BUS 520 Midterm Exam 1

BUS 520 Midterm Exam 1

1. In trying to work out an acceptable solution to a problem, managers
who rely on their understanding of other people and who empathize with others’
feelings are using which managerial skill according to Katz?
2. Which of the following reflects the expectations of the new
generation of workers?
3. An individual who helps others achieve high levels of both
performance and satisfaction is a(n):
4. Which managerial skill involves the capacity to analyze and solve
complex and interrelated problems?
5. Conscientiousness is a “Big Five” personality dimension that
involves the traits of being __________.
6. Which traits are associated with the “Big Five” personality
dimension of extraversion?
7. Firstborns in families tend to be __________.
8. __________, also known as distress, is dysfunctional.
9. The __________ component of an attitude is a specific feeling
regarding the personal impact of the antecedents, while the __________
component is an intention to behave in a certain way based on your specific
feelings or attitudes.
10. The informal standards which govern the degree to which it is
appropriate for people from different cultures to show their emotions similarly
are known as __________.
11. The degree of loyalty an individual feels toward the organization
is known as.
12. The extras people do to go the extra mile in their work are
referred to as __________.
13. The __________ is the tendency to deny personal responsibility for
performance problems but to accept personal responsibility for performance
success.
14. If your manager understands that your reward must be given as soon
as possible after the occurrence of a desired behavior, he/she is aware of the
law of ___________.
15. __________ conditioning is a form of learning through association
that involves the manipulation of stimuli to influence behavior.
16. Which of the following sets of items relate to the perceiver as a
factor influencing of the perceptual process?
17. According to attribution theory, which types of causes are
operating to the detriment of obese workers?
18. Which of the following needs did Maslow describe as lower-order
needs?
19. According to McClelland, someone who seeks influence over others
and likes attention has a high need for __________.
20. According to Herzberg’s two-factor theory, __________ factors are
the sources of job satisfaction.
21. According to equity theory, __________ exists when an individual
feels that he or she has received relatively more than others have received.
22. Rankings, paired comparisons, and forced distributions are types
of __________ performance appraisal methods.
23. __________ is a pay system that links pay and performance by
giving the workers the opportunity to share in productivity gains through
increased earnings.
24. The research of Lawler generally concludes that __________.
25. For a performance appraisal system to be valid, it must
__________.