to have her eyebrows tinted and waxed.
Factors that may restrict Treatment
There are many factors that can restrict the provision of a treatment. Most restrictions are a health and safety precaution, although they may be as simple as the availability of a particular product. As a therapist you have a duty of care to inform your client of these factors and make provisions for the client to have the treatment performed at a later date. Each product used within a salon will come with manufacturer’s instructions for application and will issue warnings If they are known to have adverse reactions when used in conjunction with other products or activities. A therapist must always read and comply with these instructions.
Factors that may restrict treatment include
Pregnancy
Reaction to skin test
Waiting period after other treatments
Previous adverse reactions
Time scales
Availability and suitability of products
Known contra-indications

1.6 Confirm revised treatment plan, record updates and obtain client consent.
Confirm Revised Treatment Plan
The treatment plan should be in agreement with both the therapist and the client, it should state clearly the benefits and probable outcomes. The client’s expectations of the treatment must be realistic and if this is not the case you may find you have to revise your treatment plan in order to obtain
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Page 19 of 70client consent. If for example you have had to inform your client about a restriction to service due to a waiting period after a previous treatment, your revised treatment plan will have to reflect that. Once you have informed your client of any changes to the treatment plan, or recommended an alternate treatment for the client, you will have to discuss this further with them. You will then be required to gain the consent before continuing with the procedure
Client Consent
Gaining client consent is extremely important, particularly when considering appearance altering procedures. You may already have a code of ethics and practice policy displayed in your salon, if not it is advised to display one, in clear view for your customers to have access to. There are also particular treatments or certain conditions that will require a signed consent before a treatment is provided. Such as any procedure that could possibly cause damage or permanent alteration of the skin or body. It is important to keep your clients informed about all the procedures that are recommended to them, as a result there is always transparency in your actions and no reason for your client to doubt your professional judgement. As a therapist you have health and safety standards you adhere to for the benefit and safety of your client which reduces the chance of injury, infection, or adverse reactions. The client consent forms are in place so that there is no risk of your client taking legal action after a particular procedure if they are not satisfied with the results. Which will be avoided if your client is kept informed. It is common practice and convenient to provide a client consent form along with a new client form during your initial consultation with your client.
If your salon has a company website, then it is an option to have these forms available on the site for the client to fill out and bring along to the initial consultation appointment. Figure 4: Example of Client Consent letter

Record Updates
Client record cards will have to updated regularly. This can be done at time of payment or during treatment such as, while your client is waiting their tint to develop. It is important to be aware that this may be your client’s five minutes of peace, and they may enjoy the relaxation time during a treatment. So it is imperative that you always get permission from your client to discuss this with them, while they are laying there with their eyes closed. Your discussion could focus around topics such as:
Aftercare
Product use
At home care
Personal details
Health record
Client satisfaction
It is beneficial practice to record your client’s opinion of the treatment to help you with their next treatment, as well as any notes you would like to
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Page 21 of 70make for yourself. Record updates should be made immediately and efficiently, if you have a busy schedule, you don’t want to be running late for your next client as a result of paperwork. 2. Prepare for lash and brow service.
Prepare treatment area, equipment and self.
Prepare client and select products.
2.3Use energy, water and other resources efficiently during preparation and subsequent service process
2.1 Prepare treatment area, equipment and self.

Now that you have assessed your client’s needs and characteristics, you will need to prepare your treatment area, equipment and yourself. The cleaning and maintaining of equipment and treatment areas will have to be done according to specific
hygiene standards. The government will have industry specific requirements available for each state and it is vital that you access these to ensure that your hygiene standards within the salon are sufficient. Once you have established a cleaning, disinfection, and disposal schedule display it in each room of the salon as well as by the cleaning station/area. Cleaning needs to be done on a regular basis and even after and between each treatment for certain equipment, such as foot spas.
There may be variances between standards and procedures required in each State or Territory, and it is your job to make yourself familiar with the requirements of the State you are practicing in. The current legislation administered by Queensland Health consists of Health Act 1937; and Health Regulation 1996.
Occupational health and safety legislation
Occupational health and safety (OH&S) is an integral component of the
beauty industry. Clients demand and expect an acceptable level of health and hygiene in salons and employers have the responsibility for the welfare of their staff in relation to OH&S issues in the workplace.
In Australia all workplaces must comply with the relevant OH&S legislation and recommendations. Therefore, it is important that you identify and access OH&S legislation and regulations that are relevant to your State or Territory. Good safety practices also include learning and using the systems, (that is, the policies and procedures) a salon follows to ensure the health and safety of its employees, clients and others.
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Page 23 of 70The Public Health (Infection Control for Personal Appearance Services) Act 2012
The Public Health (Infection Control for Personal Appearance Services) Act 2012 categorises beauty therapy, with the exception of beauty tattooing, as a non-higher risk personal appearance service and therefore does not generally require a licence from Council. Some Councils may require licensing or permits of non-higher risk services under a Local Law. Penalties may apply for breaches of Local Law in these areas so it always best to check what is required in your state and area. Regardless of this fact, it is still your obligation as a therapist to take all reasonable precautions and care to minimise risk of infection to clients.
Preparing Equipment
The Act states the following:
Structural items required for all beauty therapists include:
suitable hand washing facilities
suitable equipment washing facilities
floors, walls, ceilings, benches and cupboard surfaces finished in materials suitable to enable easy cleaning
adequate vermin-proof cupboards for clean linen and clothing
adequate waste receptacles
All equipment must be kept clean at all times. It is important that you refer to the Infection Control Write My Essay Today: No1 Essay Writing Service AU for Your Academic Papers – Guidelines for Personal Appearance Services 2004, Write My Essay Today: No1 Essay Writing Service AU for Your Academic Papers – Guideline 1.6 for a complete guide to correct sterilisation procedures.
It Is encouraged practice to apply materials to a client using single-use equipment or equipment that has been effectively cleaned, disinfected or sterilised. Wax is the only product where an exception is made in the case of application of materials to a client if it has been applied to another person.
To avoid Cross Contamination:
Use a single-use applicator or dispensing sufficient material from original container into another clean container (to be used only on one client).
Do not apply cosmetic testers directly to the face or mouth.
Before using on another client, clean and sterilise instruments (e.g. razors, manicure instruments) that do not normally penetrate the skin but which may have been contaminated with blood and body substances.
Preparing Treatment Area
The area for treatment and service within every beauty salon should be clean, tidy, hygienic, and inviting. Whether you are doing an eyebrow wax, tint, or applying false eyelashes; your room will have to be prepared to meet your needs. It is bad practice to stop a treatment in order to fetch equipment or products that you need. This can make the treatment unpleasant for the client and is unprofessional. It is also recommended that you read over the clients’ record card before the treatment and make note of anything you may need to prepare for or consider. The room that you will be providing the treatment in should have adequate lighting and be quiet, with the exception of some soft relaxation music playing. Do My Assignment For Me UK: Class Assignment Help Services Best Essay Writing Experts – Another factor to consider is the ventilation and temperature. Some treatments require products with chemical ingredients, such as tints, and appropriate ventilation is important for yourself and your client. Remember that your client has come from outside and may be dresses according to the weather outdoors so it is advised that you have set the temperature with client comfortability in mind. Cool in summer, warmer in winter. Your clients will be lying motionless for a minimum of 10 minutes, and if they have arrived in a summer dress may feel cold by the end of the treatment. Always ask your client if they are comfortable, and offer them a clean towel
or light cover to drape over their body.
The treatment bed should always be fitted with a fitted bottom sheet and a pillow with a covering of disposable bed roll. A soft covering or towel should cover the fitted bottom sheet and provide the barrier between your client and the fitted sheet. Adding this layer contributes to comfort and protects the fitted sheet underneath. Therefore, if soiled, it is easy to remove and replace; and eliminates
the need to make up a whole new bed which can be time consuming between clients. It is aesthetically appealing and comforting to also offer a cover folded at the end of the bed for the client to cover themselves if needed.
Setting up the treatment area: a checklist
The client’s record card and a pen should be on the trolley ready for the consultation.
Clean towels should be folded nearby, either on a stool, in a pigeon hole, or at the end of the bed.
The treatment bed should be made up and prepared with appropriate bedding and covered with bed roll.
The trolley tops and work surfaces should be disinfected and covered with disposable bed roll.
The products to be used during the treatment should be laid out on the trolley top and be readily accessible and prepared.
The tools to be used during the treatment should be sterilised and then placed on the trolley top in a jar filled with antiseptic.
There should be enough cotton wool and tissues on the trolley to complete the whole treatment.
Regular laundering of your bedding, cleaning and disinfecting your benchtops and work area surfaces are an important aspect of your service. It is a requirement of work health and safety that you must uphold a high standard of cleanliness and hygiene within your salon. Any salon is subject to inspection by the council environmental health officers, and penalties apply to those that don’t adhere to the requirements.
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Page 25 of 70Personal Appearance
As well as the guidelines that have been specified for your equipment, there are also guidelines centered toward your appearance and presentation. It is crucial to present as neat, tidy, clean and professional at all times. Appearance is your business, and you are your own best
advertisement. Most salons will provide a uniform for you to wear whilst at work, it will be your responsibility to maintain and launder the uniform. You will also have to replace the uniform if it becomes damaged or worn in appearance. It may be the case that you are supplied with a laundry allowance as part of your wage to help cover the cost, but not always. You will be required to present with a clean and ironed uniform to every shift, so take care when wearing it as some products are hard to remove. It is the practice of some salons to provide an apron to wear whilst performing treatments to protect the uniforms. For hygiene reasons within a salon it is imperative that salon shoes are spotlessly clean. If possible, wear a separate pair of shoes to and from work and change into your work/salon shoes on arrival. That way, they will stay clean and tidy for work
This is one of the only jobs where clients will judge your professional ability on your appearance so it is important to always put your best foot forward. You must always have a groomed appearance when you are representing your salon. Some salons will have a procedure in place in regards to personal appearance. They may specify exactly how they would like you to wear your hair, such as in a neat bun at all times. This may differ from salon to salon, but there are some essential basic rules to appearance that you should take into account such as:
Hair must be clean, neatly tied back or pulled off the face
Light day make-up will be sufficient, nothing overdone or outrageous.
Fingernails must be kept short, clean and neat. You don’t want to risk poking a client in the eye with a long finger nail, or scratching their face while performing a treatment.
Hands must be kept clean at all times and hand washing is encouraged.
If you are a smoker, hand washing may not be enough to eliminate the smell of cigarettes on your hands. As a therapist you work very closely to your clients and have your hands on their faces. It is advised that while at work you don’t smoke. If you must, then it is essential that there be absolutely no trace of smell on your hands clothes, breath, and in your hair.
Personal hygiene is another important factor in how you present within the salon. Always make time to shower before you start a shift. Body odour is unavoidable, so ensure you wear a clean uniform every day and apply a mild smelling deodorant that will keep you fresh and dry, before and during work if you need to.
Remember you are in the job of beauty, be your own best advertisement.
2.2 Prepare client and select products.

Before the commencement of any treatment there are a few simple procedures that you need to do to prepare your client.
Preparations may include:
Instructions for clients before treatment begins
Make-up removal
Positioning on the treatment bed
Client Instructions
Before treatment starts you will need to advise your client of a few simple instructions.
The treatment will take approximately 30 minutes in total. If you are tinting eyebrows, or eye lashes, the client will have to have their eyes gently closed continuously for about 10 to 15 minutes.
Remove any contact lenses if wearing them, before treatment starts.
Positioning your client
After you have completed the consultation and gained client consent you are now ready to begin treatment. And although you are ready, there are a few first steps that you will need to take to prepare your client. Once you have entered the room with your client you will instruct them on how to position themselves on the treatment bed. Such as what end should their head be at, and if they should be face up or down. Once they are lying down, face up you can gently place a small towel over their chest to protect their clothing. It is useful to place a headband on your client to keep their hair away from their face, especially if they have a fringe. The headband should be kept on your trolley with your other equipment.
Make-up removal
Next, using a light cleansing product and a cotton wool pad you can remove any make up they may be wearing. Tint and wax will not adhere to surfaces if there is an oily residue so it is vital to the success of your treatment that your clients skin be thoroughly clean, dry, and free of oily residues.
If you are to wax the eyebrows, it is beneficial to lightly powder the area to absorb any excess oil that may have been missed.

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Page 27 of 70and bottom lids to prevent dye staining the skin. This is done with a disposable cotton tip and a single portion of petroleum jelly dispensed into a small container. Once you have applied the jelly, you can gently apply cotton pads to the underneath of the eyes.
Product Selection
Products may include:
wax
hot
strip
bleaching agents
dyes.
It is during the client consultation that you will be informed of what your client is after and the look they are trying to achieve. Once you, and your client have discussed and agreed on a treatment option, it is time to pick the best products suited for the job. For example, if your client is fair, they may only want a lighter tint used in their eyebrows. But the darkest tint available for their lashes to help highlight them. It is very important to follow the manufacturer’s instructions when mixing and applying tints to avoid damage or injury to the client or yourself. You should be aware of the precise instructions of all the products you use.
There will be a number of products that you can choose from, so it is important that your client consultation is thorough in gathering the information needed to make recommendations, based on your client’s needs. Different salons will stock different brands and products, it is important to be familiar with a range of products and how to use them. It will depend on the client as to what products you choose.
Waxing
Wax Strips
Small wax strips gently remove hair from the brow line for a more polished look. This method does not use heated wax; the wax strips are cold. The strip is gently pressed onto the area of the eyebrow where you are wanting to remove the hair. Very quickly and carefully the strip is pulled off in the
opposite direction to hair growth. After you are finished you may use
tweezers to catch any stray hairs and shape the eyebrows further.
Hot Wax
Using wax that has been heated in a wax pot, and a single use applicator; wax is applied to the area of the eyebrow where you want to remove the hair. Gently press it onto the skin. Quickly and
carefully the wax is pulled in the opposite direction to hair growth. Tweezers may be used to finish shaping the brow.
Tweezing or Plucking
Tweezers are used to pluck the hair from the brows. Once they are shaped, a brush is used to gently brush them in line.
Threading
In threading, a thin (cotton or polyester) thread is doubled, then twisted. It is then rolled over areas of unwanted hair, plucking the hair at the follicle level. Unlike tweezing, where single hairs are pulled out one at a time, threading can remove short lines of hair.
Tinting
Because the skin around the eye area is very thin and sensitive, dyes designed for permanently tinting the hair in this area have been specially formulated to avoid any eye or tissue reactions. Therefore, you should only
use those dye products that have been specifically designed for this purpose. The application of any other dye materials in this area is dangerous, and may even lead to blindness.
Permanent tints are available in different forms, including gel, liquid and cream tints. The most popular and acceptable permanent tinting product is the cream tint because it is thicker than the liquid or jelly tint and does not run into
the eyes. This makes it easier to control during mixing, application and removal. Liquid tints are prone to seeping and are not as effective as creams or gels.
Colours available for tinting are black, blue black, brown, light brown, graphite, grey, blue, light blue, red and green. If the shade of tint that you want to produce is not available, you can mix the tints together to achieve the desired results.
Because the aim of eyelash tinting is to highlight and lengthen the eyelashes, the most common colour used is blue black. Blue Black is the darkest colour available, and will achieve the most prominent look. If the client wants a subtler look, you can use the lighter shades that are available.
When selecting and using permanent tint for a client that has white hair, the hair can be very resistant to the tint colour. In this situation you should leave the tint on longer then the recommended time and keep tinting the

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When choosing the right eyebrow tints to use, many factors are normally taken into account. This is to ensure you go for what will compliment your other facial features and hair colour. Of course, these tints come
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Page 29 of 70in many colours and you will get virtually any colour you need.
When choosing eye brow tint, you need to go for a colour that is slightly subtle than the colour shade of your hair. If you are dying a colour that is closer to original eye brow colours, go for aa colour that is one shade lighter tint.
People with darker hair should choose darker eyebrow tints while those with lighter hair go for lighter shades. If you choose a wrong tinting colour, your looks might be ruined. Blonde-haired women are discouraged from using very black brow tints, as this will create a sharp contrast.
Eyelash Perm
Lashes are treated with a perm solution which is then followed by the neutralizer and sometimes depending on which system you use will have a nourishing oil as the last step to recondition and strengthen the lashes. Each being left on for about ten to fifteen minutes. Apart from brand variation, the solutions used are consistent.
Brow Bleaching
If you have dyed your hair a lighter colour, but still have very dark eyebrows, it’s likely you’ll also want to bleach your eyebrows. There are different brands of bleaching paste for eyebrows. The product is very mild, in fact it is very similar to the bleach used on the hair of your upper
lip and face. Recently the bleached eyebrow look has become popular in the world of fashion, but is yet to be common practice within the general public.
Safe Handling of Products
All products should be used in a responsible and safe fashion, it is important to make yourself familiar with a range of products and how they are used and stored. Each product will come with a Material Safety Data Sheet which details the ingredients of the product and grades the product as non-hazardous or otherwise. A Safety Data Sheet (SDS), previously called a Material Safety Data Sheet (MSDS), is a document that provides information on the properties of hazardous chemicals and how they affect health and safety in the workplace. For example, an SDS includes information on:
the identity of the chemical,
health and physicochemical hazards,
safe handling and storage procedures,
emergency procedures, and
disposal considerations.
The SDS should always be referred to when assessing risks in the workplace. The SDS should be used as a reference, if there is a case of a suspected allergic reaction or sensitivity.
When a salon gets a new product range it is recommended that the staff complete product training before the new product is used on clients. This is usually offered by the representative of the company selling the products, either at your cost or theirs.
2.3 Use energy, water and other resources efficiently during preparation and subsequent service process.

Your salon will have certain workplace policies and procedures in place in relation to the efficient use of energy, water, and other resources during preparation and subsequent service processes.
Workplace policies and procedures may include:
health and hygiene
environmental protection practices, such as:
waste minimisation
recycling
reuse
energy efficiency, e.g. electricity saving devices and practices
waste disposal
resource management
water efficiency
workplace time frame allocated for service
Health and Hygiene
Beauty salons offer a range of treatments, some are merely topical and considered non-skin penetrating, and therefore carry a low risk of contamination. Skin penetration is defined as any procedure or treatment that intentionally penetrates the skin. This includes but is not limited to the following procedures:
Hair removal (by wax or electrolysis)
Acupuncture
Tattooing
Ear and body piercing
Colonic lavage
Cuticle cutting
Microdermabrasion
These procedures come with strict regulations to monitor health and hygiene implications. Each state will have industry specific public and environmental health guidelines issued by the government, which will detail the specific requirements of waste disposal. For Queensland, these can be accessed on the Queensland Health Government website, detailed in section 2 Write My Essay Today: No1 Essay Writing Service AU for Your Academic Papers – Guideline-Environmental Cleaning and Waste Disposal:
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Environmental Protection Practices
The average salon uses a range of chemicals and consumes important resources such as water and energy. Beauty Salons often have a range of services that can affect the environment in many ways. These may include nail and skin treatments, such as tanning, facials, body wraps, manicures, and make-up applications, as well as many retailing many products. In providing these services, however, many wastes can be generated.
The most notable environmental issues for salons are:
The use of chemical products (dyes, bleaches, solvents)
Air pollution (odours)
Water use and wastewater disposal
Energy use
Solid waste (Paper towels, product containers, other packaging)
In Australia, there is an abundance of beauty salons. Although individual businesses may not discharge substantial amounts of wastes, the main problem is the combined impact of chemical and waste discharges from many businesses. A beauty salons day-to-day decisions regarding wastes can make a large impact on environmental issues. write my research paper owl essayservice uk writings. implementing some basic environmental practices, salons can increase their facilities’ environmental responsibility, and often lower many costs.
Waste Minimisation Did You Know
Waste typically costs companies 4.5% of their turnover!
To ensure that every staff member in the salon is aware of the practice and policies that are in place for waste minimisation, it is good practice to have a Salon Action Plan for waste minimisation. Waste minimisation is the process and the policy of reducing the amount of waste produced by a salon. The practice is also strongly related to efforts to minimise resource and energy use. For the same energy used, usually the fewer materials that are used, the less waste is produced. Cutting waste can be a really effective way to increase your profits and you’ll be benefiting the environment at the same time. There are a range of benefits to businesses who have effective waste management. These include, cost savings, reduced environmental impact, and improved public perception.
Ways to Minimise Waste
Correct use of equipment
Accurate use of products
Economic use of provisions (couch roll, cotton wool, cotton tips)
Efficient use of powered appliances (turn power off when not in use)
Efficient use of lights (keep lights off in rooms not being used)
Maintenance of plumbing (no leaking taps)
Self-awareness (practice being water wise)
Replace paper towels with washable cloth towels
Ask suppliers to reduce packaging where they can, when sending you products
Supply glasses instead of plastic disposable cups at the water fountain
Compost instead of dispose
Use iPads to maintain client databases, rather than paper
Where possible use biodegradable products
Each salon has different wastes and solutions and remember, each waste minimisation strategy is unique. The important part is doing something about it.
Recycling
Do My Assignment For Me UK: Class Assignment Help Services Best Essay Writing Experts – Another way of reducing waste in a salon, is to recycle where you can. Developing opportunities for recycling, reuse, and remanufacturing takes little planning to see results. Some of the strategies you could use involve:
Discuss with your local council or landlord the possibility of installing recycling bins
Or, take recyclable products to a recycling depot once a week
Ask suppliers if they will take back empty product containers and cardboard
Reuse
Where you cannot recycle, look at ways you can reuse:
Where safe, donate your clean empty containers and cardboard to other businesses (craft stores, child care centers, or schools in the area)
Wash and reuse gloves and containers when you can
Provide refillable product containers to clients and offer discounts for refills
Donate used magazines or trade magazines with another business in your area
Energy Efficiency
There are several steps you can take towards making your salon more energy efficient, all with fantastic results. Research Paper Writing Service: Professional Help in Research Projects for Students – One being, the cost benefit. There are now a variety of products offered that will encourage sustainable practice, and with a little research you can reduce your salons carbon footprint considerably. The long term benefits of investing in eco practices and products far outweigh the initial cost and effort involved. Some tips for energy efficiency are:
Practicing good habits; such as turning off appliances when not in use, and keeping lights off unless treatment rooms are in use.
Purchase five star rated water and power efficiency appliances
Install an outdoor washing line to dry towels and limit use of tumble dryer
Install instantaneous gas hot water
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Install a quantum eco hot water system
Install florescent or LED lighting
Ask your energy provider to conduct an energy audit of your salon and provide you with specific suggestions to conserve energy
If possible, invest in solar panels
Monitor the salon climate control
Use energy saving bulbs
Only use the washing machine when full
Do regular energy efficiency audits of your salon to make sure your appliances and equipment such as air conditioning are performing well
Fit your water heaters with timers so they switch off before the salon closes
Insulate your salon roof and pipes to help with climate control

Waste Disposal
With the right tactics in place, waste disposal can be minimized considerably. The council in your local area will have specific waste disposal regulations and a set day that they remove every day, and recyclable waste. If your salon produces biohazardous waste, it is important to contact your local government environmental health officer to discuss the disposal of contaminated wastes and sharps in your local area. The alternative to waste disposal is composting. Composting is a way of utilizing microorganisms to break down and decompose organic matter. The unique benefits of composting include a reduction of waste needlessly going into landfills. The items of waste that can be composted include many items used in a beauty salon. And the compost can be used on either your salon garden, if you are lucky enough to have a backyard area, your home garden, or donated to a local gardening group. Compostable items include:
Nail clippings (unpainted)
Vacuum cleaner dirt
Cotton balls and cotton swabs (without toxic product contamination)
Used paper towels, tissues, and toilet paper rolls
Dead flowers
Shredded paper (magazines are an exception)
Biodegradable compostable towels
As long as you are diligent about the monitoring of harmful chemicals, composting can reduce your waste significantly. To make composting a viable option it is useful to switch to organic, non-toxic, or ecological products where you can. If it is not possible to make the switch with the products that you use in treatments, then it may be possible in the products you use to clean your premises, and for washing hands and dishes. Although, the existence of compostable towels alone makes composting effective.
Resource Management
Managing your beauty salons resources efficiently is key for survival. Beauty is an industry with high levels of competition, and as a result, if you don’t run your salon efficiently you may be forced to shut down. It is one thing to manage your day to day practice and reduce your overheads within your salon. It is another thing all together, to be able to assure a steady, reliable stream of customers to generate income. Therefore, the best way to increase profit margins is resource optimization! This means, optimizing marketing resources (deals, communication channels with clients, new product or service development), finance resources (pricing, cash flow, cost control), human resources (job descriptions, salary and incentive schemes, motivation management), etc.
These days, business owners are finding it increasingly harder to attract new customers through traditional advertising and need to expand their marketing strategy with an online strategy. Customers, when looking for deals, prefer to look and compare online, rather than ringing, or physically shopping around. Time management is a priority for consumers these days. Therefore, you need to have an online presence, and be pro-active in maintaining it. Your online community will be your best way of communicating deals and the services that you have to offer and will be a constant reminder to people that your business exists. There are many different elements you have to look at to achieve a successful online marketing strategy.
Corporate website
The internet has provided a powerful platform for small businesses. But it is not enough to just build a web site these days–you have to build a great one to truly secure viewers and turn them into paying customers. For little or no cost, you can set up a website for your salon. Here you can inform new and existing customers about your salon including your opening hours, contact information, treatments or services and special offers. Maybe even prices. The goal is to inform customers about what you do. The quality of your site is often a measure of the quality of your business, so it is important that your website reflect what you do, and who you are, as a business. There are many options for how to establish a website. The initial step is getting a web address. You can get your web address from a domain host and there is an abundance of suppliers. Some will let you have all the control in how your website is set up, others will give you a template that allows you to add the design features that you want within that template. Or you can pay someone to design the website for you. In this case, be specific about what you want
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Social media marketing
Increasingly one of the most important marketing tools these days. It involves increasing your website’s traffic by using social media sites such as Facebook, Twitter, Google+, LinkedIn, and YouTube. You need to create content that attracts user’s attention and encourages them to share it with their social networks causing a “word of mouth effect”. An effect very much trusted by other consumers as it appears to come from a “trusted” source. Encouraging your customers to write reviews on your salons on websites is also a good marketing tool! Social Media is a channel that if used effectively, will certainly help you keep your customers coming back again and again.
Educating Clients
An effective marketing program is instrumental in selling products and services. Marketing provides a strategy for how goods and services are bought and sold, or exchanged. Most salon and spa owners understand the value of a good marketing program to stimulate business. But it is important for beauticians to realize that marketing is more than a sales technique. It also takes into consideration the needs and wants of the consumer.
To market skin care products and services successfully, you must first recognize that marketing serves both buyers and sellers. Framing market- ing within the context of skin care, we can see that consumers have certain needs and wants when it comes to solving their skin care problems. As businesses looking to satisfy consumers, salons and spas provide certain products and services to help resolve their concerns. The whole concept is based on the idea of an exchange that ultimately benefits both the client and salon owner.
Although marketing seems like a fairly straightforward process, it nev- ertheless requires a thoughtful analysis of the exchange process. Smart business owners spend a great deal of time identifying the benefits and features of the products and services they sell as well as how the consumer benefits from using them. These are important considerations in positioning and pricing their products and services on the market.
Learning as much as possible about what consumers want and value is another important piece of the puzzle. For example, do they want quality skin care at an affordable price, or would they be willing to pay above- average prices to receive treatments that are considered elite or status oriented? Do My Assignment For Me UK: Class Assignment Help Services Best Essay Writing Experts – Another point that is generally important to the consumer is whether or not a service is easily accessible or convenient. The amount of time required to obtain a service may also have a significant impact on whether or not the client ultimately decides to make a purchase. Knowing just what is important to the population you are working with will help you to find the right points to target to achieve success.
Some salons and spas hire freelance marketing consultants or agencies to help them with this process. Although this can seem extravagant, the initial investment can be a great value in the long run, saving the salon owner time and energy that can be directed more productively elsewhere. Professional consultants can be very useful in developing strategic marketing plans, advertising, promotions, and other marketing materials that could ultimately generate tremendous revenue for the salon or spa. However, when seeking professional marketing advice, I you should always look for qualified professionals who have experience in the beauty field. It is also a good idea to request samples of their work and discuss fees up front.
Promotion
Once you have a good understanding of your target market, the question is: What is the best way to promote business? Promotion is aimed at getting the attention of the consumer with the goal of increasing business. Several different methods of promotion can be employed to market products and services, such as advertising, publicity, direct marketing, and sales promotions. Most marketing programs incorporate several of these techniques, mixing them with a variety of media such as; newspapers, magazines, television, and direct mail to create a broad-based campaign.
To determine the best methods of promotion for the salon or spa, it is a good idea to first clarify the main objectives in skin care. Most salons and spas are looking to keep the flow of business steady. This means they must create an ongoing interest in the spa’s regular menu of services and find ways to encourage sales at less productive times, for example during slow seasons, months, or days. It is equally important to drive retail sales, which make up a large percentage of the salon’s revenue. Finally, salons and spas cannot afford to be stagnant. Generating an interest in new treatments and products is always a consideration for those looking to maintain a fresh approach.
Keeping these goals in mind, there are numerous ways to create excitement and increase sales. The following are just a few suggestions that can be applied using a variety of media and techniques.
Use seasonal themes and holidays to promote packages at special prices.
Endorse frequent buyer programs or series savings discounts.
Reward clients who refer new customers with a gift certificate, discount, or free service
Give new customers a reduced rate on their initial treatment.
Utilize anniversary and birthday dates to show your appreciation by giving clients a discount or complimentary service during that month
Add value to an existing treatment. For example, tie product discounts to the purchase of a related skin care treatment or add on to a service.
Limit sales promotions to a certain time frame. For example, a winter escape package may be offered only during the months of January and February.
Introduce new products with trial size samples and a gift certificate toward the client’s first purchase.
Offer discounts or add value to services on slower days
Team up with other professionals to cross-merchandise

Water Efficiency
When it comes to conserving water, small adjustments can have a big impact. It is advisable to check your water bill, and use it to assess any
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Page 37 of 70increase in charges and possibly identify any hidden leaks. Here are some other tips to conserve water within your salon:
Check faucets and pipes for leaks
Check your toilets for leaks
Install water-saving shower heads and low-flow faucet aerators
Insulate your water pipes
Use your dishwasher and clothes washer for only full loads
When washing dishes by hand, don’t leave the water running for rinsing
Install a water wise toilet. Some states even offer a water wise toilet subsidy!
Maintain your appliances
Using compostable towels can decrease your washing by 80%

Workplace Time Frame Allocated for Service
As the saying goes, Time is Money! So use your time wisely. It is important that treatments are received in the given time to ensure client satisfaction. You risk losing a client if a client is kept waiting or finds the treatment time excessive. Establish how long it takes to provide individual services, and only allocate the time needed, when making bookings. Not only does this ensure client satisfaction, but also makes certain expected income targets are met. Some procedures will require quick work to be successful. For example, if you are performing an eyebrow waxing, you must not leave the wax on for longer than 20 seconds after it has been applied to the eyebrow area. Otherwise it will cool down too quickly and become impossible to peel off the skin. All procedures have an optimal timeframe in which they should be performed, and it is important that these are adhered to. It is beneficial to be efficient in everything you do, multitask where possible. If you have a client sitting with tint on their eyelashes for ten minutes, dim the lights and leave them to relax. Then, use that ten minutes to set up the other treatment room for your next client. If you are efficient in how you run your salon and your day to day tasks, you can book more clients and in return increase profits. Preparation is key to running an efficient salon. If there are times where you have no clients, use this time to prepare cotton wool pads for treatments, or replenish stock. This enables you to provide a service in the shortest amount of time, benefiting your client, and your business.
3. Chemically treat eyelashes and eyebrows.
Cleanseeye area to thoroughly remove eye make-up.
Perform chemical treatment procedure according to
manufacturer instructions and treatment plan.
3.3Apply post-treatment product according to manufacturer instructions.
3.1 Cleanse eye area to thoroughly remove eye make-up.

When cleaning the eye area, it is important that you choose a product that is appropriate for your client and the type of make-up they are wearing. If for example, you have a client that needs false eyelashes removed, you may need a different product to the one you would use on a client who is only
wearing mascara. Regardless of how much make up they are wearing you must use a product that is specifically for eye make-up removal. There are many products available, some are oil based and others are water based. But when it comes to water proof mascara oil based is the way to go. This ensures that you will dissolve all of the make-up, especially if your client is wearing heavy eye-liner and eyeshadow as well. Once you have chosen the appropriate product and prepared your client there are some simple steps you can take to thoroughly remove eye make-up while being gentle and careful not to irritate the area.
Step one: Ask your client to close their eyes and keep them closed. Using a cotton wool pad, cut in half and soaked in product, place one half underneath each eye. Soak another cotton wool pad in eye make-up remover and place it over the whole eye area. Repeat on the other side, and leave for a few minutes. This will dissolve any eye make-up and eliminate the need for abrasive rubbing to remove the make-up. Ask the client if they are comfortable and make sure there is no signs of irritation.
Step two: Using your finger-tips, gently press down on the cotton wool pads to ensure the lashes are soaked. It is imperative that you are gentle and never rub the eye area, as this could irritate the eye and the fragile skin around it. Using a downward motion, wipe the eyelid with the cotton wool pad. Never wipe to the side, as this will pull on the skin and could get product in the client’s eyes.
Step three: Ask the client to open their eyes and remove the cotton wool pads from under their eyes. Gently wiping away any make-up residue. Using a cotton wool tip, dipped in product, gently wipe into the roots of the lashes to remove any last traces of mascara and eye liner.
Step four: Using a dry clean cotton wool pad, gently press down on the eyelids to remove any product and leave the eye area dry and clean.
Once you have removed all traces of eye make-up you are ready to perform the chemical treatment required.
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3.2 Perform chemical treatment procedure according to manufacturer instructions and treatment plan.

Chemical treatment procedures may include:
eyelash colouring
eyebrow colouring
Eyelash tint procedure
Prepare damp eye pads with petroleum jelly. To do this, use an applicator/orange stick to get the petroleum jelly out of the container and then use a cotton bud to evenly
and smoothly spread the petroleum jelly over the eye pad. This will ensure that the client’s eyes are protected throughout the procedure.
Mix up the tint (approx. 1.5cm of tint with 10 drops of peroxide) following the manufacturer’s instructions.
Ask your client to look up and apply the petroleum jelly underneath your client’s lower lashes. Be careful not to get any petroleum jelly on the client’s lashes as this will prevent them from tinting.
Apply the eye pads to your client’s eyes – you do this by working behind your client, from the top of the bed. Ask your client to look up slightly and apply the eye pads underneath the lower lashes. Do not push the eye pads up too close to the lower lashes. Be very careful with mature clients when you are applying the pads, as it can be hard to ensure that you have all the lashes on top of the pads.
Now ask your client to close their eyes so you can adjust the eye pads to fit underneath the eye perfectly so that no skin will come into contact with the tint.
Once you have told your client to close their eyes, you must instruct them not to open their eyes until you tell them to do so. This is important because if they open their eyes during the treatment, the tint will enter their eyes and this will be very uncomfortable for them.
Make sure that the eye pads are comfortable for the client – you may have to adjust them slightly if they aren’t comfortable, and you can do this by slowly moving the eye pads down.
Apply petroleum jelly onto the top of the eyelid to protect the skin from the tint.
Apply the tint, first to the lower lashes, making sure all the lashes are completely covered. If your client has short lower lashes, you can ask them to open their eyes while you apply the tint to the lower lashes. Then ask them to close their eyes again.
Now apply the tint to the upper lashes, making sure all lashes are completely covered. Be careful not to push the tint into the inside corner of the eyes as this will cause the eyes to sting.
As you are working ensure that you do not get tint on the client’s skin. If you do, remove it straight away. This is very important, because if it is not removed immediately it will stain the skin.
Cover the eyes with damp cotton wool, once you have completed applying the tint.
Reassure your client that the tint cannot harm their eyes in any way. Ask them to let you know straight away if their eyes sting. If their eyes do begin to sting and it is too uncomfortable for your client, you will have to remove the tint immediately and rinse the eye in cool water. If the eyes are still stinging, rinse the eyes in an eye wash solution.
If your client’s eyes stop stinging after the eye wash solution, reapply the tint if it wasn’t on for the required time and if your client’s eyes are not too sensitive.
Leave the tint on for the required time, usually a minimum of ten minutes. Check the manufacturer’s instructions.
To remove the tint, hold the eye pads and pull them off, sliding them downward towards the ears. Any excess tint should be pushed off the lashes onto the eye pads before removing them. Make sure that the eyelash tint pads go straight into the bin, as the tint will stain any equipment or linen. Ask the client to tilt their head to one side and gently trickle some water over the lashes. The tint should then be gently removed from the eyelashes with damp cotton wool squares until there is no trace of tint on the squares. It is a good idea to place three to four tissues up against the side of the face, under a bowl of water in case the water drips down. This procedure can be replaced by simply using several cotton wool squares dipped in water and wiping eyes from the inside corner out.
Wipe over the client’s eyes and eyebrows with damp cotton wool squares again and offer a tissue to the client to wipe if needed.
Ask your client to open their eyes and, using a damp cotton wool square, gently make sure that all the tint and petroleum jelly is removed from under the eyes. Using a cotton bud make sure that the entire tint is removed from the eyelashes and check that there is no tint on the eyelids.
Check that all the lashes have been tinted as sometimes you can miss some of the lashes. If it is noticeable that you have missed some lashes, you will have to reapply the tint in this area.
If your client’s eyes are sensitive or they are stinging you can rinse their eyes again in clean, cool water or using a professional eye rinse. Your client may also want eye drops to soothe their eyes if they are irritated or red.

Eyebrow tint procedure
Apply petroleum jelly on the skin around the eyebrow, to prevent staining. Be careful not to get any on the brow as this will prevent tinting.
Mix up tint with peroxide to a creamy consistency (ensure you follow the manufacturer’s instructions when mixing the tint),
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Using the applicator, apply the tint to the eyebrow, making sure that all the hairs are completely covered.
Leave the tint on for the required time as specified by the manufacturer’s instructions, generally between forty-five seconds and five minutes, depending on the depth of the colour required. The eyebrows take very quickly to the tint, as they are more porous, so care must be taken when tinting blonde hairs because this will cause a very noticeable change.
Remove the tint using a clean, facial tissue and a damp cotton wool square. Wipe eyebrows over, in the direction of the hair growth, first with the tissue, then with the cotton wool square. Ensure that all the petroleum jelly is removed from the client’s skin. Give the client a hand held mirror to check that he/she is satisfied with the colour of their eyebrows.
Clients should be warned not to panic when they look in the mirror as the eyebrow tinting may look very dark initially but will quickly fade by 25%.
The following is a checklist that will help you remember the most important precautions you need to take when you are applying tints to the eyelashes and/or eyebrows.
Figure 6: Precaution checklist

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3.3 Apply post-treatment product according to manufacturer instructions.

After rinsing the eyes and removing all of the product, apply an eye gel or an eye cream with a massage, around the eye area. During this procedure, recommend to your client when they should have their next eyebrow tint and eyelash tint.
An eyelash tint and eyebrow tint can be repeated every four to six weeks, as the colour
reduces gradually with exposure to sunlight and the natural growth cycle of the hair. Refer to our Candidate guide for Apply Knowledge of Skin Biology to Beauty Treatments for more information on the hair growth cycle and the effects of bleaching on the hair. You should recommend any products that the client may need, especially any eye creams or eye products.
Once the treatment has been completed and both you and the client are satisfied with the results, any relevant comments should be recorded on the client’s record card to assist in planning future treatments.
Once the treatment is completed, the service area and equipment should be cleaned according to health and safety regulations.
4. Shape eyebrows.
4.1Cleanse eyebrows and surrounding area to thoroughly remove make-up.
4.2Test wax temperature, adjust as required and maintain for duration of eyebrow service.
4.3Apply and remove wax using single use applicators to shape eyebrows.
Check wax product is removed from skin.
Use tweezers to finalise eyebrow shape.
4.6Apply aftercare product according to manufacturer instructions.
4.1 Cleanse eyebrows and surrounding area to thoroughly remove make- up.

How and why do you cleanse eyebrows
Before you begin an eyebrow shaping procedure, you must first cleanse the eyebrows and the surrounding area to thoroughly remove make-up. This will ensure that you can see exactly what shape the eyebrows are before, during and after the shaping. It is also done because wax, if you are using it, will not adhere to the skin if there is any oily residue on the skin. So it is an important, yet simple step in your procedure.
Step one: Using a cotton wool pad and a cleansing product, gently wipe the orbital area. If your client has heavy eyebrow pencil on, soak a cotton wool pad in make-up remover, and gently press it onto the eyebrow. Leave the cotton pad resting on the brow for a few minutes to dissolve any make- up. Then gently wipe the eyebrow free of make-up.
Step two: using a clean cotton wool pad, lightly powder the eyebrow area to keep it dry and free of oily residue
4.2 Test wax temperature, adjust as required and maintain for duration of eyebrow service.

Wax is stored in a wax pot, which is a specialized appliance with temperature controls. In the morning, as part of your opening procedure, a new block of wax should be put into the wax pot, and it should be turned on to the highest temperature to melt. Once melted, you can turn your wax pot down to the lowest temperature setting, and it will keep your wax at the correct temperature throughout
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Page 45 of 70the day. It is important to check your wax temperature before any treatment to make sure it is at the correct temperature and adjust it, if it is not. Always follow the manufacturer’s instructions when setting up and using a wax pot.
How to set up a wax pot: Step 1
Fill a wax-warmer pot with hard wax. Set the pot to the highest temperature setting.
Step 2
Allow the wax to melt for up to 45 minutes. Periodically check the temperature of the wax with a heat-proof thermometer. The wax should be between 51 and 71 degrees Celsius for best results. Do not let it get above 71 degrees Celsius; this can cause burns. Set the warmer pot to the lowest heat setting once the wax reaches the desired temperature.
How do I know my wax is the right working temperature?
Wax is at an ideal consistency and temperature when it resembles honey and glides easily over your skin. After heating your wax, and right before you begin your treatment, test it on the inside of your wrist before use. The wax should not be uncomfortably hot on your skin. If it feels too hot, leave it cool for a couple of minutes and test again on your wrist. If wax is not spreading easily and has a stringy texture, it is too cool and will need a bit more heating time. An eyebrow waxing procedure should take no longer than 20 minutes, and 30 minutes for a complete eyebrow shaping. If your wax has been bought to the correct temperature before the treatment, it should not need adjusting. But if you find that your wax has cooled to a temperature that is too low to work with, then turn the temperature up slightly and allow for some extra heating time. Remember to always check the wax, either with a thermometer, or on your wrist, directly before you apply it to your client, to ensure it is at the correct temperature.
4.3 Apply and remove wax using single use applicators to shape eyebrows.

Waxing involves using warm, hot or cold wax and applying it to the treatment area, embedding the hairs in it. When the wax is removed from the area, the hairs are removed at their roots. It takes approximately four weeks for the hairs to grow back again. The working temperature for hot wax is 68° C and the temperature of strip wax is 43 °C.
Deciding on shape
After you have prepared your wax to the correct temperature, and prepared your client, you can apply and remove hot wax using single use applicators to shape eyebrows. There are many different face shapes, and each face shape requires a different shaped brow. Before you start waxing, assess your client’s eyebrows and face shape to determine the best suited eyebrow shape. Remember the aim of eyebrow shaping is to frame the face. There are a few basic rules to remember.
The front brow should align with the upper bridge of your nose
The arch should be three quarters of the way back from the nose bridge
The outer brow should taper off to a point that intersects with an imaginary line drawn from the outer nostril past the outer edge of the eye
You can lift a heavy eye lid with strategic eyebrow shaping! Extending the brow down to the “D” line can drag the lid down and make the eyes look tired. Instead, try feathering the brow upward and out from the arch to just above the outer corner of the eye.

Hair removal method
Once you have determined what shape you want the brows to be, follow steps three (3) to seven (7) to shape the brows.
Step 3.
Dip a wooden spatula into the hot wax. Spread the wax over your skin in the direction opposite the hair
growth. Give the wax a moment to harden slightly, then spread more wax over the first layer in the direction of hair growth. Continue applying wax in this manner until the layer is as least as thick as a nickel, or 1/2 to 1 centimetre thick. If the hair is long, this might not be thick enough. Keep applying wax until the hair is completely covered.
Step 4
Apply some extra wax at the end of the strip. Let it harden slightly, then lift the wax up a bit. This will serve as a tab for pulling the wax strip away from your skin. It’s best to make the tab over skin where you don’t have hair.
Step 5
Let the wax harden just enough so that it’s still soft and pliable. If you let the wax get too hard, it will become brittle and break when you try to remove it.
Step 6
Grasp the wax tab between your thumb and forefinger. In one quick, fluid motion, pull the strip away from skin in the direction opposite hair growth. Press your hand over the waxed area immediately to soothe any pain.
Step 7
Repeat this process for all the hair you want to remove. If any hair remains after waxing, pluck it out with tweezers.
4.4 Check wax product is removed from skin.

Apply wax remover
It is important that you make sure you have removed all the wax product from your client’s skin. Smooth a wax remover over treated skin using clean hands. Wipe the skin with a cotton pad to get rid of any stuck-on wax particles.
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4.5 Use tweezers to finalise eyebrow shape.

Finalise eyebrow shaping
Wax is a very efficient method of removing hair, but sometimes there are a few stray hairs left behind. Using tweezers, you can pluck these stray hairs to finalise the eyebrow shape. Opt for a sharp, slanted style. Unlike pointy versions, they grab tiny strays quickly and won’t pinch your skin along with the hairs. Less is more, you are only defining the already shaped eyebrows. Don not go overboard, and only take the stray hairs, if there are any.
Plucking or tweezing involves using a pair of tweezers to remove the hair. The hair is grasped as close to the surface of the skin as possible and pulled out in the direction that the hair is growing. This method also removes the root of the hair which takes approximately four weeks to grow back.
4.6 Apply aftercare product according to manufacturer instructions.

Apply aftercare product
After you have finished shaping the brows you can apply aftercare product according to manufacturer instructions. A mild aloe lotion is sufficient. Using your clean fingers, spread the aloe lotion over the skin. This will soothe irritated hair follicles.
Aftercare advice
It is also advisable for all clients to avoid the following for at least 24 hours after their treatment:
Touching the area as the pores are open and infection can occur
Sauna, steam room and hot tubs as the pores are open and infection can occur
Exposure to UV lights as hyperpigmentation can occur
Swimming as irritation can occur
Perfumed products
Sunbeds
Applying make-up to the area as the pores are open and infection can occur.

5. Review service and provide post service advice.
Evaluate service with client.
Record outcomes of service on client treatment plan.
5.3Provide aftercare advice and recommend products and future treatments.
5.4 Rebook client for future treatment as required.
5.1 Evaluate service with client.

Created Date: 01
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Page Sequence: PagOnce you have finished a treatment with any client it is important to evaluate the service with the client and ensure the client leaves your salon satisfied. The importance of effective communication and questioning techniques during your consultation
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e 49 of 70with your client is highlighted here. If, once you have completed your consultation with your client, you have fully understood the client’s treatment requirements, then client satisfaction at the end of the treatment should be the result. All information on the client relating to treatment should be recorded on the client’s record card. If there are any details that can improve the service you provide to the client in the future, it is beneficial to record them for future reference. Evaluating your service can be as simple as asking the client if they are satisfied at the end of treatment. Or you could take the more formal approach of providing a client survey to gather information.
Using Client Records
Client records serve a distinct purpose in building the client relationship and should not be confused with the intake questionnaire. Client record keeping refers to a method of taking personal notes that helps the beautician to remember important data and serve client needs better.
Every client wants to feel special. However, the truth is that, unless the beautician has a photographic memory, he or she will have a hard time maintaining a detailed mental account of each client’s history. To establish a caring and nurturing bond with the client, you must find a way to recollect client information easily.
Each salon will have its own method for recording important client data. Some salons may utilize computer technology and others may use a paper file. If the salon you work in does not offer either, it is a good id to create a system of your own. You should always record the client’s:
name
address
telephone number
date of treatment
services performed
products used
Additional information that identifies a client’s particular preferences, what products she or he uses at home, special anniversary dates, and personal anecdotes will also help to develop rapport and assure the client’s comfort during subsequent visits. Smart beauticians will get in the habit of reviewing this information at a convenient time before the client’s visit. This will improve client relations and ultimately increase satisfaction.
Client Retention
Clients are the mainstay of any salon or spa’s existence. To keep clients satisfied and loyal, the beautician must provide quality service and practice effective communication and interpersonal skills
There is currently a great deal of competition in the beauty industry market. This means that the salon owner must work hard to solicit business. After clients walk through the doors of a salon or spa, how comfortable and wel- come they are made to feel will have a great deal to do with whether or not they come back.
The beautician is instrumental in fostering the client relationship, a key factor in client retention. Although many salons employ a variety of marketing efforts to support a steady stream of business, one simple strat- egy supersedes all others in the service industry: personal attention. We live in an impersonal world where consumers are often annoyed by a lack of individual recognition and starved for a personal connection. In fact, many clients may visit spas just to obtain that. Of course, beauticians would be naive to think that clients are uninterested in their professional expertise or the benefit they derive from quality skin care treatments. To satisfy the need for both, beauticians are encouraged to adopt the follow- ing standards.
Continually provide quality service. Once you have won a customer over, it is easy to become complacent. To avoid this common pitfall, beauticians must work hard to maintain their skills and provide ex- cellent service all the time.
Understand what the client wants and provide her or him with it. Never lose sight of the fact that each client has a unique agenda. Always set aside time to update information and address client concerns. This lets clients know you are genuinely interested in understanding and fulfilling their individual skin care needs.
Give each client your personal, undivided attention. Again, everyone wants to feel special. Get in the habit of treating clients as if they are special guests. Be warm, welcoming, and cordial. Offer refreshments and practice proper salon etiquette.
Develop good listening skills. There is no substitute for the genuine re- spect that comes from actively listening to another person. A profes- sional, yet friendly and confidential manner will encourage clients to share their concerns openly. This will enable the beautician to provide a more effective treatment plan.
Provide clients with incentives to rebook appointments. There is no time like the present to address long-term goals. Encouraging clients to book their next appointment is a good way to let them know you are dedicated to improving the condition of their skin. Keeping them in- formed of any special offers or programs that can save them money is also a good way to show that you have their best interests at heart.

5.2 Record outcomes of service on client treatment plan.

What are the outcomes
Recording the outcomes of the service provided on the client treatment plan enables you to assess the outcomes of your treatment, and see if there are any improvements to be made for next time. If your client has any reactions to treatments, or particularly likes a product used, you would list this on the treatment plan. At the next appointment you can check the treatment plan ahead of time, and use this information to
improve your service offered to the client. Information recorded on a client treatment plan may include but is not limited to:
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Products used
Reactions to products
Client preferences to tint colour
Client preference to eyebrow shape
Client likes and dislikes to service
Contra-indications
Client concerns
Therapist concerns
Products sold or recommended to client

5.3 Provide aftercare advice and recommend products and future treatments.
The beautician’s main goal is to provide quality skin care that promotes clean, healthy, beautiful skin. To be effective, he or she must work hard to develop a caring, nurturing relationship that respects and addresses the client’s needs. The treatment you are providing for your client is not limited to the treatment room. Service is not complete without
aftercare advice, and if necessary, a recommendation for products and future treatments. Seen from this perspective, recommending products is more about educating and consulting the client rather than selling. At the very least, a client should leave your salon with the basic knowledge of how to have a simple yet effective daily skin care routine; and the products used to achieve one.
Product recommendations may include:
cleanser
moisturiser

Cleanser
There are many benefits to having a simple skin care routine that can be done on at least a daily basis, if not twice a day. The common recommended schedule is morning, before you apply your daily make-up, and night, before you go to bed. A good skin care routine begins with a facial cleanser. A facial cleanser is a product that is used to remove make- up, dead skin cells, oil, dirt, and other types of pollutants from the skin of the face. This helps to unclog pores and prevent skin conditions such as acne. It also helps your circulation and prepares your skin to properly receive any topical products you use. When done correctly, cleansing is arguably the most important part of a skincare regimen. Cleansing incorrectly consequently can lead to excessive drying, oily skin, or even breakouts. For instance, cleansing your face more than twice a day can strip your skin of natural oils; not cleansing frequently enough can lead to excess build-up and eruptions. It is important to take the time to discuss the importance of cleansing with your client and help them find a product that is appropriate for their skin type.
There are many types of cleanser for the face. It is important to note that it is not recommended to use an ordinary bar of soap on your face. Bar soaps are generally made with harsh detergents that will dry out your skin by stripping it of all the natural oils and can cause tissue damage if used on a long term basis.
Types of Cleansers
Different types of skin, use different types of cleansers
Foaming Skin Cleansers: These are cleansers that lather with water. This is the most popular cleanser. The synthetic detergent soaps react better with hard water. They come as liquid cleansers and soap gels, the advantages, being cleaner dispensers in the bathroom. These cleansers tend to be drying in nature and so people with oily skin will benefit from using them.
Non-Foaming: Dry skin uses a cream cleanser that moisturizes as it cleans. These type of cleansers are usually marketed for those with sensitive or eczema-prone skin. An example would be Cetaphil These are extremely mild cleansers that don not foam and are generally unable to remove makeup and sunscreen. Non-foaming cleansers can be washed off with water or simply wiped off with a cotton wool pad. They can also leave a slight film on your skin. These types of cleansers are good for the morning or for those people with dry skin.
Oily Skin Cleansers: Oily skin use a water-based cleanser or a deep cleaning method designed for oily skin types. These slow down the production of oil. both bar soaps and liquid cleansers have been formulated for this purpose. Many of the soap gels and stronger liquid cleansers are helpful for oily skin. Because the skin on the face, chest and back is oilier than the rest of the body, it may be necessary to use one product on these areas, and a more moisturizing product on the arms, legs, hands and feet. Many of the cleansers which are appropriate for acne-prone skin, would be suitable for oily skin.
Combination Skin Cleansers: A foaming, gel or lotion cleanser with the correct pH balance could be perfect for combination to dry skin types.
Sensitive Skin Cleansers: People with sensitive skin can react easily to fragrance and preservatives, and should avoid mechanical cleansers such as cleansing grains, brushes and loofahs. Most synthetic detergents have the pH balanced favorably for the skin and are well tolerated by sensitive persons. A few liquid cleansers are not irritating, but many interact with the skin because of their additional surfactants. There are many non-irritating cleansers on the market. Products such as Cetaphil and Aveeno lotions, can easily be purchased from most chemists
Acne Cleansers: Acne cleansers are generally used to remove accumulated oil, make-up, sweat, and dirt on the surface of your skin. In doing so, these products generally make it easier for topical acne treatments to be absorbed. However, excessive use of acne cleansers can also lead to irritated dry skin. Most acne patients will only need to cleanse with such products once to twice daily.
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Page 53 of 70Anti-bacterial or Medicated Cleansers: These are medicated cleansers with active ingredients that target a number of ailments. The active ingredient depends on the condition you are treating. For skin prone to blackheads or acne, these products have been helpful. However, for many dermatologists, these products are very drying to the skin and they often contribute to hand and body eczema. Various antibacterial cleansers are available that are of benefit to acne patients, as an alternative.
Moisturiser
In any skin care routine, the step after cleansing, is always moisturising. The purpose of moisturising is to prevent and treat dry skin, protect sensitive skin, and improve skin tone and texture. They increase the skin’s hydration (water content) by reducing evaporation. Once you have identified your client’s skin type you can recommend a moisturiser that will complement the cleanser they are using and get optimal results for their skin. Skin type alone is not the only factor you will have to consider when recommending a moisturiser to your client. Other contributing factors may be, age, ethnicity, hormones, genetics, and environment.
Types of Moisturiser
Different types of skin, use different types of moisturiser.
Oil Free: These are oil free water based formulas. They are usually light lotions that conditions the skin while keeping both hydration and oil levels balanced.
Dry Skin: Moisture is essential for dry skin. Moisturisers for dry skin tend to be heavier, creamy lotions. They are oil rich and can sometimes contain propylene glycol or urea, which help keep skin moist. It is beneficial to use an oil based serum in conjunction with these types of moisturisers to increase the hydration properties of the creams.
Combination Skin: Combination skin requires just that a combination of products to address skin hydration. It is best to stick to a lighter water based moisturiser for everyday use and switch to an oil based cream at the times when your skin is unusually dry.
Sensitive skin: Some moisturisers are made free of fragrance or dyes, and other ingredients that may irritate the skin. These tend to be mild lotions that are either oil or water based.
Daytime: Moisturisers designed for day time use are perfect for under make-up to keep your skin hydrated. They also always contain an SPF to protect your skin from UV rays.
Nighttime: Nighttime moisturisers are usually a thicker, richer, oil based cream to achieve maximum hydration while you sleep.
Skin Care Management Plan
Providing your client with a skin care management plan is beneficial in that it helps your client maintain their skin care routine and in turn lets you know exactly what products they have been using and what works or doesn’t. This makes troubleshooting much easier should a problem arise.
This should be considered a natural part of an effective marketing program that helps client to derive the most benefit from salon treatments. Treatments are expensive and clients want the best results. To help them attain their goals, it is the beautician’s professional duty and responsibility to educate them on proper skin maintenance before they leave the salon or spa. This includes selling products.
Clients come to the salon to solve their skin care concerns because they value and respect the beautician’s professional expertise. They expect the beautician to be able to recommend the right products for their skin type and condition. There are a number of effective products on the market to address client concerns; however, the beautician should never lose sight of the fact that it is his or her knowledge of the best course of treatment for the individual that will increase the benefit to the client.
Beauticians are fortunate in that they are able to work one-to-one with clients. This affords them the opportunity to take a complete history and conduct a thorough analysis of the client’s skin type and conditions. Interfacing directly with the client in this way presents a clear advantage when it comes to recommending products. However, when consulting clients, the beautician must also be sure to communicate his or her recommendations clearly and effectively. The closing consultation is a time to educate clients about their options and listen to their concerns. At times, clients may be overwhelmed by the mention of sophisticated product ingredients and technology. Elaborate explanations may cause further confusion. It is the beautician’s job to motivate and reassure clients and provide them with an individual program that they can adhere to on a daily basis.
Many salons will supply beauticians with a worksheet or prescriptive type memo to summarize product recommendations and explain proper home usage. This is an excellent way to communicate specific directions about when and how to use products. Clients may have questions about whether or not a product is best used in the morning or at night. They may also be confused about whether special treatments should be applied before or after a moisturizer or sun protection. Writing this information down is a convenient way to help clients remember exactly what to do when they get home
Sometimes clients may not be interested in purchasing all of the products the beautician recommends. If this happens, the beautician should not be too assertive. Perhaps the client is happy with his or her current skin care products or would like to ease into a new program gradually as he or she runs out because of the cost. It is always best for the beautician to build the client’s trust first. Once this is established, the client may be more open to modifying his or her home-care program.
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Page 55 of 70Figure 9: Skin Care Management plan
Skin Care Management Program for:
Months 1-3 Months 4-6 Months 7-9 Months 10-12
Date: Date: Date: Date:
Concerns-Conditions Concerns-Conditions Concerns-Conditions Concerns-Conditions
1. 1. 1. 1.
2. 2. 2. 2.
3. 3. 3. 3.
Home regimen Home regimen Home regimen Home regimen
Cleanse Cleanse Cleanse Cleanse
Tone Tone Tone Tone
Correct Correct Correct Correct
Correct Correct Correct Correct
Correct Correct Correct Correct
Moisten Moisten Moisten Moisten
SPF SPF SPF SPF
Detail of in-salon program Detail of in-salon program Detail of in-salon program Detail of in-salon program
1. 1. 1. 1.
2. 2. 2. 2.
3. 3. 3. 3.
4. 4. 4. 4.

Area of concern Areas of concern/ improvement Areas of concern/ improvement Areas of concern/ improvement

Once you have discussed with your client the benefits of a daily skin care routine you can recommend a future treatment program to optomise the benefits obtained by the care and effort they are putting in at home.
Future treatment program may include:
number and frequency of future treatments
alternative treatments
permanent hair removal
Number and Frequency of Future Treatments
Depending on what treatment you are recommending, you will advise your client on the frequency of future visits they will require take to maintain the results. It would be unrealistic for a client to expect no regrowth of hair after just one eyebrow wax treatment. Each brow and lash treatment has a different longevity. Time between treatments will vary depending on the client’s personal traits such as how fast their brows grow. Eyebrow hair has three cycles of growth. For every one hair that you do see, there are two more behind it. It will take two weeks for the first sign of regrowth, and 6-8 weeks before all three cycles are complete.
To ensure you brows are always in shape, go by the following: Shaping: Every 3-4 weeks
Tweezing: Pluck regrowth every 2 or 3 days to keep things tidy/maintain shape.
Threading/Waxing: Every 3-4 weeks Trimming: Once a month
Tinting: Ever 4-6 weeks, depending on how fast your brows grow.
Eyelash tinting treatment will last about four to six weeks. However, you can build upon your tints to keep the look from fading over time. And lash extensions last through a full growth cycle of natural eyelashes, typically six to eight weeks. That said, because each person’s lash growth is somewhat variable, I suggest light lash maintenance every three to four weeks to maintain a full look.
Alternative Treatments
If this regime does not suite your client, they may want to look at alternative treatments. When recommending alternative treatments, it is important that you discuss all available options, the treatment process, and the risks and benefits provided by each option.
Research Paper Writing Service: Professional Help in Research Projects for Students – One of the common reasons that clients will contemplate alternative treatments is the effort needed to maintain the effects of eye lash and brow treatments. It is not always possible for a client to visit a salon every month due to other lifestyle commitments, so they may opt for a more permanent procedure. Research Paper Writing Service: Professional Help in Research Projects for Students – One of those options is permanent hair removal via electrolysis or laser treatment.
Permanent Hair Removal
The two best methods for permanently getting rid of hair, or at least reducing the amount, are electrolysis or laser treatment.
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© ABTA 2023 Page Sequence: Page 57 of 70 Electrolysis: The only method approved by the FDA for permanent hair removal. Each hair follicle has to be individually treated, and approximate times depend on the type of electrolysis used, as some are more advanced than others. For example, one treatment on the eyebrows may take 15- 30 minutes with an experienced technician. Anywhere from 15 – 30 sessions are needed to get the best results. Everyone has their own tolerance to pain. Electrolysis has been likened to a stinging and pricking sensation, and each follicle has to go through it. There are almost no known side effects apart from skin discolouration if the it’s done improperly.
Laser: Not to be confused with eyebrow shaping, eyebrow laser hair reduction hones in on the space between your eyebrows specifically. Laser hair reduction will never get rid of 100% of the hair; it is an FDA approved method for permanent hair reduction. The permanent reduction should be in the range of 40% to 90%. It feels like a rubber band ‘snapping’ against your skin and a heat sensation. Everyone has their own tolerance to pain and discomfort. Coarse, dark hair feels more of the burn. Laser hair removal on the eyebrows can be dangerous if the laser light comes into contact with the eyes. Therefore, you need to wear protective eye shields and keep your eyes closed for the entire treatment to avoid any contact. Scarring, although rare is a possibility. Laser can also stimulate hidden facial hair to grow in women. Facial hair on women is often lighter and finer than on the body, and this hair may not respond as well to the laser because it targets pigment in the hair follicle.
If you have dark skin or light hair, you can’t rely on standard laser hair removal for safety issues or to give you optimal results on your face. A hybrid of laser and radio frequency used for dark skin or light hair may not be available in your area. Electrolysis may then be your only option. But if you have light skin and dark facial hair then you can choose between either option. Laser is the generally the less expensive of the two and requires less time and treatments. Laser might be your better choice if you would be happy with most of the hair being removed, or the hair being finer and lighter. Electrolysis is the better option, if you want the best chance of permanent removal or have a lot of light hair you want treated.
Cycles of hair growth play a major role in your hair removal treatment regimen. Excessive hair growth can be caused by a variety of things, heredity, stress, medication, and hormonal changes. For women puberty, pregnancy and menopause play important parts in determining hair growth. Many researchers say that there can be as many as 2500 hair follicles per square inch but less than 100 hairs will be showing at any given time. For these reasons, during treatment, it is extremely difficult for anyone to predict, not even your doctor, the exact length of time before there is no more growth in the treatment area.
Anagen: This is the “perfect” stage for treatment. The hair is grown and it is visible above the skin and can be treated. There is plenty of water and salt available in the root area for either thermolysis, or galvanic electrolysis. The hair shaft is attached to the papilla, thus enabling the laser to attack the
melanin in the shaft and disable the papilla. This period for facial and body hair can be as long as two to three weeks.
Catagen: The “perfect” stage for treatment has passed. The growth process has reversed itself and the hair is getting ready to shed (this is not the same shedding process as post-laser treatment). The moisture, water and salt have begun to dry up. Follicle destruction by thermolysis, or galvanic electrolysis is almost impossible (hairs can be destroyed in early catagen if the needle is inserted into the follicle to the depth of the root). It is still possible to treat with laser since a follicle treated in the Catagen stage will still produce another hair. This stage is remarkably variable and can be as little as two days.
Telogen: This is the final stage, the “resting” stage. The hair is neither developing nor growing. It cannot be treated during this stage, as it usually is not visible above the skin. For laser treatment the hair shaft is fully detached from the papilla, thus not allowing the laser to attack the melanin in the shaft and disable the papilla. This unpredictable phase can be as short as a few days or as long as a few years.

Hair growth and regrowth
There are basically two types of hair – vellus and terminal. Vellus hairs are tiny, blonde, fine hairs such as those typically covering a baby’s body or the hair that is present on the inside of the forearm. Vellus hair can be very difficult to see. Terminal hair includes all other forms of hair on the body, with a full range of colours, shapes and thickness. Terminal hair can change under varying hormonal conditions of the body. There are two types of terminal hair:
asexual hair – eyebrows, lashes and the hair on the head. These hairs are terminal in nature from birth. Differences in these hairs are not related to hormones.
sexual hair – other areas of hair, typically the pubic area, underarm, legs and arms, face, chest and abdomen, back and shoulders. These are vellus at birth and change to terminal under hormonal influence.
During the lifetime the hair may change from one type to another but will not revert to its original type.
Regrowth patterns
If the client has waxed, plucked or shaved the area previously you will need to find out how long it normally takes for the hairs to regrow to help schedule the next appointment. You should also ask if the hair growth is getting stronger or more hairs are appearing. If so there may be a hormonal influence causing this. The client may need to check with their doctor to ensure that there is no underlying cause writing a UK dissertation assignment pro papers masters thesis writing – creating the growth.
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5.4 Rebook client for future treatment as required.

Closing Consultation
Research Paper Writing Service: Professional Help in Research Projects for Students – One of the most important parts of the beautician’s job actually occurs after the treatment is complete. The closing consultation provides the beautician and client with a valuable opportunity to review client concerns and rebook for future treatments as required. It’s your job to educate the client on what it takes to keep their treatment looking fresh. Tell them exactly how many weeks it should be before they return and hand them a calendar to help them visualize. If possible, encourage the client to rebook while they are in the salon. Otherwise they may not think about it for a few days, or until they notice they are in need of another treatment. This may make it difficult to accommodate the client, especially if they are not flexible with their time. If you can’t fit them in when they need an appointment, you run the risk of your client going elsewhere for their treatment out of pure convenience. It is useful to have appointment cards printed for this purpose.
This is a simple yet effective way of reminding your client of their appointment time. It is also beneficial to send out a confirmation text to all your clients who have appointments booked the following day. If a client
calls to cancel an appointment, try not to accept cancellations, and instead always endeavor to reschedule.
Why Rebook
There are many reasons why you should encourage your client to rebook. Clients will experience superior results if they return for their service regularly. It’s hard to remember how great your eyebrows looked after a treatment if they have been grown out for three months! If a client rebooks you will be able to provide your clients with better quality service. Inviting your clients back builds the relationship you have developed with your client. And in return, when clients return to your salon building that client therapist relationship becomes easier. Statistics show that if a client rebooks once, they will return to your salon 50% more. You can potentially increase your business without needing to add new clients. It gives you control over your schedule allowing you to fill quiet days and times. Rebooking is the fastest, most economical, and the easiest way to fill your appointment book. It allows you to plan out your week and know your possible future earnings. It creates a scarcity mentality which then enables you to maximize what you charge. Rebooking involves your clients in a long term relationship with you and your salon. In short: it is just good business practice.
How do I Rebook
Therapists need to offer a high level of customer care, making your clients feel valued, to secure the chance of a rebooking. It is advantages to have a well-trained front desk receptionist. But this is not possible in all salons, so it is important that all staff are well trained in the area of customer service and front desk duties. It is impossible to offer another appointment if you are not efficient at using the computer program! Knowing what your client wants makes it easier to suggest a follow up treatment, and rebook an appointment. Client consultation is the key, discuss with your client what they want to achieve with their beauty regime on the future. Then offer future treatments that will help them achieve their goal.
Research Paper Writing Service: Professional Help in Research Projects for Students – One of the key factors in successful rebooking is the language that you use when asking for the rebook. If you ask the simple question “do you want to rebook?”, you will likely receive a “NO” in reply, more often than not. You need to phrase it in a way so that it’s not a simple ‘yes or no’ question. (For example, “Now (client name) to maintain the best possible results we need to pencil you in for about 4 weeks’ time. Does coming in on a (day of the week and time of current appointment) suit you the best?”) Emphasize that if something unexpected crops up, the appointment can be changed accordingly.
Follow-Up
After you have won the client’s trust, you will need to work hard to keep it. There is a great deal of competition in the beauty market today, making it necessary to go that extra mile to let clients know you care. A simple follow-up phone call can make all the difference in maintaining a positive working relationship with the client.
Calling clients takes a considerable amount of time and organization. However, it can have a substantial impact on client loyalty. To get started, the beautician should schedule a specific time to follow-up with clients. This can occur on a daily or biweekly basis. Generally speaking, the beautician should call clients back anywhere from 24 hours to one week after their visit to the salon, depending on the type of treatment they received and their skin care program. It is a good idea to call clients who receive more aggressive treatments within 24 hours. Clients starting a new home-care regime should be called within 48 hours. All others should be called within one week. The beautician may also wish to designate a spe- cial call-in hour to address client concerns. Some beauticians also choose to drop clients a note or send a message via the Internet. Whichever way the beautician chooses to follow-up with clients, the time is sure to be well spent.
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6. Clean service area. 6.1
Clean service area, equipment and surfaces according to organisational policies and procedures.
6.2Restock equipment and products in preparation for next treatment.
6.3
Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.
6.1 Clean service area, equipment and surfaces according to organisational policies and procedures.

In beauty salons one of the most important jobs to be done, is the cleaning of service areas, equipment and surfaces. To protect the safety of yourself and your clients, cleaning disinfection and sterilization must be done on a very regular basis. To monitor the cleaning duties and ensure they are done according to organisational
policies and procedures, staff must be fully trained and educated. Including the different methods and requirements of cleaning, disinfection, and sterilization according to government hygiene standards and infection control guidelines. So often the terms cleaning, disinfection, and sterilization are used interchangeably. Sadly, this is a common misconception and it is very important for salon operators to understand the differences. It is always critically important to safeguard the health of your employees and customers. Understanding the key differences between the three processes and the best methods to achieve them is a must for your operation.
Cleaning: Cleaning in the infection control context refers to the mechanical removal of visible surface contaminants, soils, etc., usually with soap, water and enzymatic detergents, using hand scrubbing or more sophisticated cleaning machines such as ultrasonics. Cleaning is an essential element to any effective infection control procedure. You will find that while cleaning does remove soils and reduces microbial population, it won’t actually kill bacteria or viruses. Using the most thorough cleaning processes will still leave Ultrasonic Cleaner microorganisms on the surface of the item.
The use of an ultrasonic cleaner with detergents is able to dislodge fine particles from surfaces that may be inaccessible by physical scrubbing or brushing. It also provides significant benefits in time-savings and safety by minimizing handling by cleaning personnel. No matter how thorough, cleaning by itself is not enough to ensure that you won’t have any undesirable rogue micro-organisms at surface level. Most professional salon operators engaged in pedicures, manicures, and therefore need to be mindful of the fact that cleaning is merely the first step in their infection control process.
Disinfection: Disinfectants are products that are applied to inanimate surfaces or objects to kill many or all microorganisms except resistant bacterial spores. These products are often purchased in concentrated form and mixed with water to provide a use-strength solution that is effective. Many disinfectants don’t stand up well to dirt, so cleaning is an especially important first step. Some disinfectants are designed for a specific purpose, such as surfaces or instruments, so make sure you are familiar with all label information. All disinfectant products are categorized and regulated by the EPA as “pesticides”, so don’t be alarmed that you are using an especially toxic product. Disinfectants are poisons that kill organisms, so they should be handled carefully. Also, disinfectants are only effective when they are applied per instructions for the correct time period. If a surface disinfectant requires 5 minutes to be effective, it will not do its job if it dries on the counter or is wiped off in three minutes. Sanitizers are products that clean and disinfect. Certain disinfectant products can also be corrosive; so make sure the disinfectant you choose is appropriate for the items you intend to disinfect.
Sterilization: Sterilization is an extreme physical or chemical process that eliminates all forms of microbial life, including transmissible agents (such as fungi, bacteria, viruses, and all bacterial spore forms). Sterilization is required with any implement or tool that penetrates intact skin and contacts the vascular (blood)system and can be achieved by applying heat, chemicals, or irradiation (used for pre-sterilized items you may purchase. Once an item has been sterilized, all micro-organisms have been removed. Theoretically, if your sterilizer does its job, nothing survives sterilization.
Most applications in the salon or spa will require cleaning, sanitizing, and/ or disinfection. Make sure the products you use are diluted properly, are used for the proper exposure time, and are compatible with the implements or surfaces on which they are used.
Infection control
There is a lot that can be done to prevent cross-infection occurring in the salon.
This includes:
regular hand washing
placing paper roll on the couch and trolley
making sure clients stand on paper roll or towels when barefoot
using disposable items
wearing disposable gloves
special disposal of contaminated items
cleaning, disinfecting and sterilizing tools, items and work surfaces.

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Cleaning, disinfecting and sterilization.
Cleaning
Cleaning is the process that removes substances such as dirt, including some micro-organisms. Micro-organisms include fungi, bacteria and viruses. Cleaning is an essential step before disinfection or sterilization is carried out. It does not necessarily destroy all micro-organisms, despite a clean-looking area. When cleaning, make sure the water is warm and also use detergent.
Disinfection
Disinfectants reduce the number of harmful micro-organisms to a level where they can no longer cause disease. However, they do not kill spores, which are produced by certain bacteria and grow to become bacteria that may then cause disease. The extent to which disinfection is successful depends on how dirty the item is and how many micro-organisms are present. It is important to clean the article first, before disinfecting it.
Some examples of disinfectants are:
alcohols
chlorine
antiseptics.
Antiseptics
Antiseptics are substances that have disinfection effects but can be used safely on the skin. They kill, or affect the growth and action of, most disease-causing bacteria, viruses and fungi.
Sterilisation
Sterilisation destroys micro-organisms and their spores. Heat treatment is the most commonly used method of sterilisation. Some different types of sterilizer are described below.
Autoclave
The autoclave is an effective method of sterilisation. Water is boiled under pressure inside a container. Items to be sterilised are placed into the upper chamber of the autoclave in removable trays and water is contained in the lower part. It is useful for sterilising small metal tools. The water boils at around 121 °C, and the resulting steam is hot enough to sterile the contents. The sterilisation process takes about 15minutes.
Dry-heat steriliser
Dry –heat sterisliser are similar in shape to a microwave but contain stainless steel metal trays to place items upon, a thermostat and timer. The unit sterilizer at temperature of 160°C to 180°C, which are reached within 15 minutes. It is suitable for metal, glass and delicate items.
Figure 21: Autoclave
6.2 Restock equipment and products in preparation for next treatment.

Information Systems
Information systems ensure the smooth running of the business and provide data for the supervisor and external agents as legally required. Information systems can be manual or computerised. If using a manual system, you will need an index of filing to access information quickly. Computerised systems allow you to input and access information in relation to:
Client information, personal details, records of treatments, retail sales, etc.
Management information, data on staff and salon performance
Daily till reports
Current stock levels and ordering systems

Stock
Stock is the total amount of consumables for use on clients within salon services plus retail products for client purchase.
Information systems should be in place for stock maintenance, which should be accurate, up to date and legible. Responsibilities should be identified as to who:
orders stock
maintains stocking records and levels
receives incoming stock, checking deliveries for quality and discrepancy
unpacks stock and locates it in the correct storage/display area

Salon ordering systems
Stock can be ordered from different places and in different ways.
The wholesalers
These are cash and carry outlets which sell wholesale products to businesses. Some companies offer mail-order facilities.
Representatives from companies
Some companies have sales representatives who will regularly visit the business and with whom you can place purchase orders. The order is returned to the company to be processed and despatched.
Representatives advise you of new product ranges and promotions.
Ordering stock
The supplier will normally open a credit account and provide information on how to order and pay. Cash and carry wholesalers do not normally have
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minimum orders, but mail order companies usually charge postage on small orders. It is important to consider which is the most cost-effective way to order.
Principles of stock control
Stock levels can only be maintained if accurate records are kept of how much stock the business has. The records will identify stock used and what requires to be reordered. Maintaining accurate records avoids having to count all stock. Importantly, it also avoids you running out of stock, especially of popular items, and avoids over-ordering products.
Anticipate needs
Stock must be ordered regularly, before it runs out. Orders should be placed as stock becomes low so new stock will be arriving as the existing stock is being used or sold. There may be short-term influences on needs such as seasonal factors. For example, there may be an increased demand for cosmetic UV-screening preparations in summer.
Check incoming stock
What has been ordered should be checked when it arrives against a delivery note. This lists all the items that have been despatched and any that are to follow, such as items that are out of stock. Never assume that the order received will be correct. Inaccuracies must be reported to the supplier immediately, before countersigning the order and confirming the delivery. Any damaged goods must be dealt with and either returned to the sender or replaced, according to the policy of the supplier.
Rotate stock
Stock must be stored and used in rotation, so that new items go to the back of the shelf and older items are used first. This is often referred to as FIFO (first in first out).
Keep accurate and up-to-date records
Stock levels may be recorded manually or electronically. Whichever method is used records must be accurate and updated regularly as per the business policy, usually weekly.
Ensure that you restock equipment and products to prepare for the next client. This allows for a clean, fresh area with sterilised equipment to prevent cross-contamination.
Ultraviolet light cabinets
Ultraviolet light cabinets are not suitable as drying cabinets for brushes or other equipment.
Workplace policies and procedures may include:
health and hygiene procedures in a cosmetic environment
protective clothing and substances
environmental protection practices, such as: Wet floor signs.

6.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Waste disposal
All waste products, including disposable gloves, should be disposed of in appropriate containers and equipment and surfaces should be cleaned and prepared for the next client. It may be advisable to wait until your current client has left before starting to clean, however care must be taken to ensure infection control is maintained.
Dispose of general waste to minimise negative environmental impacts.
Reduce your carbon footprint Harmful chemicals
They may be found in hair dyes, nail polish and nail polish removers.
Always try to buy hair and skin products that don’t contain any of the “nasties” and are green and kind to the environment.
Think about using products that contain natural ingredients, for example:
For Skin and body treatments use seaweed, mud and herbal remedies. Use natural herbs like peppermint and eucalyptus for showers and facial steaming.
Henna for hair colour
You may also consider adding natural hair removal services like sugaring or threading.

Environmental protection practices Waste minimization
You might find a lot of products in your salon are packaged in non- biodegradable package. First tip is to ask suppliers to provide products in refillable containers to reduce waste. Alternatively, place these materials in one of your recycling bins and ask your supplier to remove and destroy them through a waste management company.
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Reuse
Did you know that ‘foil’ takes over four hundred years as a minimum to break down if it is sent to landfill, yet just 1% of salons recycle their foil. Local councils have different criteria for recycling unwashed aluminium foil.
Recycling
Recycling is one of the best ways for you to make a positive impact on the world in which we live in. As you know, tonnes of waste is generated on a daily basis, adding to the world’s environmental problems. We buy more products and ultimately create more waste. This is compounded by the fact the world’s population is increasing, and so does our waste. Install recycling bins for office paper, cardboard, plastic and magazines.
Beauty and hair salons certainly produce waste products that can contain harmful chemicals and non- biodegradable packaging. However, recycling is one simple way to help to reduce the pollution caused by waste.
First of all, what do you do when you receive your goods from
suppliers? Why don’t you use those boxes as your recycling bins? Research Paper Writing Service: Professional Help in Research Projects for Students – One for paper and cardboard, one for plastic and one for glass (if needed).
Promote products that are packaged in biodegradable or recyclable materials and educate clients about the importance of recycling their shampoo and conditioner bottles once they are finished with.
Promote products that are packaged in biodegradable or
recyclable materials and educate clients about the importance of recycling their shampoo and conditioner bottles once they are
finished with.
Promote products that are packaged in biodegradable or
recyclable materials and educate clients about the importance of recycling their shampoo and conditioner bottles once they are
finished with. A great product example is O’right revolutionary product ‘tree in a bottle’. The pioneering
product has a seed pod built into its shampoo bottle and grows into an acacia tree. The packaging is 100% biodegradable and under compost conditions can break down within 28 days, leaving no impact on the environment. The professional ranges ensure minimal impact on the environment and are made in factories that use renewable energy. They are sulphate free and paraben free, are not tested on animals and can be recycled or, biodegrade at the end of their life.
Energy efficiency, e.g. electricity saving devices and practices
Use these strategies to minimise energy wastage:
Maintain air-conditioning at a constant temperature of 23-24ºC.
Close blinds or curtains to minimise heat build-up.
Use natural light whenever possible.
Turn off lights, heating and cooling appliances at the end of the working day and weekends. Avoid leaving any equipment on “stand by” mode.
When the heating is on, make sure doors and windows are closed.
During winter, close windows and blinds as soon as the sun goes down. Temperatures drop much faster during this time in winter and it will reduce heat loss.
Use energy-saving light bulbs.
Use rechargeable batteries instead of disposable batteries
Maintain only security lighting after business hours.
Switch off equipment overnight wherever possible.
Repair malfunctioning utilities (e.g. leaking taps) as soon as possible.

Waste disposal
Dealing with waste is one of the least glamorous jobs in your salon, and managing all of your rubbish correctly can be a huge drain on your time and budget. With a series of strict regulations and legislation surrounding the different kinds of waste that beauty salons produce, it can be very difficult to manage your waste without expert help.
With all of the different kinds of waste that you have to deal with, from waste and used needles produced by specialist treatments to general rubbish and recycling. Setting up various bins helps to sort through the various products.
Waste should be disposed of in an enclosed waste bin fitted with a plastic bin liner, durable enough to resist tearing. The bin should be regularly disinfested in a well-ventilated are; wear protective gloves while doing this. Hazardous waste must be disposed of following the Risk Assessment procedures and training by the employer.
Clinical (contaminated) waste is waste derives from human tissue; this includes blood and tissue fluids. Chemical waste, such as wax strips, should be disposed of as recommended by Local Authority in accordance with the WHS Act 2013. Items which have been used to pierce the skin, such as disposable milia extractors, should be safely discarded in a disposable sharps container. Contact your local environmental health department to check on disposal arrangements.
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Water efficiency
Monitor your water bill for unusually high use. Your bill and water meter are tools that can help you discover leaks.
Turn off water when not in use
When doing laundry, match the water level to the size of the load.
Make sure there are water-saving aerators on all of your faucets

Environmental purchasing guidelines
Become informed about the environmental impacts of products purchased. Search for environmentally-friendly products.
Choose products with less packaging.
Choose products with recyclable or reusable packaging.
Re-use plastic bags and all types of containers if possible.
Buy quality goods that will last.
Buy recycled goods which have already saved resources and raw materials, and help reduce the overall quantity of waste

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